my two *new* bottles of SIF aren't full

To back up my claim that they're not 'full', here's the photo from the website (Devachan) and you can see where the liquid stops in the bottle, as the white is less vivid at the top. And it is about an inch higher than where the product in my bottle stopped. The thin black line is where the product stops in the photo and the thick black line is where it stops in mine:


cleanse: OS shampoo. PureNuffStuff cleanser.
condition: Aussie 3MM. Jessicurl Aloeba.
style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


pw: curlywurly
Hey Jen,
What did Gretchen and Michelle say? Something similar happened to me with Jessicurl.
Originally Posted by angiecurls
I meant to ask Angie - what happened with jessicurl? were they not full to the top? I have bought jessicurl from a UK website and I can confirm the bottles were full and I had no reason to doubt any product was missing.
Originally Posted by jennyfurrens
Yes, my bottle seems like it wasn't full to the top. Here are pics:

My Bottle:
http://i3.tinypic.com/435gv1y.jpg

Original Bottle:
http://i3.tinypic.com/2heanly.jpg
mod. CG 2C-3A/M/iii
Fotki album and journal updated: 10/01/07
password: springlet

Currently: Trying to stop straightening so much. Using Elucence conditioner and whatever works for me.
Jennyfurrens,

I'm quite surprised by your posts. Had you continued to be disastisfied, a reply to my email or a quick call is all that was necessary. CurlMart has a reputation for excellent customer service, and we're always happy to help.

When you emailed, I went and looked at the shelves and boxes of approximately 90 bottles of that product. Every single one of them was filled as I described. I even poured one into a meauring cup; it contained the correct amount of liquid. Since you didn't write back to me, I assumed you had done the same and were satisfied.

I can't say what other sellers are doing... perhaps topping off the bottles w/water? I'll be happy to check w/ Deva to see if there's been some change lately. We get our stock direclty from Deva, and then stick it directly on the shelves, and then directly into boxes to ship to customers. (Whatever you're seeing on Deva's site -- yes, I would expect they would fill bottles to the top before photographing them. It's a styling thing.)

We've had trouble with another mfger's product settling quite a bit; their machine apparently puts a lot of air into the product/bottle as the bottle's being filled. When the product settles, the bottles are significantly less than full. We've worked hard w/ this mfgr to make sure our bottles are full of the advertised amount of product. And we've absolutely replaced customers' bottles that somehow got out of our offices w/ an unsatisfactory amount of product. But the clerks have been trained to check the bottles carefully before packing them.

I hope this helps explain to everyone our policies. JF, if you'd like further resolution, please email me or curlmart@naturallycurly.com, and we'll certainly get you fixed up.

PS: I edited your post above, as we don't permit posting the contents of private messages or emails.
Gretchen
NaturallyCurly.com co-founder
3A

You are beautiful!
OK Gretchen - I apologise for posting all this on a public forum. All other querying will be done by private email.

cleanse: OS shampoo. PureNuffStuff cleanser.
condition: Aussie 3MM. Jessicurl Aloeba.
style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


pw: curlywurly
Jenny--I have always had SIF that way. My bottles have never been totally full and I believe it is so that the sprayer will work well. It cannot be compared to a product like Jessicurl's that may be a pour out product or a spray even. The product in the Jessicurl spray products is a much different consistency -- much thinner than the Deva stuff. HTH.
2C/3A auburn hair.
between shoulders and BSL
I wonder if the reason for the bottles of SIF from other suppliers being fuller might simply be that they were from an older batch. Seems possible that Devacurl changed their packaging process somewhere along the way, and decreased their overfill. Maybe CurlMart has bottles from a newer batch.
(it was delivered to a friends house in america and it was brought over by a friend)

Were either of the friends (who received the shipment and brought it over the pond for you) curlies...who maybe wanted a sample? Just wondering...
The bottles were brought over by a guy with straight hair Sorry just had to respond to that as the image of him trying it out cracked me up.

Anyhoo - the matter has been resolved between myself and Gretchen so just to let you all know I'm not ignoring anyone who posts here but feel the case has been closed (on my part.)

cleanse: OS shampoo. PureNuffStuff cleanser.
condition: Aussie 3MM. Jessicurl Aloeba.
style: B2Basics GreenTeaGel. T&G Curl Balm. JCarter Nourish&Shine.


pw: curlywurly

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