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Old 01-08-2007, 03:52 PM   #1
 
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Default Is Curlmart always like this?

I've placed 3 orders from there. All 3 in late November/early December. All 3 orders were messed up. First one was missing my Angell and second one was missing my Jessicurl Weekly Deep conditioner. I called and they said they would fix it. a week went by and nothing. another 1 and still nothing. So I called again and this girl was extremely helpful but said she didn't see where there had been a problem I told her I called and she said she would fix it. So within 4 days I received my Angell and Jessicurl WDT plus an extra Angell. Then the 3rd order arrives and I got alot of stuff so I just now was getting around to using my B&A gel. Went to get it a few minutes ago and its the protein conditioner not the get?

Are they always this unorganized? I don't want more conditioner! I want the gel! Thanks for letting me rant
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Old 01-08-2007, 04:03 PM   #2
 
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Have you emailed Gretchen or Michelle about this? They are generally very eager to fix any wrongdoing as far as orders are concerned
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Old 01-08-2007, 04:16 PM   #3
 
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No, how do I email them?
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Old 01-08-2007, 04:17 PM   #4
 
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I have ordered many times at CurlMart and I got the wrong thing once. They ended up sending me the right thing for free. I got to keep both.
I have only very good things to say about Curlmart.

Like Delma said, e-mail Gretchen or Michelle and I am sure they will fix it for you.

ETA: gretchen@naturallycurly.com
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Old 01-08-2007, 04:22 PM   #5
 
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I have only great things to say about Curlmart as well. You must have had an unlucky streak with them. I'm sure they will remedy the situation, and I hope you have better luck in the future.
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Old 01-08-2007, 04:34 PM   #6
 
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Ive only ordered once....but it went smoothly
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Old 01-08-2007, 04:39 PM   #7
 
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so far i haven't had any problems
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Old 01-08-2007, 05:04 PM   #8
 
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http://www.curlmart.com/store/help.p...us&mode=update

As with most places that take orders online there is a contact us link at the top of the curlmart page.

They are always very fast to help me when I contact them. So far they've never once made a mistake on my order but I made a mistake and I contacted them and they corrected it for me. Their customer service is absolutely wonderful
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Old 01-08-2007, 06:29 PM   #9
 
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I've had nothing but outstanding customer service from Curlmart . My orders are always perfect and they ship so fast .
I'm sure if you contact them they will fix the conditioner /gel problem.
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Old 01-08-2007, 06:38 PM   #10
 
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A top notch company. I can't say enough positive about Michelle and Gretchen. They will fix things if you contact them.
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Old 01-08-2007, 06:41 PM   #11
 
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CurlMart has the BEST customer servie of any online shop I've ever dealt with (and I've dealt many)
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Old 01-08-2007, 07:39 PM   #12
 
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I love curlmart and have only had great CS from them. I say e-mail Gretchen because if I've ever had a question or concern, that's what I've done and it's always been resolved within a day.
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Old 01-08-2007, 08:06 PM   #13
 
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Thanks everyone
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Old 01-09-2007, 06:02 AM   #14
 
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Such a shame that you had a bad experience! I've ordered many times and have never had any mistakes. I'm sure Gretchen/Michelle will straighten things out for you.
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Old 01-09-2007, 06:03 AM   #15
 
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Default Re: Is Curlmart always like this?

Quote:
Originally Posted by cgsamco
I've placed 3 orders from there. All 3 in late November/early December. All 3 orders were messed up. First one was missing my Angell and second one was missing my Jessicurl Weekly Deep conditioner. I called and they said they would fix it. a week went by and nothing. another 1 and still nothing. So I called again and this girl was extremely helpful but said she didn't see where there had been a problem I told her I called and she said she would fix it. So within 4 days I received my Angell and Jessicurl WDT plus an extra Angell. Then the 3rd order arrives and I got alot of stuff so I just now was getting around to using my B&A gel. Went to get it a few minutes ago and its the protein conditioner not the get?

Are they always this unorganized? I don't want more conditioner! I want the gel! Thanks for letting me rant

Ugh. I'm mortified. I'm so very sorry. I promise; we're not idiots, though I can see where you might think we are. Please call (888-249-9250) or email curlmart@naturallycurly.com, and we'll get you fixed up. Again, our deepest apologies.
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Old 01-12-2007, 12:41 PM   #16
 
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Thank you so much for responding! I will call the number you gave!!

Cecilia
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Old 01-12-2007, 04:26 PM   #17
 
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I haven't had any problems. Well except for shipping pricing but Gretchen caught it beforehand and fixed it no prob. She even pointed it out to me and fixed it all on her own. I was very pleased with the customer service. Sorry that happened to you.
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Old 01-12-2007, 05:26 PM   #18
 
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I've never had a problem either. It seems like you just had bad luck with a few of your orders. Mine always have come very fast and I've never had a problem!
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Old 01-12-2007, 08:41 PM   #19
 
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For some reason I couldn't get through today so I just sent Curlmart an email. Hope someone replys soon.

Again, I appreciate the replies everyone!
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Love Activate poo, Jessicurl too shea and aloeba as a leave in, Curls spiral cream(old version) and milkshake!!
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Old 01-14-2007, 08:51 PM   #20
 
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Just wanted to say I got a call and an email from curlmart today saying they were going to take care of the mess up immediately!!

Thanks for everyones input!!
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