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Curly Gurus
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01-08-2007, 03:52 PM
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#1
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Join Date: Nov 2006
Posts: 126
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Is Curlmart always like this?
I've placed 3 orders from there. All 3 in late November/early December. All 3 orders were messed up. First one was missing my Angell and second one was missing my Jessicurl Weekly Deep conditioner. I called and they said they would fix it. a week went by and nothing. another 1 and still nothing. So I called again and this girl was extremely helpful but said she didn't see where there had been a problem   I told her I called and she said she would fix it. So within 4 days I received my Angell and Jessicurl WDT plus an extra Angell. Then the 3rd order arrives and I got alot of stuff so I just now was getting around to using my B&A gel. Went to get it a few minutes ago and its the protein conditioner not the get?
Are they always this unorganized? I don't want more conditioner! I want the gel! Thanks for letting me rant
__________________
2c, 3a and 3b combined. I think anyway
Love Activate poo, Jessicurl too shea and aloeba as a leave in, Curls spiral cream(old version) and milkshake!!
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01-08-2007, 04:03 PM
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#2
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Join Date: Sep 2005
Posts: 2,243
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Have you emailed Gretchen or Michelle about this? They are generally very eager to fix any wrongdoing as far as orders are concerned
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01-08-2007, 04:16 PM
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#3
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Join Date: Nov 2006
Posts: 126
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No, how do I email them?
__________________
2c, 3a and 3b combined. I think anyway
Love Activate poo, Jessicurl too shea and aloeba as a leave in, Curls spiral cream(old version) and milkshake!!
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01-08-2007, 04:17 PM
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#4
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Join Date: Jul 2004
Posts: 5,095
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I have ordered many times at CurlMart and I got the wrong thing once. They ended up sending me the right thing for free. I got to keep both.
I have only very good things to say about Curlmart.
Like Delma said, e-mail Gretchen or Michelle and I am sure they will fix it for you.
ETA: gretchen@naturallycurly.com
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01-08-2007, 04:22 PM
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#5
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Join Date: Jun 2006
Posts: 10,262
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I have only great things to say about Curlmart as well. You must have had an unlucky streak with them. I'm sure they will remedy the situation, and I hope you have better luck in the future.
__________________
*Poster formerly known as Bailey422*
Here's all you have to know about men and women: women are crazy, men are stupid. And the main reason women are crazy is that men are stupid. ~ George Carlin
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01-08-2007, 04:34 PM
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#6
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Join Date: Apr 2006
Posts: 171
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Ive only ordered once....but it went smoothly
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___________
fine hair with botticelli curls according to my stylist 
currently trialing devacurl low poo, one c and angell
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01-08-2007, 04:39 PM
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#7
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Join Date: Dec 2000
Posts: 574
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so far i haven't had any problems
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01-08-2007, 05:04 PM
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#8
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Join Date: Aug 2006
Posts: 4,449
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http://www.curlmart.com/store/help.p...us&mode=update
As with most places that take orders online there is a contact us link at the top of the curlmart page.
They are always very fast to help me when I contact them. So far they've never once made a mistake on my order but I made a mistake and I contacted them and they corrected it for me. Their customer service is absolutely wonderful
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01-08-2007, 06:29 PM
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#9
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Join Date: Mar 2003
Posts: 181
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I've had nothing but outstanding customer service from Curlmart . My orders are always perfect and they ship so fast .
I'm sure if you contact them they will fix the conditioner /gel problem.
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01-08-2007, 06:38 PM
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#10
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Join Date: Nov 2004
Posts: 1,329
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A top notch company. I can't say enough positive about Michelle and Gretchen. They will fix things if you contact them.
__________________
3a Colored, Layered
Currently loving:
Cond: CJ Strengthing, Marie Dean, CJ Curl Rehab
Leave -In: Marie Dean Red Clover, Coconut Lime Detangler and just about the entire line, CJ Rehab
Gelly: UFDCM, Paul Brown Geletine Goo
Towel - HG - Curls Like Us
Always use the "Icequeen" method for products
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01-08-2007, 06:41 PM
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#11
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Join Date: Jan 2006
Posts: 523
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CurlMart has the BEST customer servie of any online shop I've ever dealt with (and I've dealt many)
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password: wavy
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01-08-2007, 07:39 PM
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#12
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Join Date: May 2004
Posts: 3,983
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I love curlmart and have only had great CS from them. I say e-mail Gretchen because if I've ever had a question or concern, that's what I've done and it's always been resolved within a day.
__________________
2b/3a, primarily use Jessicurl and DevaCurl products, Curls Hair Tea conditioner and various gels. I'm modified CG-ish since 5/04.
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01-08-2007, 08:06 PM
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#13
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Join Date: Nov 2006
Posts: 126
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Thanks everyone
__________________
2c, 3a and 3b combined. I think anyway
Love Activate poo, Jessicurl too shea and aloeba as a leave in, Curls spiral cream(old version) and milkshake!!
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01-09-2007, 06:02 AM
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#14
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Join Date: Aug 2003
Posts: 11,313
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Such a shame that you had a bad experience! I've ordered many times and have never had any mistakes. I'm sure Gretchen/Michelle will straighten things out for you.
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01-09-2007, 06:03 AM
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#15
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Join Date: May 1999
Posts: 11,932
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Re: Is Curlmart always like this?
Ugh. I'm mortified. I'm so very sorry. I promise; we're not idiots, though I can see where you might think we are. Please call (888-249-9250) or email curlmart@naturallycurly.com, and we'll get you fixed up. Again, our deepest apologies.
__________________
Gretchen
NaturallyCurly.com co-founder
3A
You are beautiful!
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01-12-2007, 12:41 PM
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#16
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Join Date: Nov 2006
Posts: 126
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Thank you so much for responding! I will call the number you gave!!
Cecilia
__________________
2c, 3a and 3b combined. I think anyway
Love Activate poo, Jessicurl too shea and aloeba as a leave in, Curls spiral cream(old version) and milkshake!!
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01-12-2007, 04:26 PM
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#17
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Join Date: Jun 2006
Posts: 931
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I haven't had any problems. Well except for shipping pricing but Gretchen caught it beforehand and fixed it no prob. She even pointed it out to me and fixed it all on her own. I was very pleased with the customer service. Sorry that happened to you.
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01-12-2007, 05:26 PM
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#18
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Join Date: Mar 2006
Posts: 497
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I've never had a problem either. It seems like you just had bad luck with a few of your orders. Mine always have come very fast and I've never had a problem!
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01-12-2007, 08:41 PM
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#19
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Join Date: Nov 2006
Posts: 126
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For some reason I couldn't get through today so I just sent Curlmart an email. Hope someone replys soon.
Again, I appreciate the replies everyone!
__________________
2c, 3a and 3b combined. I think anyway
Love Activate poo, Jessicurl too shea and aloeba as a leave in, Curls spiral cream(old version) and milkshake!!
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01-14-2007, 08:51 PM
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#20
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Join Date: Nov 2006
Posts: 126
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Just wanted to say I got a call and an email from curlmart today saying they were going to take care of the mess up immediately!!
Thanks for everyones input!! 
__________________
2c, 3a and 3b combined. I think anyway
Love Activate poo, Jessicurl too shea and aloeba as a leave in, Curls spiral cream(old version) and milkshake!!
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