Robin, no I bought them from the website. It's been like 3 months.... I don't think I have my receipts or anything. I kept trying to get them to work by pairing them with bobby pins and stuff. I don't think it's a size problem b/c I have the extra small which doesn't work for a ponytail. My hair just slips out of it. A lot of barrettes dont work for me so I shouldnt' ahve been surprised. The small is definitely too big. I don't like them at all. That's one of the most irritating things in the world, having your hair come undone in public. I may try to send them back if you think they would take them. IDK.