Do you think we should get a refund with out receipts when we buy natural hair care

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  • 1 Post By Marci Pie
  • 1 Post By redcelticcurls
  • 2 Post By Nappy_curly_crown
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Do you think we should get a refund with out receipts when we buy natural hair care.
many time we go in the store and say it did not work and they ask you gota receipt and if you don't they don't want to give u ur money back do feel as if the company is wrong or the store such a
Miss Jessie & Mix Chick
I would say yes
I say yes. Trust me the amount of people that purchase a product and do not return because it doesn't work outways the numbers that do return. Returns are part of business.

I do not buy products unless I can return them if they don't work on my hair. When have you ever returned a product that your hair just adored?

We have all had a closet full of products that don't work. I need my money for shoes or other life's necessities!
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3b, Medium-Coarse (slight coarse charactericstics), Normal porosity & Low elasticity per Curl Wizard Profile.
Low-poo: Nourish Shampoo
Co-wash: Suave, Vo5, HE, Aussie Moist
Deep Conditioner: GVP Conditioning Balm
Leave-in: Nourish Conditioner (Trader Joe's)
Stylers: LA Looks Sports, Coconut Oil, Almond Oil, Jojoba Oil.
Methods: Wet plop or pineapple at night, diffuse in the morning. Scrunch w/joboba, coconut or almond oil.
Without a receipt? No. There's no proof that you purchased the product. If you're trying something new, you should have the sense to keep the receipt in case it doesn't work.


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If you don't have a recipe (which is your responsibility to hang on to) then the most they should do is give you store credit. Really, how hard is it to stick the recipe in your wallet?
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No. I don't return hair products to the store/company for several reasons.

Determining if a product "works" is subjective. Everyone's hair is different and we all know that things like humdity/dew point can determine how well a product works. These are things that are outside of the stores/company's controll. Also, some people have unrealistic expectations for what a product can and can't do to and for thier hair. So the store/company is expected to take a loss because the customer didn't do thier due diligence? Also, unlike some merchandise, hair products can not be resold once opened even if the store accepts the returned item (or at least the stores are not supposed to).

This is why consumers (all consumers not just folks buying natural hair products) must do thier own due diligence. Look the product up, read reviews and then decide if you want to purchase said item. I do this with just about EVERYTHING I purchase from clothes, to electronics and yes even hair products.

Also, there is the swap board here (and on several other natural hair boards/sites) which is a great way to purchase an item at a lower cost which makes the trial and error phase less painful on your wallet. I've sold items that didn't work for my hair or I've swapped them for items that work better for my hair. If I'm unable to find whatever item I'm interested in trying on the swap board, then I'll look into ordering a smample size so that I can try it a bit before I commit to the larger size.
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I wouldn't expect anyone to give me money for a return without a receipt, regardless of the item. Hold on to your receipt if you think you may want to return it! How do they know that you didn't just take it off the shelf and walk over to them asking for cash or that you bought it at that store?
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Last edited by Kilajo; 04-21-2012 at 09:46 AM.
No. I don't return hair products to the store/company for several reasons.

Determining if a product "works" is subjective. Everyone's hair is different and we all know that things like humdity/dew point can determine how well a product works. These are things that are outside of the stores/company's controll. Also, some people have unrealistic expectations for what a product can and can't do to and for thier hair. So the store/company is expected to take a loss because the customer didn't do thier due diligence? Also, unlike some merchandise, hair products can not be resold once opened even if the store accepts the returned item (or at least the stores are not supposed to).

This is why consumers (all consumers not just folks buying natural hair products) must do thier own due diligence. Look the product up, read reviews and then decide if you want to purchase said item. I do this with just about EVERYTHING I purchase from clothes, to electronics and yes even hair products.

Also, there is the swap board here (and on several other natural hair boards/sites) which is a great way to purchase an item at a lower cost which makes the trial and error phase less painful on your wallet. I've sold items that didn't work for my hair or I've swapped them for items that work better for my hair. If I'm unable to find whatever item I'm interested in trying on the swap board, then I'll look into ordering a smample size so that I can try it a bit before I commit to the larger size.
Originally Posted by Nappy_curly_crown
Well said! I'm amazed that stores would take hair care, or any personal care, items back. If I am buying something that might be wrong (clothes for my grandson), I always put the receipt aside, in case I have to return or exchange it.
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I'd be very surprised if a store would even give us store credit returning a product without a receipt. But, do I think they should let us return products for a refund without a receipt? Yes. (I know I've lost receipts in the past that I later wished I had.) 1. I would show loyalty to a business like that, and I think many people would, and like another poster said, most people don't return products. So I think a policy like this would be good for business. 2. Most corporations (maybe not mom and pop stores but chain stores for sure) can more easily absorb a loss than individuals can. Have I ever actually returned a hair product? No.
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Do you think we should get a refund with out receipts when we buy natural hair care.
many time we go in the store and say it did not work and they ask you gota receipt and if you don't they don't want to give u ur money back do feel as if the company is wrong or the store such a
Miss Jessie & Mix Chick
Originally Posted by HEARTSABLAZE
I have never returned a hair product. I've tossed it or given it away (depending on why I didn't finish it). Aren't there hygiene issues?

I think a product of this sort should be accepted back ONLY if it's stated on the product that there is a GUARANTEE or money back. Otherwise, yeah, like the above commenters said--this is just the kind of thing you take a risk on. They can't resell it, like a blouse or a mug or something.

Now, if the product is spoiled , yes, they should take it back to toss and refund the moolah. No one should sell DAMAGED stuff or spoiled stuff of a personal nature. (Damaged shirts can be sold really cheap, a practice of resell, but you KNOW it has a defect.)

I do think a receipt should be required. For any return. Isn't that standard? I don't know, since I've always taken receipts with me when I've returned a blouse or something. It's just standard to take proof of purchase (particularly since I tend to charge stuff, so they have to credit my card).
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Last edited by MirCurls; 04-12-2012 at 04:53 PM.
I say yes. Trust me the amount of people that purchase a product and do not return because it doesn't work outways the numbers that do return. Returns are part of business.

I do not buy products unless I can return them if they don't work on my hair. When have you ever returned a product that your hair just adored?

We have all had a closet full of products that don't work. I need my money for shoes or other life's necessities!
Originally Posted by Marci Pie
Sorry I misunderstood the question. If you DO NOT have a receipt you should be able to get store credit. If you DO have a receipt then my original answer applies.

3b, Medium-Coarse (slight coarse charactericstics), Normal porosity & Low elasticity per Curl Wizard Profile.
Low-poo: Nourish Shampoo
Co-wash: Suave, Vo5, HE, Aussie Moist
Deep Conditioner: GVP Conditioning Balm
Leave-in: Nourish Conditioner (Trader Joe's)
Stylers: LA Looks Sports, Coconut Oil, Almond Oil, Jojoba Oil.
Methods: Wet plop or pineapple at night, diffuse in the morning. Scrunch w/joboba, coconut or almond oil.
I usually throw away or give away products that don't work for me. However, I have taken maybe three or four back. One I took back not only because it didn't work great but the smell was so awful it gave me a headache. That was at Ulta and they would only give me an exchange. So there are times I open containers now to check smell. Consistency too because my hair gets weigh down and greasy with some curl creams. If stores don't like that they should be willing to take it back. Maybe two other times I took products back the very next day without ever using it because I realized I didn't read the ingredients closely enough and it had dimethicone. That was at Sally's. I have a Sally's card so I feel like they should have a record of my purchases whether I have a receipt or not although I've never returned anything without a receipt.
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