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-   -   Bad salon color, pls help! (http://www.naturallycurly.com/curltalk/general-discussion-about-curly-hair/144113-bad-salon-color-pls-help.html)

diaspora 05-03-2012 04:08 PM

Bad salon color, pls help!
 
Grrr, I am so angry and freaked out by how my hair looks now!

I chose a new salon to get my roots done as the stylist I was going to before didn't know how to style or cut my curls. I had high hopes for this new place because they do dry cuts, and when they offered a Groupon, that sealed the deal.

I asked the stylist if he was familiar with the CG method, DevaCurl, etc. and he said he was. I reiterated that I don't use cones or sulfates. He said they had a sulfate free shampoo. He's a wavy so I'm still feeling comfortable. He said my highlights looked like they had lost their color and that he would give me a "glossing" that would make the color a bit richer. I said ok, as long as it won't darken them more than the slightest bit.

So, he does the color, and when we get to styling, it's bad. Just like my last stylist, he towel dried my hair ay too dry, then applied a curl cream and began trying to skip-curl my hair. I told him I don't usually do that, that my hair curls up just fine and that my hair is too dry for that technique to work. He ignored me. He started blow-drying without a diffuser! I was about to ask him to stop when another stylist, the owner I think, said, "Do you need the diffuser?" When he was done my hair looked extremely frizzy and greasy at the same time, it was disgusting! And I couldn't see my highlights! He said I couldn't see the highlights because of the light, that he noticed them upstairs when he was shampooing me. He said the frizz was because he diffused (not) and shows that I need a cut (not). Then he added some other gross product that made my hair frizzier. I just wanted to get out of there.

The receptionist asked how everything was, and I said, "Um, my hair is very frizzy. It wasn't frizzy when I came in." She asked if I wanted the stylist to add more product. I said no, I would be better off fixing it myself. She suggested I see a different stylist "next time" who is good with curly hair. Of course there will be no next time.

But when I got home was the worst part-- the front of my hair is now almost black. I had it dyed a medium brown-reddish color, just a couple shades lighter than my natural dark brownish-auburn. He matched my roots to my natural color, not to the rest of my hair. And my formerly chunky highlights now are thin streaks. :(

To add insult to injury, I looked up the product he used, and it does have cones. I haven't used them in 5 years.

I washed my hair just now with the only shampoo I have, but it only has coco betaine and olefin sulfonate, so I know the cones are still in there. It didn't remove any of the color. Should I try to get this fixed or will my hair get overprocessed? I don't even have any more money to spend on my hair for at least a month, so I'm afraid I'll have to live with it for a while.

Sorry this is so long, but I really needed to vent. I know it's only hair, but I look totally different now :(

kimmidawn 05-03-2012 04:23 PM

I am so sorry at how he butchered your hair. And even though it is "only hair", it can make such a huge difference in your mood. I'm not sure of the difference in your hair now as opposed to before, but I know color fades pretty quickly if you shampoo soon after, and fades even more if you use a sulfate shampoo. Maybe go out and get a really cheap one and wash your hair a few times if lightening would help? Sorry I don't have more to offer, good luck.


2a/2b, fine texture, medium-high density, normal porosity, normal elasticity

kimmidawn 05-03-2012 04:44 PM

Also if you do that and just deep condition afterwards, your hair should be okay.


2a/2b, fine texture, medium-high density, normal porosity, normal elasticity

MirCurls 05-03-2012 04:51 PM

Contact the salon adn ask to speak with the owner. Be as polite and firm as you can, explaining what happened and how the stylist totally did not listen to you in regards to color or styling needs. Ask to have it corrected by a different stylist (or the owner) at no cost to you, as they messed things up. Well, that's if you trust them to improve things.

Otherwise, do a solid sulfate wash, a deep condition, and move on. Sometimes, if it's just a glaze, a sulfate poo or two lightens it.

I've learned to be very cautious with groupons. In my experience, unless it's a spanking new salon just trying to advertise via coupons/groupons, it's the crappy ones trying to drag in customers. I always do extensive googling for reviews when I see a salon groupon, and if I don't see multiple realistic reviews (as opposed to a few fawning ones that smack of salon-employee ones), I don't bother. I've noticed a trend of really bad local salons grouponing (and then reviews talking about issues, bad service, rudeness, etc).

So, beware hair groupons. I had ONE great experience with an Aveda groupon, but that was a case of a new salon trying to get the word out. Then the person who did great with us moved on and the next cut sucked. So, ya never know... :)

As a service to others, please post reviews WITH THE SALON AND STYLIST NAMES on yelp, google, and this stylist forum on Curltalk. Don't let another curly or non-curly walk in and get crap results. Right?

Hope it sorts out nicely with poo and condish.

rbb 05-03-2012 05:00 PM

Quote:

Originally Posted by MirCurls (Post 1946634)
I've learned to be very cautious with groupons. In my experience, unless it's a spanking new salon just trying to advertise via coupons/groupons, it's the crappy ones trying to drag in customers. I always do extensive googling for reviews when I see a salon groupon, and if I don't see multiple realistic reviews (as opposed to a few fawning ones that smack of salon-employee ones), I don't bother. I've noticed a trend of really bad local salons grouponing (and then reviews talking about issues, bad service, rudeness, etc).

So, beware hair groupons. I had ONE great experience with an Aveda groupon, but that was a case of a new salon trying to get the word out. Then the person who did great with us moved on and the next cut sucked. So, ya never know... :)

As a service to others, please post reviews WITH THE SALON AND STYLIST NAMES on yelp, google, and this stylist forum on Curltalk. Don't let another curly or non-curly walk in and get crap results. Right?

Hope it sorts out nicely with poo and condish.

mircurls -- that was my thought exactly as i was reading this!! i never bought a groupon, but i have a friend who constantly buys them for restaurants, and...... these restaurants have almost zero patrons, etc..... there is a reason they give them, salons or restaurants, it's to drum up business.

diaspora -- sorry about your bad experience. i would not go back. i agree with the others about a sulfate shampoo and deep conditioning. i think prell would be a good choice in this case. i've been there. :-(

Touch.of.ink 05-03-2012 05:15 PM

Quote:

Originally Posted by diaspora (Post 1946606)
Grrr, I am so angry and freaked out by how my hair looks now!

Ugh! I'm so sorry this happened to you. It sounds like you did good basic ground work with the stylist, by asking if he was familiar with CG and Deva, and he just lied.

I think the coco betaine will remove the cones, but I hope someone more knowledgeable than I am will back me up or correct me :)

Can you do a baking soda wash with an ACV rinse and then DT? I know that one complaint people with washing with baking soda is that it strips the color (because it opens the shingles on the hair and lets the color escape).

Hugs. I hope things get better!

diaspora 05-03-2012 09:08 PM

Thanks so much for the hugs and advice.

I am tempted to call the salon and speak with the owner or manager, but on the other hand, I'm scared to go back. I'm also scared to have another chemical process done so soon.

I will definitely write honest (bad) reviews about my experience, mentioning the stylist's name. And I did check the reviews before I booked-- there were none on NC.com, but 22 on Google and 9 on Yelp, all 5 stars! However, I just looked again and though most reviewers mention a stylist's name, NOT A SINGLE ONE mentions the guy I had. But maybe you guys are still right about the Groupons-- that still isn't many reviews, especially on Yelp.

I will get some Prell tomorrow, and will do a search on how to do the baking soda and ACV washes. Only thing I'm worried about is, if the color does lift, then my smattering of grays will show.

If it doesn't lift and I still hate the color, how long before it's really safe to get the color re-done?

diaspora 05-04-2012 05:57 PM

So I left a message at the salon asking for the owner or manager to call as I had a bad experience there yesterday, and they had the stylist call back! He kept saying "it looked fine to me" but said I should come in and he can lighten it up. Should I do it, or is that like touching a hot stove more than once? I do really hate this color so I'm tempted to take a chance.

kimmidawn 05-04-2012 06:07 PM

Quote:

Originally Posted by diaspora (Post 1947428)
So I left a message at the salon asking for the owner or manager to call as I had a bad experience there yesterday, and they had the stylist call back! He kept saying "it looked fine to me" but said I should come in and he can lighten it up. Should I do it, or is that like touching a hot stove more than once? I do really hate this color so I'm tempted to take a chance.

There is no way I would let the same stylist near my hair if I felt he didn't listen to me the first time. I would be worried he wouldn't try very hard to fix it because he would just feel I was being a difficult client, or even if he did try hard to fix it, it wouldn't be what I was expecting because clearly we weren't on the same page the first time.

I would either call back and specifically mention that you would prefer someone else do the color, or just attempt to do something about it myself. Hope everything works out though, whatever you decide.

raindear 05-04-2012 08:01 PM

I would definitely ask for another stylist to redo it. If you have names from the reviews you mentioned, you can ask for one of them, or specify someone who knows curly hair, and discuss all your issues with them before allowing them to start. Of course, leave if anything doesn't seem right or makes you uncomfortable.

diaspora 05-04-2012 08:36 PM

Thanks, Kimmidawn and Raindear.

You're right, I should not let this stylist touch my hair again. He didn't listen to me and did his own thing, which looked horrible, so why should I trust him again? Also I do not think it is good business that asking for the manager or owner to call me gets me a call from the stylist instead. I want the owner/manager to know what this stylist did. If I didn't even want the stylist to fix the frizzy mess he styled my hair into, why would I want him to fix permanent color?

I'm still contemplating asking to have one of the other stylists who is mentioned in the reviews fix the color, but I'm leaning against it. I'm afraid to expose my hair to another chemical process only 2 days after having one. I asked the stylist, if he fixed the color, wouldn't my hair get damaged, and he said, "I can leave the color on for less time." I'm not feeling comfortable with that answer. Though not everyone does, I've heard you're supposed to wait 6 weeks in between permanent color, if you're not just doing virgin roots. My hair is pretty healthy, but prone to dryness and frizz. I'd rather have healthy hair and live with color I don't like for 6 weeks than have color I like and damaged hair. So, I'm probably just going to try a round of harsher cleansing than I would normally do to see if the color lightens, and do DTs/PTs after. Sigh. I wish there was a better option.

When I get the color fixed in 6 weeks, I will go to the only salon in Philly with Deva-trained stylists, even though they're more expensive. At least I know they will understand CG, but I'm already scared about how they might color my hair. I didn't realize I was spoiled living in NYC and even in Chicago, I had 2 salons I loved.

kimmidawn 05-04-2012 08:55 PM

My worry also with another stylist is on the off chance, he is friends with whichever stylist would redo your color and possibly make them think you were just a irritable client. I would just have major hesitation about it.

I don't know if you feel comfortable with it, but if you do, I would call the salon one last time and ask to speak with the owner or manager, and once you get them on the phone, explain your situation (I don't know if you did in the original message you left where they had the original stylist call you back) and basically let them know what happened and why you will not be coming back. While I do think the owner/manager already knows and doesn't care since they had the original stylist call you back, I'm hoping that they actually do care and if so, they should know how offputting that stylist is.

ETA: I just reread it and sorry if that comes off as pushy, I just wouldn't want anyone to go through what you went through

diaspora 05-04-2012 09:33 PM

Quote:

Originally Posted by kimmidawn (Post 1947518)
My worry also with another stylist is on the off chance, he is friends with whichever stylist would redo your color and possibly make them think you were just a irritable client. I would just have major hesitation about it.

I don't know if you feel comfortable with it, but if you do, I would call the salon one last time and ask to speak with the owner or manager, and once you get them on the phone, explain your situation (I don't know if you did in the original message you left where they had the original stylist call you back) and basically let them know what happened and why you will not be coming back. While I do think the owner/manager already knows and doesn't care since they had the original stylist call you back, I'm hoping that they actually do care and if so, they should know how offputting that stylist is.

ETA: I just reread it and sorry if that comes off as pushy, I just wouldn't want anyone to go through what you went through

Pushy? OMG, not at all, you just sound smart and caring.

Yes, I do feel comfortable calling back and trying to talk to the owner/manager again. I didn't go into detail when I left my voicemail earlier today, just said I had a "bad experience." I do want the management to know so they can work with this stylist and hopefully prevent his bad behavior from affecting anyone else. And I will let them know that I have never, in all my years of experiencing stylists who mess up my hair, complained before. But I'm wondering if I will ever even get to speak to the owner/manager. If not, all this will go into my reviews that I will post everywhere, lol!

kimmidawn 05-04-2012 09:47 PM

Lol okay good, I'm glad it came off the way I intended. Yeah, I wonder if you could try calling during the day and asking for the owner and if they say they aren't available, ask when they will be, and hopefully they'll either get back to you later or be willing to speak right then.

This is one of those times I'm very thankful for Yelp. I hope you get in touch with the owner and a good solution comes from this; maybe even the owner will do your hair for free.

beeduh 05-04-2012 10:31 PM

I really hope everything works out with your hair. I've only had 2 bad hair experiences and that was when I dyed my hair myself (the very first time I ever dyed my hair I used ash brown. Whoops!). To be honest, I've never actually been to a real salon. I have a lady who owns her own place that's been cutting my hair since I was a little kid. I've recently found another lady that's a good bit closer (instead of an hour away) that works from her house. She doesn't know me that well yet, but she has done what I've asked her to and did a good job of it.

diaspora 05-05-2012 10:02 AM

Thanks for the support and reality checks. Without you all, I might have made the irrational decision to let this guy try to re-do my hair. You know how when you're upset about something, you can make less than stellar decisions.

So I just spoke with the receptionist. She said the owner is aware of my situation (though I only gave details to the stylist and who knows what the stylist actually passed on) and was hoping the stylist could fix it. I told her I'm not comfortable with that and would like to speak to the owner and she said she'd have him call me, and "we will fix this." At least she didn't deny that anything was done wrong like the stylist did. Shrug. About to do a sulfate wash. :disgust:

Beeduh, I'd love to find a person who could do my hair out of their home. I had someone like that as a kid too, and it was good for my mom because it cost less, and seemed like a nice thing to do since all the money went directly to the stylist.

raindear 05-05-2012 10:15 AM

I hope this is all resolved in a way that makes you comfortable with the process and happy with the result.

diaspora 05-05-2012 11:29 AM

So I just spoke with the owner and he was nice. He said hehe remembered me clearly from the other day, that I had beautiful curls. I explained the problem. He said if I'm worried about damage, schedule an appointment for 1 week and he will do my hair. He didn't say it would be complimentary, but I can assume it will be, right?

diaspora 05-05-2012 11:34 AM

And these dang sulfates! It didn't lighten my color but it made my scalp and eyes sting. One of my eyes out of the shower was bright red!

beeduh 05-05-2012 11:41 AM

Quote:

Originally Posted by diaspora (Post 1947752)
And these dang sulfates! It didn't lighten my color but it made my scalp and eyes sting. One of my eyes out of the shower was bright red!

Yikes! You're not suppose to wag your eyes with it. ;)

Just make sure (I'f you decide to go back) that HE listens to you. If the owner ignores what you tell him then I'd get up and walk out and never go there again.


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