Another Curls Reformulation

Asian Hair Tea Conditioner and it now has 2 'cones.

I am so annoyed right now, I ordered two bottles of this suff, I even checked on the Curls website first, to make sure the formula hadn't changed. When I recieved my ordered (from a UK distributer, not that site), the new bottle had a list of whole new ingredients. I am so annoyed with this Curls fiasco. I shall not be ordering this again I think.

Anyway, old ingredients: (from website)
Curls exclusive hair tea (purified water, ho shu wu extract, green tea extract, chamomile extract, calendula extract), certified organic aloe barbadensis leaf juice, behentrimonium methosulfate, cetearyl alcohol, ceteareth-20, mango butter, shea butter, panthenol, soy protein, citric acid, methyl paraben, fragrance.

What my bottles say:
Purified water, cetyl alcohol, octyl palmitate, behentrimonium methasulfate, dimethicone, certified organic aloe barbadensis leaf juice, stearamidopropyl dimethylamine, propylene gylcol, cetearyl alcohol, ceteareth-20, hu su wu extract, green tea extract, chamomile extract, calendula extract, mango butter, shea butter, panthenol, soy protein, citric acid, amodimethicone, quaternium-15.


Fogive any spelling mistakes in that list, I wrote them down quickly! Anybody else have a bottle that says this?

TIA!
Think I'm 3b-ish...maybe some 3a there too...plus wavy roots....I'm just a mixed bag! CG since August '05
I can't believe they did this to such a good product. I imagine if you call them and let them know that the website ingredients are misleading you could probably return it. Thanks for letting us know. I was going to order some, but i definately won't now!
Well they've officially screwed up the last thing I would have ordered from them. That keeps my PJ in line for the Curls line of products anyway.
It sucks because they used to all be CG with good for your hair ingredients.
2c/3a?
Low porosity, medium texture.
http://public.fotki.com/Medusahair/

If it smells good put it in your hair, if it tastes good spit it out!
Yeah, I'm weaning myself off the Curls stuff as well. I had rediscovered the Spiral Curls Cream but the scent had changed (smells like the Ecstasy conditioner which I can't stand!). So after 2-3 uses, I just sold it on the swap board. The cone didn't bother me so much, BUT her stuff did start out being CG friendly but it seems they're adding in cones one by one.

I also loved the Naturally Enhanced lotion which evolved into Milkshake, but my hair doesn't like it much.

So, with all the changes and no warnings, I won't be buying any more which sucks because most of the scents are to die for!
CG-modified since 4/05
2b/3a and 3b on occasion!
Products: The hair aisle in my own cabinets.
Best definition winner: KCCC
Best volume winner: LOOB
Mise, since you're in the UK, is returning the product even an option? If you have to pay shipping, it seems like it would be better to try to swap it out with another euro curlie.

Also, you might want to send an email to Curls and verify the ingredients, I suppose it's possible that the bottle was mislabeled.

I'm really surprised that silicones are being returned to these products! A year ago, they were all being modified to be CG friendly, weren't they? My perspective is that there is NO shortage of curly hair products with silicones that I can get at local drugstores, salons, etc. so I doubt I would buy a product with the non PEG modified silicones online. Also, my impression was that the Hair Tea Ecstacy is an immensely popular product as it was.
formerly Castella
(my dogs aren't snarly, my hair is)
Actually, I believe the original Curls products contained plenty of silicones, including the c-oxane that's so unfriendly to many curlies. Then they expanded the "Pure" line to specifically meet needs of CG'ers, mainly due to their popularity on this site. Thennnn there was the huge 'nanny-gate' drama with the owner of Curls & G&M decided to no longer carry the line. After that, it appears much less emphasis has been placed on the Pure line; it sounds like it was a small customer segment for them anyway. The only product I occasionally buy from them is the Souffle & Body Cream, not b'coz they're great products, but just b'coz I love the scent!
3B, bra-strap length
laidback, very-modified CGer
HG: GF Sleek 'n Shine Leave-in; Alagio
ARRGGGHH!!! This is one of my HG condish/treatments. I LOVE this conditioner! I don't use it daily, but I use it at least once a week and for when I want really nice spirals. This is so upsetting. :x
3a/2c f/mii. pics added 2/3/07
If anyone has any bottles of the 'original' CEAHT formula that they don't want, please let me know. Such timely news as I had used it friday and was reminded of what great results I usually get with it. I'm so disappointed.
3a/2c f/mii. pics added 2/3/07
This is seriously disappointing. It was an excellent-rated condish in my Conditioner Chronicles.

Sadest to me of the formulation changes (since I poo) is the high-ingred-placed addition of ocytl palmitate, a major pore clogger. Since my hair touches my face a lot, this could be an issue for me. Well, there goes that.

Well, I have about 3oz left back in my bottle. Anybody who wants it, PM me and maybe we can work out a swap of some kind. I like it, but it's not my HG so I can share.
I've got at least 1/2 a bottle too. As well as (1/2 bottle Spiral Cream.) I like it, but it doesn't detangle well enough for me. I'd trade for some LaCoupe or Umberto Giannini, neither of which I can get here.
3B, bra-strap length
laidback, very-modified CGer
HG: GF Sleek 'n Shine Leave-in; Alagio
Mise, since you're in the UK, is returning the product even an option? If you have to pay shipping, it seems like it would be better to try to swap it out with another euro curlie.


Also, you might want to send an email to Curls and verify the ingredients, I suppose it's possible that the bottle was mislabeled.

I'm really surprised that silicones are being returned to these products! A year ago, they were all being modified to be CG friendly, weren't they? My perspective is that there is NO shortage of curly hair products with silicones that I can get at local drugstores, salons, etc. so I doubt I would buy a product with the non PEG modified silicones online. Also, my impression was that the Hair Tea Ecstacy is an immensely popular product as it was.
Originally Posted by Castella
You're right, I was working it out at the weekend, the place I bought it from (foundationz.co.uk, a very good site I might add) charge you the posting to send it back, which is fair, but it would probably cost me the original product cost to send back.

Is there an email address I can use to email her? Or would the 'feedback' one on her website do? Just so I can confirm the ingredients.

Edited to add: I've just checked the curls website again, they've updated the formula for the asian tea conditioner.
Think I'm 3b-ish...maybe some 3a there too...plus wavy roots....I'm just a mixed bag! CG since August '05
You're right, I was working it out at the weekend, the place I bought it from (foundationz.co.uk, a very good site I might add) charge you the posting to send it back, which is fair, but it would probably cost me the original product cost to send back.
Originally Posted by Mise
I think, and this is just me in my idealistic world, that since the ingreds weren't changed when you purchased the product, they should refund you without any charge to you. If they want it mailed back, it would be at their cost. If they want to pass on mailing, that's their choice. The tricky things to me with this are (A) you didn't get the ingreds from the website you ordered from and (B) since the ingreds are now updated, you'd have to get someone to admit they were incorrect on the date of your order.

Edited to add: I've just checked the curls website again, they've updated the formula for the asian tea conditioner.
Originally Posted by Mise
I've heard from some good authorities that some of the members of nc.com are quite close with the owner of Curls. It makes sense that, through the testing process and honest vulnerability that comes from sharing details of a test product that these friendships have grown deep. One or more of them probably let her know that the new formula had hit overseas (since she would have no way of knowing that the UK site had reached a point of distributing the new formula from their stock...though, if she's mailed it out to them, listing both ingred lists could have been of some benefit).

Unfortunately, as I said above, it removes your evidence unless you printed the page before (and the date the webpage was printed should be on the bottom righthand corner). Again, you'd have to find someone who cares about the ingreds at the Curls site at your UK site.
Not to sound like a broken record because of my disappointment, but I just don't understand the reasoning behind the ingredients change? Does it make it that much cheaper to make? Otherwise, why ruin it?? I just don't get their reasoning at all. They've definitely taken away the last and only item I would have considered ordering from them. Good thing I was able to get my most recent bottle off the swapboard.
3a/2c f/mii. pics added 2/3/07
I am personally hurt by the statement saying that one of or more of us testers probably tipped the owner of Curls off regarding the new ingredient listing of Curls Asian Hair Tea coming out on FOUNDATIONZ first, so that she could could hurry up and change it on her site. That is ABSOLUTELY FALSE! As the owner is responsible for that and not us testers.

Secondly, there are testers and buyers of Curls products who "may" or "may not" still be members here at NC, after all of this sort of negativity has started regarding this unnecessary bashing of Curls. Every curls formulation change has come about due to customer feedback "via communucation". And Curls has now started selling their products to even more international countries and US Salons than before, due to demands for the products. Most of the people that buy Curls products are not actual NC members, as most of the sales of Curls products actually come from the general masses. And the only real negativity that I have found regarding Curls products and product changes formulations is only coming from one place, this one.

There is not one hair company that I have ever bought from, that didn't go through formula changes or product discontinuations. So if anyone here can find one then please let me know. I am a tester, but also a buyer of the products, and there are people here that are bashing Curls products that don't even buy from Curls or that have tried none of the current products that Curls has to offer. If you use a product and it doesn't work for you then okay, you do have a right to post about that, but that is as far as it should go here.

And regarding what ever authorities have told you Laurabeth about members of NC having a deep relationship with Curls, here's my answer. I can tell you this, that we are a very small group, and none of us get paid, get hoards and hoards of free products at out dispense, work for Mahisha as her "Nanny", or have stock in her company. None of us have ever met each other in person, have each other's phone numbers or addresses, or even work as a hair model for the company. We are only people who started out using the products and have had continued success with them. So unless your so-called authorities actually have "real contact" with the owner(Mahisha) on a very personal level,(which by the way none us us testers do), then why make such a statement in the first place, if you can't back it up with the names of such individuals. I only contact Mahisha about any Curls product questions or concerns, when the need arises, by email only. But no, I don't contact Mahisha on a daily basis just to gossip, because she has always maintained a professional relationship with her testers for the 1 1/2 years that I have been one.
"Curls Tester"
Products in my current regime: Nioxin Scalp Therapy Shampoo, ORS Replenishing Pak, Curls Whipped Cream, Curls Souffle, Curls Spiral Curls Cream, Curls Milkshake, Curls Quenched, BB(Bonner Brothers) Growth Lotion
As far as I know, neither Jessicurl or Devacurl have changed the ingredients in any of their original products. Devacurl has added new products, but they haven't changed the formulations of any of the original ones. Good curly hair products are hard to find, that's why it's upsetting to some of us when ones we've fallen in love with get reformulated for what some of us consider, the worse. Would be great if Curls could keep their original versions and then have a second line with the added ingredients.
3a/2c f/mii. pics added 2/3/07
Those were the lines I was thinking about too lush, I know I can count on them to be the same every single time.
My suave stuff has only reformulated on me ONCE in the whole time I've been using them.
WE hate it and write them and gripe about other products that change and we quit using them never to return again too.
I think that's the reason we're so loyal to DevaCurl/Care and Jessicurl is we can count on them and they work.
2c/3a?
Low porosity, medium texture.
http://public.fotki.com/Medusahair/

If it smells good put it in your hair, if it tastes good spit it out!
It is good to know that these 2 companies have not gone through product formulations or discontinued any of their products SO FAR, but none of us who use products from any line can "100 percent say with certainty" that the company's owners "will" or won't during its lifetime in business, ever go through product changes based on customer feedback.
"Curls Tester"
Products in my current regime: Nioxin Scalp Therapy Shampoo, ORS Replenishing Pak, Curls Whipped Cream, Curls Souffle, Curls Spiral Curls Cream, Curls Milkshake, Curls Quenched, BB(Bonner Brothers) Growth Lotion
Syb, have you had a chance to try some of the new formulations? I know you've tried a lot of different products and brands, and your hair responds really well to the Curls line of products. Do you have any reviews of the new tea ecstacy?

I think for people who shampoo once a week or so, the return of silicones probably isn't earthshattering, but I know---oh, how I know--the pain of losing that HG product . I think the old Hair Tea Ecstacy was truly HG for a lot of nc'ers.
formerly Castella
(my dogs aren't snarly, my hair is)
Well if they change they'd lose my business too if they changed the formula to something unsuitable for our hair or cleansing method.

Yeah Castella I think it's the ones it's HG for and the CG'ers that it effects the most. It's so hard to find things that work really well and then cone free too. Or heck even if they have cones just works well peiod.
Oy that's why some get to be such PJ, the search for the perfect product or the perfect replacement product.
2c/3a?
Low porosity, medium texture.
http://public.fotki.com/Medusahair/

If it smells good put it in your hair, if it tastes good spit it out!
I just wish there was fair warning of any changes. I had emailed the Curls owner two or three times about when they'd get their next shipment of Spirals Curls Cream as I had given it another go and liked it. This was around the time it was reformulated and I would have thought - or hoped- that she would have mentioned the reformulation and scent change.

Like Lushaholic said, if they'd leave the old stuff alone but add the new and have a bigger choice/variety, that'd be awesome. But when the changes come basically unannounced, it's a little disappointing.

Syb, I've always loved reading your reviews and recommendations on how to use the Curls stuff. Even if the customers that use Curls from nc.com is small, maybe putting a bug in her ear about some of the complaints might help? I liked the products I used, but when you can't count on them being there for any length of time, it makes it hard to keep using them not knowing when something is going to be discontinued or changed.
CG-modified since 4/05
2b/3a and 3b on occasion!
Products: The hair aisle in my own cabinets.
Best definition winner: KCCC
Best volume winner: LOOB

Trending Topics


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -6. The time now is 12:53 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright 2011 NaturallyCurly.com