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-   -   Curse thee, Folica.com! (http://www.naturallycurly.com/curltalk/general-discussion-about-curly-hair/152577-curse-thee-folica-com.html)

Calendula 12-04-2012 07:46 AM

Curse thee, Folica.com!
 
I read good things about Folica.com in the forums here so I decided to order a hair dryer from them. I placed the order on Thanksgiving Day. I got an email that it was shipped last Monday but the FedEx tracking was never updated.

I sent a couple of emails and called customer service; every time I was assured it was on its way despite the lack of FedEx updates.

I called again yesterday and spoke to someone who called FedEx who said there was a "glitch" and the package hadn't been shipped.

Annoying! I bought the hair dryer at Folica.com because of the free shipping and holiday discounts, but what's the point if shipping is delayed and customer service refuses to acknowledge it?

Thanks for listening to (reading) my venting. Anyone else have similar issues? How did you deal with it? I don't often order online.

Gretchen 12-04-2012 08:04 AM

That's so frustrating!

elizard 12-04-2012 11:56 AM

i had a similar problem recently buying from shoebuy.com. basically what i do when that happens is cut that website out of my life. there are so many good ones to choose from with great selection and amazing customer service. i know you're not talking shoes, but i'm a zappos girl all day long!

Calendula 12-04-2012 01:08 PM

Good to know about shoebuy, Elizard. Have you tried Endless? I had good experiences with that site.

I wish CurlMart sold the dryer I ordered, but it doesn't.

Unless Folica.com does something really awesome to apologize, like sending me free products or coupons, they are dead to me. Dead!

Rusycurly 12-04-2012 01:16 PM

Blame FedEx. They do these screw ups all the time. Folica's shopping is amazing. I usually get my stuff the next day.

Calendula 12-04-2012 01:46 PM

And now they've called me to tell me the item is backordered.

SunshineGrrl 12-04-2012 05:23 PM

Wait, if it was already shipped and FedEx was the problem, your order has already been filled and either on it's way or already in a box with your name on it and should have gone out.

How is it possible that a company who says they shipped something, kept insisting it was shipped, then said there was a glitch with FedEx, but suddenly your hairdryer that was supposed to be on it's way is now backordered? I call that the "glitch" came from Folica and they blamed it on someone else. Now what are they gonna do now that they are backordered on a product that should have already been boxed and shipped and was glitching somewhere with FedEx? BS!

Sent from my ADR6350 using CurlTalk App

Calendula 12-04-2012 09:45 PM

SunshineGrrl--I know, right?! I'm tempted to cancel the order and buy it somewhere else.

SunshineGrrl 12-05-2012 08:36 PM

Quote:

Originally Posted by Calendula (Post 2080864)
SunshineGrrl--I know, right?! I'm tempted to cancel the order and buy it somewhere else.

I'd see what kind of credits you can get because of all the hassle. You might be able to get the dryer for much less...then if they won't do anything, then I'd cancel, put up a negative review and guy it elsewhere.

dresdendoll 12-05-2012 09:29 PM

delete

WurlyLox 12-06-2012 09:01 AM

I order on-line constantly and have never had many problems anywhere. Almost all of my shopping, year-round, is on-line.

I've ordered from Folica many times over the years with nary a problem.


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