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Old 12-06-2012, 03:17 PM   #1
 
Join Date: Apr 2012
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Talking Darcy's Botanicals Customer Service!

I made my first online order for a Black Friday sale to DB. I had emailed her to ask if the Daily Vanilla Leave-in that I ordered was comparable to the Daily Cleansing Cream (which can also be used as a leave-in) that I love and about the slip and such. Very excited to try it She got back to me quickly and was super nice and helpful!

Well, I got the package today, and it had the 16 oz. Pumpkin Conditioner and 16. oz Daily Leave-in I ordered.....and a 16 oz. Daily Cleansing Cream! I didn't even pay for it or order it. Also, it had a free sample of the Cocoa Bean Cream! What a lovely surprise If I'd known she was going to at the Cleansing Cream, I would have gladly paid for it. I'm going to call tomorrow and thank her and also ask how I can pay for the extra product.

Also, I was a little worried because the package hadn't arrived yet, but then I saw on her website that it said it would come between 1-2 weeks, and that is exactly when it arrived--not late at all!

Anyway, I can't say enough about how nice the people of DB are!
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2c/2b with some 2a, coarse, dense, thick, low porosity
Growing out a CL bob. Last significant haircut 12/2011...and back to SL as of 6/2013
CG again as of 7/20/12


Cleanser: BRÖÖ Hydrating Porter Shampoo, KC Come Clean + pumpkin oil
RO/LI: KC Knot Today
Styler: Flax Seed Gel with aloe and honeyquat
Trying to make my own products!

all-natural products, MOISTURE, humectants, argan oil
PROTEIN, synthetic ingredients, heavy oils or products
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Old 12-06-2012, 03:34 PM   #2
 
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wow that is so awesome!!!

customer service and the little things like that really make a difference. it shows just how much the brand cares about their customers.

please let us know how u like everything
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NYC/NJ
2c/3a..fine/regular texture..normal porosity..low elasticity..high density..cherub curls

faves: - deva, jessicurl, ouidad...major product junkie
mod cg method as of 10/2012
goals: grow out bad layered cut & grow hair to waist!
last softener: Sept 2010
last trim/roots color: 9/5/12..1/12/13 trim // 11/17/12..1/19/13 color

youtube:
http://www.youtube.com/curlywavydiane
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Old 12-08-2012, 04:19 PM   #3
 
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If I had to pick one indie brand that I would always purchase from, it would definitely be Darcy's Botanicals. She goes above and beyond. I hope she will attend the world Natural Hair Show this spring.
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Old 12-10-2012, 09:33 AM   #4
 
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I cant wait to get my black Friday order. Good customer service brings customers back. I think thats why she sent you the product to try. She wants your repeat business.
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