CurlMart Customer Service?

Join Date: May 2012
Posts: 939
This is my first time ordering from CurlMart and I wanted to know if ordering from them is always this bad? I know it's the holidays, but it's been a week and Christmas is over and I haven't gotten any sort of update email from them regarding my order or reply back to the message I sent. They aren't a manufacturer, they're just a distributor, so I'm not sure what the hold up is.

Maybe I'm just spoiled by smaller companies...but then drugstore.com is always awesome and they're a pretty big operation.
let's just say curl mart is not known for it's customer service......

if the sale is good you and i won't need the product(s) for some time, then it is good. if you have a problem....... i thought they had said they had improved that aspect, but i guess not.

actually, they may have been closed over the holiday week. if so, tho, they should have announced that as most companies do.
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3a, some 2c & 3b, medium texture, porosity normal, low elasticity
washing/cowashing, conditioning, protein tx: curl junkie products
leave in:cj conditioners and treatments as leave in
styling: cj pattern pusha, cj honey butta leave in, cj cccc, cj ciab, lalsg. cj aloe fix gel is my high dews/summer HG!!
sealants - spiral solutions emollience butter, jane carter nourish & shine
I've never had a bad experience with CurlMart. *knock on wood* I always receive an email immediately following the placement of my order. My order has always arrived within a week of placing the order. However I did see an email on CurlMart about it being closed for the holidays, which will affect when your order ships.
3b/c, medium-coarse, low porosity, high density
HG: Jessicurl Too Shea and Kinky Curly Curling Custard
Shampoo: nonsulfate shampoo and Suave Naturals sulfate shampoo when needed
Join Date: May 2012
Posts: 939
let's just say curl mart is not known for it's customer service......

if the sale is good you and i won't need the product(s) for some time, then it is good. if you have a problem....... i thought they had said they had improved that aspect, but i guess not.

actually, they may have been closed over the holiday week. if so, tho, they should have announced that as most companies do.
Originally Posted by rbb
Wow...yeah I don't think I'll be ordering from them again.

I know they are closed the actual holidays. Christmas and New Years, but they were open all the days in between. They aren't taking a holiday break.
Lets not rule out the mail delivery. I am waiting longer for my ebay purchases to. Have to give them more time this time of year.
I have ordered from Curlmart three times, never had a problem. Delivered within a week. I will order from them again.

texture - medium/fine, porosity - low/normal, elasticity - normal
co-wash - NaturelleGrow Coconut Water or Marshmallow Root, Slippery Elm Bark & Blue Malva Cleansing Conditioners
LI - KCKT mixed w/ SM C & H Curl & Style Milk
DC - NG Mango & Coconut H2O or Chamomile/Brdck Root
Gel - SM souffle (winter), KCCC (summer) or CR Naturals Aloe Whipped Butter Gel (year round)
Sealers - Virgin Coconut Oil, Avocado butter, Aloe butter
Ayurvedic treatments - Jamila Henna, Sukesh, Aloe Vera Powder, Hibiscus Powder
.




I order from curlmart all the time never had a problem. Always come within a few days and I live in Canada.
3c Hair
Fine Strands, High Density, Low Porosity
CG since August 2011
Loving my hair!!!
Join Date: May 2012
Posts: 939
Lets not rule out the mail delivery. I am waiting longer for my ebay purchases to. Have to give them more time this time of year.
Originally Posted by crazywaves
I have no problem if it's the mail, but I would appreciate shipping confirmation email...especially since they say they will send one.
May I suggest you post your problem under Curl Mart news. There is a new person by the name of HillaryMarie who is assigned to follow up on customer issues that are posted there.

texture - medium/fine, porosity - low/normal, elasticity - normal
co-wash - NaturelleGrow Coconut Water or Marshmallow Root, Slippery Elm Bark & Blue Malva Cleansing Conditioners
LI - KCKT mixed w/ SM C & H Curl & Style Milk
DC - NG Mango & Coconut H2O or Chamomile/Brdck Root
Gel - SM souffle (winter), KCCC (summer) or CR Naturals Aloe Whipped Butter Gel (year round)
Sealers - Virgin Coconut Oil, Avocado butter, Aloe butter
Ayurvedic treatments - Jamila Henna, Sukesh, Aloe Vera Powder, Hibiscus Powder
.




Lets not rule out the mail delivery. I am waiting longer for my ebay purchases to. Have to give them more time this time of year.
Originally Posted by crazywaves
I have no problem if it's the mail, but I would appreciate shipping confirmation email...especially since they say they will send one.
Originally Posted by Jessiebanana
i suspect they have not shipped your order yet. i ordered some sale stuff on dec. 26th and have not yet received a shipping email either, but i assumed they are not working the holiday week. (i did not see anything to that effect as i see posted on other sites, but i believe they work on a shoestring budget so i just assumed they are out for the holiday.) i order maybe twice a year from curlmart and only things that i cannot get cheaper anywhere else and only if i am not in a hurry to receive their order. i have never gotten an order in less than 10 days, but i am in ny, far from texas.

so going forward if you need something quickly, curlmart is not the place. however, if the price is good and you want/need something later rather than sooner, it can be a very good deal.
[FONT="Arial Narrow"]
3a, some 2c & 3b, medium texture, porosity normal, low elasticity
washing/cowashing, conditioning, protein tx: curl junkie products
leave in:cj conditioners and treatments as leave in
styling: cj pattern pusha, cj honey butta leave in, cj cccc, cj ciab, lalsg. cj aloe fix gel is my high dews/summer HG!!
sealants - spiral solutions emollience butter, jane carter nourish & shine

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