Help?

Hello I run a curly hair blog and someone just sent me this:
ummm hi but um i did a protein treatment and now my curls are all now long and stretched out i hate it ughhhhhhhhhh plus idk if its from that or mixing conditioners !!!!!!! idk what to please help??? and can i straighten it? i havent lost elasticity moisture or experienced more breaking

What should I say?
I just saw a post from someone who over proteined on another site and she avoided all proteins (check ingredients) and did lots of deep moisture treatments, and mostly wore her hair up for a couple of weeks and hers came back.

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