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Old 12-21-2013, 05:16 PM   #21
 
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Originally Posted by sheilacurl View Post
That sick feeling in my gut is coming back. My appointment tomorrow is at least going to be $95 and they didn't ask how long my hair was. The lady who I walked out on charged me $50 for the same thing. Maybe I should have stayed for my appointment instead of walking out. I feel ill.

Is there a beauty school in the area?? I go there and they do a good job. The stylists may not know how to cut curly hair but if you know what you want and how to explain it, they can do it. I had five stylists around me last time, while trying to explain what a "Dorothy Hamill" bob was!! -yes Im old-- I loved how my hair curled with it cut like that but three other stylists at different places, couldn't understand what I wanted.
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Old 12-21-2013, 05:29 PM   #22
 
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Originally Posted by sheilacurl View Post
Well, she apologized to me. I told her how I felt and she said that she understood and that the stress of the holidays got the best of her. So I caved and cancelled the appointment at the new place today.

Am I a sucker or what?
only you know when you're fed up enough
If you really liked her and the way she did your hair and she treated you well in the past, then I can understand your accepting her apology.

In my case with the hairdresser I posted about yesterday, I think she did call and leave a message for me afterwards but i was done with her.

If you're not certain you want to keep going to her, you might want to go for a consult or two with other hair stylists just to shop around.
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Old 12-21-2013, 05:49 PM   #23
 
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Originally Posted by sheilacurl View Post
Well, she apologized to me. I told her how I felt and she said that she understood and that the stress of the holidays got the best of her. So I caved and cancelled the appointment at the new place today.

Am I a sucker or what?
If it was a sincere apology, I'd be okay with that. Everyone is entitled to mess up once in a while. And now she knows you aren't willing to be a doormat, so hopefully it won't be happening again.
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Old 12-21-2013, 09:06 PM   #24
 
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If she does a good job on your hair and you really like her, that's great you got an apology! Hopefully she doesn't do bad business again. Honestly, she should give you a complimentary cut, or at least a discount, for the inconvenience that she caused you.
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Old 12-23-2013, 07:25 AM   #25
 
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I think it's great that you got an apology, especially if you've been going there for a while and like the way she cuts your hair. She may have been having a bad day, but that still is no excuse for being rude to a long time customer. I would be lying if I said I haven't let my emotions or stress get to me and cause me to be less friendly at work. Let us know how it goes!
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Old 12-23-2013, 12:19 PM   #26
 
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I think there are several issues here. I have been treated badly by expensive stylists, too. The thing is this: they are in the CUSTOMER SERVICE business. You are a customer. You got bad customer service. Also, YOUR time is valuable also. I realize that sometimes we all get backed up, but that is where one acknowleges "It has been a terribly busy day for me, with some appointments taking much longer than I had planned"; or "I am sorry I am running so far behind, I will get to you just as soon as I can". The rudeness is what was unacceptable. As has been said, you got an apology, now it remains to be seen if her behavior repeats.
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