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Old 12-20-2013, 03:41 PM   #1
 
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Default I walked out on my stylist of one year :o(

I feel terrible but I wasn't treated very well. I initially had an appointment scheduled for Saturday at 2:00. She called me Thursday to say that she had an opening on Friday at 3:30 and that it would be better as I wouldn't be so squeezed in.

So I showed up at 3:15 today and waited...and waited... and waited. By 4:00 Iets just say that I was pretty irritated, lol. A friendly "Hey, I'm running a bit behind but I know you're here" would have been nice. I finally got up and walked back to her station to ask her if there was still a 2:00 on Saturday open and she said no.

I got on my phone and went outside to vent and ask my husband for advice and he told me to stand up for myself.

So I came back in and asked the receptionist if my stylist had anything open next week instead of keeping this appointment and my stylist came over and started being pretty snarky to me, that "It's Christmas time, it's busy and I'm behind!" ALLLRIGHTY THEN! (lol)

Then she asked me if I still wanted to get my hair done. I said, "No thanks." and walked out for the last time.

I feel sick to my stomach because her prices were literally half of what everyone else charges and she actually did a good job. On the other hand, people shouldn't treat their customers like that!

I made an appointment with a new place for tomorrow. Wish me luck!
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Old 12-20-2013, 03:43 PM   #2
 
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What has Christmas got to do with anything? If she can't HANDLE the extra customers, she shouldn't book them in. That's her fault!

Good luck tomorrow
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Old 12-20-2013, 04:00 PM   #3
 
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Thanks for your support! I just wished that I kept the original appointment! Grrr!
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Old 12-20-2013, 04:05 PM   #4
 
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Who's to say you wouldn't have had the same experience at the original appointment? That's some bad business right there. My regular stylist that I don't see anymore, would ALWAYS acknowledge me and tell me if she was behind. Seems like the Christmas excuse is for her to squeeze as many people in as she can to get more money for Christmas. A half hour is pretty substantial without saying a word. Good for you! Good luck with the new place.
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Old 12-20-2013, 04:28 PM   #5
 
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Yay, the app is working again.

Thanks sixelamy. I guess I'm bitter about the fact that SHE called ME to come in on a different day where she was supposed to have more space, lol.

I guess I was willing to wait because of the price and the job she does but without any acknowledgement I was getting more and more impatient. Then it seemed like she was upset with me??? It hurt my feelings. I'm a good tipper too!
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Old 12-20-2013, 05:33 PM   #6
 
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Being willing to wait a bit is one thing, but good customer service means you're acknowledged right away and notified that there will be a wait, and then if the wait is extended you should be given the option of rescheduling--especially since you were led to believe that there would be less of a wait if you rescheduled in the first place! I think you were totally right to leave. She treated you badly, and you were a regular and a good tipper. I'd hate to think how it might have been for a new client. I'm sorry you have to find someone new now, but maybe it'll all turn out for the better.
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Old 12-20-2013, 06:04 PM   #7
 
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I know how you feel. I've put up with marginal treatment from stylists whose prices were lower than average but it gets to a point where it's just rude and not worth it. I had one stylist who I always made a first thing Saturday appointment. She would almost always arrive 10 to 15 minutes late and not apologize. It got to the point where one day when she had walked in 15 minutes late while chatting on her cell phone, I said to her "should we make the appointment for 915 instead of 900? She said no.

Then one day for the first time I was a few minutes late (like 5 minutes) because I was looking for a parking space. When I walked in she was on the phone trying to call me to see where I was.

The last straw was when she changed an appointment once. Then next time asked to change an appointment I was done.

If they don't respect you you, it isn't worth it.
You did the right thing. GL with your new hairdresser.
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Old 12-20-2013, 06:18 PM   #8
 
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Sorry about that. It really is hard to find and keep an all around good one.

I'm debating finding someone else myself. I left my stylist of 8 years after he butchered my hair, and picked a color he wanted rather than what I asked for. Ended up with someone who took good care of me, helped me get my hair back in shape (along with tips from this board), and charges me less than most of her customers because we have known each other for years BUT I now end up waiting any where from 1 to 2 hours past my apt time, and deal with numerous distractions from her friends, family, and phones calls during the apt. It's gotten worse and worse over the past 2 years, along with the job she does on my hair. There is no way she can concentrate. Especially not after moving to a salon with 2 chais/sinks that she works in by herself.

You have to do what you think is right, and where there is one stylist... There are 20 more!
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Old 12-20-2013, 06:27 PM   #9
 
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Quote:
Originally Posted by CurlyInTheFog View Post
Being willing to wait a bit is one thing, but good customer service means you're acknowledged right away and notified that there will be a wait, and then if the wait is extended you should be given the option of rescheduling--especially since you were led to believe that there would be less of a wait if you rescheduled in the first place! I think you were totally right to leave. She treated you badly, and you were a regular and a good tipper. I'd hate to think how it might have been for a new client. I'm sorry you have to find someone new now, but maybe it'll all turn out for the better.
UGH! Thank you! That's exactly how I felt!
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Old 12-20-2013, 06:33 PM   #10
 
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Quote:
Originally Posted by sdkitty View Post
I know how you feel. I've put up with marginal treatment from stylists whose prices were lower than average but it gets to a point where it's just rude and not worth it. I had one stylist who I always made a first thing Saturday appointment. She would almost always arrive 10 to 15 minutes late and not apologize. It got to the point where one day when she had walked in 15 minutes late while chatting on her cell phone, I said to her "should we make the appointment for 915 instead of 900? She said no.

Then one day for the first time I was a few minutes late (like 5 minutes) because I was looking for a parking space. When I walked in she was on the phone trying to call me to see where I was.

The last straw was when she changed an appointment once. Then next time asked to change an appointment I was done.

If they don't respect you you, it isn't worth it.
You did the right thing. GL with your new hairdresser.
Wow, she seems like a piece of work, lol! You are so right about it being rude and not worth it. My husband said the exact same thing about them not respecting me. I'm feeling better about sticking up for myself. Now, I'm just pouting about the fact that I have to fork out more money to get my hair done, lol!
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Old 12-20-2013, 06:39 PM   #11
 
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Quote:
Originally Posted by Fifi.G View Post
Sorry about that. It really is hard to find and keep an all around good one.

I'm debating finding someone else myself. I left my stylist of 8 years after he butchered my hair, and picked a color he wanted rather than what I asked for. Ended up with someone who took good care of me, helped me get my hair back in shape (along with tips from this board), and charges me less than most of her customers because we have known each other for years BUT I now end up waiting any where from 1 to 2 hours past my apt time, and deal with numerous distractions from her friends, family, and phones calls during the apt. It's gotten worse and worse over the past 2 years, along with the job she does on my hair. There is no way she can concentrate. Especially not after moving to a salon with 2 chais/sinks that she works in by herself.

You have to do what you think is right, and where there is one stylist... There are 20 more!
Thanks, Fifi.G, you are so right about that statement ^
Changing stylists is never easy, especially since you've gotten to know and trust them and confide in their work. It sounds like you deserve better as well.
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Old 12-20-2013, 07:09 PM   #12
 
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You are very welcome, and fingers crossed we both find someone without having to go through a few first

I've been keeping my fingers crossed my stylists co worker, at her former salon, would move back and work with her. That would cut down on part of the chaos, but it is seeming less likely.
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Old 12-20-2013, 07:20 PM   #13
 
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That sick feeling in my gut is coming back. My appointment tomorrow is at least going to be $95 and they didn't ask how long my hair was. The lady who I walked out on charged me $50 for the same thing. Maybe I should have stayed for my appointment instead of walking out. I feel ill.
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Old 12-20-2013, 07:55 PM   #14
 
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You'll be ok. My new one charges $85 for everyone, and she was freaking amazing! There was a stylist who was cheaper ($50) in the same city, but I saw pictures of her work and it was nothing to write home about. I hope you have a better experience with this new one. It baffles me that she asked you to change your time. I wonder if she just wanted the day off or something and moved everybody where she had a bit of space.
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Old 12-20-2013, 07:57 PM   #15
 
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No, you did the right thing.
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Old 12-20-2013, 07:59 PM   #16
 
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Saving money in exchange for good customer service is rarely worth it.

I think you did the right thing.
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Old 12-20-2013, 10:01 PM   #17
 
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Quote:
Originally Posted by sheilacurl View Post
That sick feeling in my gut is coming back. My appointment tomorrow is at least going to be $95 and they didn't ask how long my hair was. The lady who I walked out on charged me $50 for the same thing. Maybe I should have stayed for my appointment instead of walking out. I feel ill.
Hopefully this new stylist will will be good and will respect your time. If you don't love him or her, I'd suggest looking on this website and possibly on Yelp for hairdressers in your area who specialize in curly hair and going for a consult or two.
Let us know how it turns out with the new one.
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Old 12-21-2013, 01:42 AM   #18
 
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What a pain for you, I think you did the right thing, and I hope you don't still feel ill when you head out to your new stylist.
I went for a cut and colour yesterday, the salon was the busiest I've ever seen it but everyone was pleasant and polite, finding time to get coffees and magazines for the clients while still getting on with their jobs, so your stylists excuse of Christmas is rubbish. She won't always be that busy and maybe when she's going through a quiet spell she'll realise that she's lost a loyal (and generous tipping!) customer and it'll make her think about her behaviour. I know that doesn't help you right now though.
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Old 12-21-2013, 04:16 PM   #19
 
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Well, she apologized to me. I told her how I felt and she said that she understood and that the stress of the holidays got the best of her. So I caved and cancelled the appointment at the new place today.

Am I a sucker or what?
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Old 12-21-2013, 04:40 PM   #20
 
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Well, yes, but that might not be a bad thing. Perhaps it's the wakeup call she needed. However, if she falls back into the same pattern in the future, I'd say it's time to make the break permanent.

In the meantime, take the opportunity to look around at other stylists. When you see people with great curly hair, find out who cuts it and where. Find out how they treat their customers too.
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