Ulta customer service?

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Ah yes, the dreaded customer service people who have no idea what they are talking about. Been there! Unfortunately, it isn't just something that has happened when I look at stuff for my hair.

I agree with the people watching you too, like you're going to steal something! I went to Beauty Brands once and walked around that store 15 times looking at the different stuff (my husband was with me) and I know we must have been watched by three different sales people. I just wanted to see what they had available!


3B, fine, normal porosity, high density, medium width and length
Conditioner: Tresemme Naturals
Co-Wash: As I Am Coconut Co-Wash
Leave in Products: As I Am Leave-In, SM Smoothie/Milk
Air Dry

Looking for new products and methods to try!

Avatar is a product of this lovely lady: Ash The Painter on Tumblr


I tend to try and be vague if I'm offered help when I'm looking for hair stuff. Fairly recently I did say to one sales assistant that I avoided silicones and she told me that the higher end products that they sell use 'better' cones than the cheaper brands so they were ok to use. Not really helpful and even if it is true (I suspect not) it doesn't mean they're not going to build up! I just kind of went "Really?" and left it at that, couldn't be bothered getting into a discussion about it.
3b in South Australia.
I have just come to accept that no one knows my hair quite like I do, even so-called "curly experts." It actually kind of amuses me and makes me proud of how far I've come with my hair's properties.

For the past two cuts I've gotten, I wore my hair as I normally style it and stressed that I wear my hair wavy. Each time, the stylist cuts and then tries to style my hair curly/wavy, but does something completely wrong and awkwardly concedes that my hair looked better when I came in the door. The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!

Recently I tried a new stylist, and my hair looked SO terrible when she "styled" it that she offered to let me come back and get touched up for free once I styled it myself, since we couldn't tell how the cut really looked on my hair. She used a heavy curl cream and kept telling me I should use a cream because my hair can "take it." I have high density hair, but it's fine and easily weighed down. Heavy creams are a no-no.

It ended up being a really great cut, but it still amuses me how little stylists know about different hair's properties (even when they're "curly" trained!).
sixelamy likes this.
2b/c, high density
fine, medium porosity, normal elasticity
loves protein, hates polyquats
still searching for HGs
I tend to try and be vague if I'm offered help when I'm looking for hair stuff. Fairly recently I did say to one sales assistant that I avoided silicones and she told me that the higher end products that they sell use 'better' cones than the cheaper brands so they were ok to use. Not really helpful and even if it is true (I suspect not) it doesn't mean they're not going to build up! I just kind of went "Really?" and left it at that, couldn't be bothered getting into a discussion about it.
Originally Posted by Starmie
That's the most ridiculous statement I have ever heard! A silicone is a silicone. lol
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Conditioner/ YTCucs
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC
COLOR: henna, amla & indigo
The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!!
Originally Posted by flippacious
I really think stylists need to start taking an honest approach. I mean, they are there to HELP our hair. If a product doesn't help our hair, I don't understand why they still try to sell it when it clearly does not work. I just don't get people sometimes. It's not all about money.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Conditioner/ YTCucs
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC
COLOR: henna, amla & indigo
Sadly it is all about money, salons are run as a business not a charity. Stylists are not taught about hair health to any great degree they are taught about a certain aesthetic (dye/ heat styling etc). In the workplace they are often given financial targets to meet.

People on these forums know more about ingredients, healthy hair, properties and a wide range of curly styling techniques than even many Deva trained stylists. And we have no agenda other than to help.
aspen likes this.
2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

CO-wash: Inecto coconut/ Elvive Volume Collagen
Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
Styler: Umberto Giannini jelly, Au Naturale styling gelee
Flour sack towel, pixie diffuse or air dry.
Experimenting with: benign neglect
I understand business is business. I guess my business philosophy is you'll attract more business by being honest and actually pointing someone in the correct direction.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Conditioner/ YTCucs
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC
COLOR: henna, amla & indigo
I have just come to accept that no one knows my hair quite like I do, even so-called "curly experts." It actually kind of amuses me and makes me proud of how far I've come with my hair's properties.

For the past two cuts I've gotten, I wore my hair as I normally style it and stressed that I wear my hair wavy. Each time, the stylist cuts and then tries to style my hair curly/wavy, but does something completely wrong and awkwardly concedes that my hair looked better when I came in the door. The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!

Recently I tried a new stylist, and my hair looked SO terrible when she "styled" it that she offered to let me come back and get touched up for free once I styled it myself, since we couldn't tell how the cut really looked on my hair. She used a heavy curl cream and kept telling me I should use a cream because my hair can "take it." I have high density hair, but it's fine and easily weighed down. Heavy creams are a no-no.

It ended up being a really great cut, but it still amuses me how little stylists know about different hair's properties (even when they're "curly" trained!).
Originally Posted by flippacious
I just expect that I will have to redo my hair after a cut if I want to go anywhere. No one can style my hair in a way that I like. It always ends up flat with all the waves almost pulled out completely. I go from a 2c to a 2a. Even when I wore it straight I'd have to redo it. I'm surprised that your stylist was able to admit it looked better when you did it! I usually just pretend to be enthusiastic because what I really want is the cut, anyways. But it kind of sucks leaving and feeling my hair and knowing it needs to be washed again because it feels so heavy.
DaniGirl88 likes this.


Low-poo: Yes to Cucumbers, Renpure Coconut Cream
Condish: GVP CB, V05 Vanilla Mint Tea
Leave in: Giovanni Direct Leave In
PT: Hair not responding well to protein anymore
Styler: Sweet Curls Crazy Crunchy FSG, Naturelle gel cocktailed with Paul Mitchell Tea Tree gel

Go Red Wings!


I understand business is business. I guess my business philosophy is you'll attract more business by being honest and actually pointing someone in the correct direction.
Originally Posted by sixelamy
You can if you know your business well enough, and also don't think your customers are stupid and can't find advice elsewhere.
I have just come to accept that no one knows my hair quite like I do, even so-called "curly experts." It actually kind of amuses me and makes me proud of how far I've come with my hair's properties.

For the past two cuts I've gotten, I wore my hair as I normally style it and stressed that I wear my hair wavy. Each time, the stylist cuts and then tries to style my hair curly/wavy, but does something completely wrong and awkwardly concedes that my hair looked better when I came in the door. The first stylist left looooads of Deva's One Condition in my hair. But my hair is fine, it can't take that much conditioner left in! He also left me under a hardhat dryer instead of diffusing. I could totally see the disappointment on his face when my hair was flat and boring. Despite all this, he still tried to sell me the Deva products after I told him what I was using in my hair. Clearly they don't work well for me!

Recently I tried a new stylist, and my hair looked SO terrible when she "styled" it that she offered to let me come back and get touched up for free once I styled it myself, since we couldn't tell how the cut really looked on my hair. She used a heavy curl cream and kept telling me I should use a cream because my hair can "take it." I have high density hair, but it's fine and easily weighed down. Heavy creams are a no-no.

It ended up being a really great cut, but it still amuses me how little stylists know about different hair's properties (even when they're "curly" trained!).
Originally Posted by flippacious
I just expect that I will have to redo my hair after a cut if I want to go anywhere. No one can style my hair in a way that I like. It always ends up flat with all the waves almost pulled out completely. I go from a 2c to a 2a. Even when I wore it straight I'd have to redo it. I'm surprised that your stylist was able to admit it looked better when you did it! I usually just pretend to be enthusiastic because what I really want is the cut, anyways. But it kind of sucks leaving and feeling my hair and knowing it needs to be washed again because it feels so heavy.
Originally Posted by mustangbunny
I'm glad I'm not the only one! I always plan on washing and styling my hair after a cut. In fact, I requested that my stylist not wash my hair after my last dry cut. It looked pretty awful -curls all pulled out and all, but I didn't want to subject my hair to two washings in one day.
Don't ever ask anyone there about hair products. They just don't know anything about hair. Make up yes. Hair no.
sixelamy likes this.
I have just come to accept that no one knows my hair quite like I do, even so-called "curly experts." It actually kind of amuses me and makes me proud of how far I've come with my hair's properties.
Originally Posted by flippacious
So true. It's kind of a joke in my family that I'm the only person on the planet who puts her hair up in a ponytail right after leaving the salon. I'm just happier with my hair when I do it. And my sister is a Deva stylist She cuts just fine and I don't even mind (some of) the products, but when it comes to actually using those products and styling, I'd just rather leave it to myself.
sixelamy likes this.
Aside from my current stylist (because she straightens my hair that stays perfectly straight for 3 days), I've always washed my hair and re-styled after getting a cut. I'm with you all - Can't stand the way stylists do my hair.
mustangbunny likes this.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Conditioner/ YTCucs
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC
COLOR: henna, amla & indigo

Last edited by sixelamy; 03-07-2014 at 11:50 AM.

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