Ulta customer service?

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For those that shop at Ulta for hair care, how do you feel their customer service is?

I had a stupid experience when I was in there for hair products the other day. One of their stylists asked me if I needed some help. I said I was just looking, and made the mistake of asking her what she could recommend. I mentioned I was doing the Curly Girl method and having problems. She immediately pointed me to the Redken Curvaceous line and kept talking about how I need oils to "weigh down" my curls, and she's had great luck with this line on all her curly clients. I looked at the ingredients and saw mineral oil and put it down. Then she recommended the matching styling product, then asked what I was currently using. I said I had tried Pantene Curl Perfection and she immediately said, "Oh yeah, that stuff will dry out your hair" (which it actually didn't). Then she started on about drying alcohols (which it doesn't have). I had picked up the product she had just recommended to me while she was talking about drying alcohols, and I felt the need to point out that alcohol denat. was the 5th ingredient in this product. She had to look for herself, and she didn't have much to say after that. lol It was extremely clear that she had absolutely NO IDEA what she was talking about.

I understand it's her job to provide customer service, but I don't like poor customer service where people make stuff up just to have an answer. At mention of CG method, she should have just said, "I'm sorry, I'm not familiar with that, could you explain?" Instead she talks about how I need tons of oils for my hair to "weigh it down". Her words. Why would you want to weigh down curls?? My hair doesn't do well with heavy oils, which I tried to tell her but she kept recommending products with tons of oil in them.

Next time I think I will just keep my mouth shut.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Cond./ YTCucs, Giovanni TTTT
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC, SS CEJ
COLOR: henna, amla & indigo
Only shopped at Ulta once so I can't say anything on any specific experience with them. However I can generally say that does not surprise me! First off, "weighing curls down" makes no sense. But I'm not surprised that a lot of people working in hair predominant stores don't really know true hair care. Same with Sally's. I didn't before going CG. Also they might want to enforce certain products regardless of what the customer says. Anywho I totally understand your POV. Its definitely a hit or miss to be able to speak to an employee that has an idea of your knowledge on hair care.

Sent from my Samsung S3*
sixelamy likes this.
High Porosity, Fine, Thin Density, Low Elasticity
Co-wash, leave in, and gel: Alba botanica coconut cond., ogx mousse, &/or super wet look gel.
Curls
I had a similar experience. The lady actually wore her hair curly so when she asked if I wanted help (I was looking for ISO bouncy cream and couldn't find it). Turns out they stopped carrying it. So of course she started recommending things, I told her I was strictly CG and she acted like she understood. She proceeded to pick up a bunch of things filled with petroleum, mineral oil, silicone, sulfate, etc. I was finally able to thank her for her help and leave.

IMHO it's not worth asking for anything unless you know what you want and can't find it. Our world is totally different from most people. I find it odd that everyone worries about what they put on their skin, in their bodies, etc. but no one gives a thought to all the nasty stuff they put in their hair. *Stepping off the soap box*


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abstractcurls - I couldn't agree more!
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Cond./ YTCucs, Giovanni TTTT
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC, SS CEJ
COLOR: henna, amla & indigo
I always get followed... I understand reading the ingredients on EVERY product I pick up appears suspicious... But, come on...
Lauraimes, curlyink3b and sixelamy like this.
3B, Fine, Normal P, Normal E, Low-Med D
LowP: Kinky Curly Come Clean (50% EVOO)
NoP: As I Am CC
RO: Suave Coconut, VO5 Shea Cashmere
LI: KCKT or CJBCLI or HETT/HENOYF (w/ 8 drops GSO)


"To much is given, much is expected"
Nvmbrcurlss, I hate that! I noticed that when I am at CVS or other drug store retailers. I remember when I first came on this site and was learning ingredients, a user warned me to not do that in stores since it makes employees suspicious haha. I still do it though!

Sent from my Samsung S3*
High Porosity, Fine, Thin Density, Low Elasticity
Co-wash, leave in, and gel: Alba botanica coconut cond., ogx mousse, &/or super wet look gel.
Curls
I do it too. I've never given it any thought like that. I'll be in the hair aisle for a half hour too,
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Cond./ YTCucs, Giovanni TTTT
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC, SS CEJ
COLOR: henna, amla & indigo
I agree with you all. Unless you're really into CG, you will not know what that is.
I went recently to a stylist after asking her if she knew how to "style curly hair". She said "yes, absolutely!". When I went to my appointment she trimmed my hair and blow dried it. Then she set my hair in rollers and put me on the helmet dryer. Then she took the rollers and brushed my hair "there you go...curly and beautiful".
Yes it looked beautiful but her idea of styling curly hair was totally different to what I had in mind.
I don't blame them, they are not taught to style curly hair in the beauty academy. They learn how to style "straight" with flat iron or "curly" with rollers.
I go t Ulta sometimes but never ask anybody for any recommendation. Actually, the last times I've asked for a product recommendation (hair or anything else) in any store, their answer is "I haven't tried it" "I don't know" "it sells very well here but can't tell you if it's good". Salespeople are usually very young or overwhelmed with two or three jobs so they are not familiar with the products they sell; actually, some salespeople don't seem to care if they sell anything or not.
I think it all depends on the sales persons experience. Many times it is seen that new sales person's boast of a particular product.
I think it all depends on the sales persons experience. Many times it is seen that new sales person's boast of a particular product.
Originally Posted by pamelawalmer
Yeah, she really seemed to be stuck on that one line. I wonder if it's the only one she has ever used on anybody.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Cond./ YTCucs, Giovanni TTTT
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC, SS CEJ
COLOR: henna, amla & indigo
It's totally ok for people not to be familiar with CG. It's not okay for them to act like they are and push products on you anyway. Grr.
Samanthascurlz and sixelamy like this.


Low-poo: Looking for a new one.
Condish: V05 Tea Therapy, Body Shop Banana
Leave in: Giovanni Direct Leave In
PT: My hair needs very little. I use Suave Naturals Coconut when I need a little bit and follow up with a moisturizing conditioner.
Styler: Giovanni LA

Go Red Wings!


Oh I so recognise this! Barely anyone in the Netherlands has heard of the Curly Girl method so I don't even mention it. I just briefly explain to them that, well, I'm being incredibly picky because I'm figuring out what my hair likes and dislikes.

Then again, there are barely any stores carrying CG products so it's not like I get to do this often :P
F - LP - HD - NE
Fine, low porosity, high density, normal elasticity
Hairtype 2c

Low poo: Weleda Oat Replenishing Shampoo
Protein: IAGirl's gelatine treatment
Detangler & LI: KCKT
Styling: KCCC

Beauty Is Not a Number
What are main ingredients that are bad that I should look out for? Im a 4c curly btw. I know alcohol is one.
I mainly have a problem with, like mustangbunny said, people pretend to know what they are talking about and push products that are in no way related. Then to tell me wrong information on top of recommending a product that has an ingredient that she just said I shouldn't use. At the time it annoyed me, but now I'm chuckling to myself. It's like asking a doctor what medication I should take for high blood pressure and having them recommend a birth control pill.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Cond./ YTCucs, Giovanni TTTT
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC, SS CEJ
COLOR: henna, amla & indigo
What are main ingredients that are bad that I should look out for? Im a 4c curly btw. I know alcohol is one.
Originally Posted by Banafrit
Not all alcohol. Alcohol denat., isopropyl, and benzyl alcohols are all drying. Fatty alcohols like Cetyl, Cetearyl, and Stearyl are conditioning and beneficial. I really hope I spelled these correctly.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Cond./ YTCucs, Giovanni TTTT
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC, SS CEJ
COLOR: henna, amla & indigo
What are main ingredients that are bad that I should look out for? Im a 4c curly btw. I know alcohol is one.
Originally Posted by Banafrit
Unfortunately it's not that simple.

Lots of people here dislike sulphate shampoos, non-water soluble silicones and mineral oil. But other posters including those who are 4c like them.

I suggest you work out your hair properties and only then try products one at a time.
ok thanks ladies i will see what works for me.
I told my hair stylist I was looking for a new gel because my old one was reformulated with cones. She recommended one and I asked whether it has silicones-she didn't know and it did.
It's totally ok for people not to be familiar with CG. It's not okay for them to act like they are and push products on you anyway. Grr.
Originally Posted by mustangbunny
That is a very good point!
curlyink3b likes this.
High Porosity, Fine, Thin Density, Low Elasticity
Co-wash, leave in, and gel: Alba botanica coconut cond., ogx mousse, &/or super wet look gel.
Curls
It's like asking a doctor what medication I should take for high blood pressure and having them recommend a birth control pill.
Originally Posted by sixelamy
Best way of putting it too! haha
sixelamy likes this.
High Porosity, Fine, Thin Density, Low Elasticity
Co-wash, leave in, and gel: Alba botanica coconut cond., ogx mousse, &/or super wet look gel.
Curls

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