Hair Loss With WEN Haircare?

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Hello CurlyGirls!



Recently (about a week ago) I ordered my first shipment of the WEN haircare line (Summer Honey Peach version). And I am IN LOVE with it, my hair is so soft and silky after I use it, reduced frizz AND curl definition !

The only problem is, I have A LOT of shedding after I use it.

I want to be clear: I know all about the 75-100 strands of hair shedding a day, stress and hormones causing accelerated shedding, ETC. Make no mistake about it, I am 100% position WEN is causing this change. In fact to be sure I wet my hair in the shower and combed BEFORE applying WEN to make sure that the majority of shed hairs were gone and I still shed a ton more after applying the product. Twice.

I don't know what to do, I don't want to give up on an amazing product but I also don't want to lose my hair. Has anyone else experience this or have any insight on why this is happening?
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!
Oh boy have I ever lived this topic. I had tremendous hair loss after using this for awhile. I went online and then discovered message boards where many other women reported exactly the same thing. Same even made youtube videos about it. I was horrified and stopped using it. While it's true I had shedding going on from other things, too, I know that it improved after stopping WEN. For many curly girls, cones make the hair look good at first, but over time they prevent moisture from reaching the hair, drying it out. Also cones can build up. For me, the amodimethicone in the pomegranate (that was the flavor I used) built up, despite washing with a coco betaine shampoo. Others online mentioned thinking it was the menthol in the product causing the issue. In amy case, the rule of thumb is, if it's giving you problems, best to stop using the product. I tried persisting in using it for awhile (I felt like you, not wanting to give up on something that worked at first, and besides that was when I blow dried my hair straight all the time, and WEN helped). That was a mistake. The problem only grew worse with time.
I own the WEN Cleansing Conditioner in Fig. There are several different ones, that do with different ingredient formulations. But, all of them from the original adult line contain menthol as well as a variety of essentials oils. And, of course they contain silicones in them. I personally don't feel that menthol is one of the best ingredients to put in any haircare product, because it can cause irritation. I also feel the same about all the essential oils he includes in his cleansing conditioners as well. There is no guarantee that essential oils are completely harmless to use, and that they do not have the ability to cause an allergic reaction or possibly other negative effects.

I do not use the recommended amount of pumps, that is put on the gallon of cleansing conditioner that i own, i use my own tailored amount. And, that works just fine. Also, I have not experienced any problems with buildup due to it not being silicone free. Now, I do not use this product all the time. It is very pricey, which is why, I ownly shop for it in June, when the gallons ard offered on easy pay at QVC.

Even though I use the product, i do feel that there are known irritants in the WEN cleansing conditioners that may be contributing to individuals experiencing more than normal hair loss than before they started using the product. With my hair, i have not experienced any excesive hairloss, when I do use the WEN Fig Cleansing conditioner. But, of course, anytime a product causes you to start losing large amounts of hair(of course more than is considered normal), then it is always best to discontinue using that product as soon as possible.
3B, low density, high porosity hair

Shea Moisture Curl & Shine Shampoo
Shea Moisture Curl & Shine Conditioner
Carol's Daughter Hair Milk Cleansing Conditioner
Carol's Daughter Hair Milk Original Leave-In Moisturizer
Carol's Daughter Hair Milk Refresher Spray
Marula Oil
Camille Rose Naturals Curl Maker
Camille Rose Naturals Curlaide Moisture Butter
Camille Rose Naturals Almond Jai Twisting Butter
It could be your technique? I always shed more when I cowash, which is what WEN is. Did you cowash previous to trying this product? If yes and you didn't shed this much hair, then I would stop using it if you're as worried about it as you seem.
2c-3a - coarse - normal-high porosity - high density - growing out to donate

NP/LP: KMF Whenever Cond./ YTCucs, Giovanni TTTT
RO/LI: Sevi Pumpkin Seed DC / CJ Argan & Olive Oil, KCKT, YTBbs
DT: Coconut Oil + scalp massage
OIL/STYLER: SM Elixir / KCCC, SS CEJ
COLOR: henna, amla & indigo
It could be your technique? I always shed more when I cowash, which is what WEN is. Did you cowash previous to trying this product? If yes and you didn't shed this much hair, then I would stop using it if you're as worried about it as you seem.
Originally Posted by sixelamy
Yes, I am a big fan of co-washing. In fact before WEN I was using the Shea Moisture line. I would clarify with the shampoo roughly every two weeks, and co-wash any other time with the conditioners.

---
Thanks for the responses, unfortunately I will have to discontinue use of this product. I tried it one last time today, removing shed hairs first, then using WEN and the result is still the same.

I've contacted the company in regards to this issue and conveniently they have not responded as timely as they usually do. As of right now I plan to contact the cosmetics department of the FDA as many other women have and add my complaint to theirs.

Thanks again.
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!
I don't use this stuff anymore, but when I did, I noticed a TON of shedding as well. I lose a lot less now that I get more protein in my hair and use different, cg-friendly cowashes.
2c. present color& past heat damage, fine, low-density, high porosity, happy with some protein. re-CG as of 5/2014. Wash:V05 PFS or KLS, RO: (trying to use up my stash; so it's always different!), LI: Cure Care, DT: SM Smooth & Repair Hair Masque, Style: Ecostyler Olive Oil / La Bella Lots of Curls gel
Join Date: Apr 2014
Posts: 1,073
I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

Reservechic:

I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

Reservechic:

I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
Originally Posted by CGSince2002
Do you know the name of the line, is it still WEN?

For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!
Amodimethicone resists building up, it's likely any build up is due to another ingredient.

Almost any ingredient in any product has the potential to cause an adverse reaction in a proportion of people. For example I note the second ingredient in Pomegranate WEN is aloe vera juice, but hypoallergenic standardised inner leaf is not specified. Certain common emollients are contraindicated in rosacea. In some WEN users the issue may be technique or simple coincidence (see thread on the co-washing board).

Do also note that sulphate surfactants can cause hair loss in susceptible individuals. If switching to WEN caused reduced problems for some test subjects and increased problems for others, the net result will not be a link with increased shedding.
CGSince2002 likes this.
2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

CO-wash: Inecto coconut/ Elvive Volume Collagen
Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
Styler: Umberto Giannini jelly, Au Naturale styling gelee
Flour sack towel, pixie diffuse or air dry.
Experimenting with: benign neglect
Join Date: Apr 2014
Posts: 1,073
I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

Reservechic:

I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
Originally Posted by CGSince2002
Do you know the name of the line, is it still WEN?

For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.
Originally Posted by The cUrLY Mess
Yes, of course it was Wen, Chaz Dean himself was there. I couldn't remember the names so I did a search, and here's a page that might help you: WEN by Chaz Dean Bamboo Green Tea Cleansing Conditioner

As Firefox said, it may not be the product's fault but how each person's chemistry interacts with the ingredients. We all need to remember that our hair being porous can absorb minerals and metals from water, for example, that can be the real troublemakers, and these things can be accumulated at the follicle level. Some even come from inside our bodies, anyone who's heard of hair analysis for health purposes knows what I'm talking about. And while hair is composed of the same basic substances, there can be a wide variation from person to person as to the degree of each in its composition, depending on things like their heritage, diet, environment, what they put on or do to their hair. To expand on hair differences, while it's said that hair has 3 parts (cuticle, cortex & medulla), fine hair often lacks the medulla or innermost layer, so all hair is NOT alike. Therefore, it's not always fair to blame products when we're in the minority of negative reactions, it may be hard to take, but it's us, not "them".

Last edited by CGSince2002; 07-26-2014 at 04:41 PM. Reason: Forgot link.
Join Date: Apr 2014
Posts: 1,073
Upon further thought, I seemed to remember it was really the Wen for kids, it comes in 3 different scents.
I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

Reservechic:

I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
Originally Posted by CGSince2002
Yes, it is the kids line. The cleansing conditioners within the kids line are supposed to be more gentler and yes, they are methol free. Even adults can use it too. I may try one of the kids cleansing conditioners in the future, just to see how it works (in comparison to the WEN cleansing conditioner in Fig, that I currently own).I only buy anything from WEN, when it is offered on easy pay on QVC. As, i have put myself on a budget. I just got health insurance once again, that i am having to pay for. Also, i have to deal with some health issues that require ongoing treatment, and my insurance hardly pays out anything for my doctor visits. So, i have to deal with that as well. Which is why, nowadays i mainly buy hair products when they are on sale or if I have coupons or discount codes to use towards buying them.
3B, low density, high porosity hair

Shea Moisture Curl & Shine Shampoo
Shea Moisture Curl & Shine Conditioner
Carol's Daughter Hair Milk Cleansing Conditioner
Carol's Daughter Hair Milk Original Leave-In Moisturizer
Carol's Daughter Hair Milk Refresher Spray
Marula Oil
Camille Rose Naturals Curl Maker
Camille Rose Naturals Curlaide Moisture Butter
Camille Rose Naturals Almond Jai Twisting Butter

Last edited by Reservechic; 07-27-2014 at 12:38 PM.
I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

Reservechic:

I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
Originally Posted by CGSince2002
Do you know the name of the line, is it still WEN?

For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.
Originally Posted by The cUrLY Mess
Yes, of course it was Wen, Chaz Dean himself was there. I couldn't remember the names so I did a search, and here's a page that might help you: WEN by Chaz Dean Bamboo Green Tea Cleansing Conditioner

As Firefox said, it may not be the product's fault but how each person's chemistry interacts with the ingredients. We all need to remember that our hair being porous can absorb minerals and metals from water, for example, that can be the real troublemakers, and these things can be accumulated at the follicle level. Some even come from inside our bodies, anyone who's heard of hair analysis for health purposes knows what I'm talking about. And while hair is composed of the same basic substances, there can be a wide variation from person to person as to the degree of each in its composition, depending on things like their heritage, diet, environment, what they put on or do to their hair. To expand on hair differences, while it's said that hair has 3 parts (cuticle, cortex & medulla), fine hair often lacks the medulla or innermost layer, so all hair is NOT alike. Therefore, it's not always fair to blame products when we're in the minority of negative reactions, it may be hard to take, but it's us, not "them".
Originally Posted by CGSince2002
I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

Reservechic:

I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
Originally Posted by CGSince2002
Yes, it is the kids line. The cleansing conditioners within the kids line are supposed to be more gentler and yes, they are methol free. Even adults can use it too. I may try one of the kids cleansing conditioners in the future, just to see how it works (in comparison to the WEN cleansing conditioner in Fig, that I currently own).I only buy anything from WEN, when it is offered on easy pay on QVC. As, i have put myself on a budget. I just got health insurance once again, that i am having to pay for. Also, i have to deal with some health issues that require ongoing treatment, and my insurance hardly pays out anything for my doctor visits. So, i have to deal with that as well. Which is why, nowadays i mainly buy hair products when they are on sale or if I have coupons or discount codes to use towards buying them.
Originally Posted by Reservechic
Thank you for that information, I will be contacting WEN tomorrow and seeing if I can't get my current product swapped for a trial of the children's version.

Yes, I acknowledge that everyone is different, and any one person can have a bad reaction to any one ingredient in any product. But on the other hand I feel that there should at least be a warning on the labels, as the commercials I've always seen say that it's safe for all types of hair, especially natural, colored, ETC.

At first they may not have known, but now that they do it's their responsibility to warn people. I was fortunate enough to know my hair to a T and realize that something was wrong... imagine the women struggling and doesn't know her hair as much and thinks that she's found her miracle cure only to one day find a bald spot, it has happened to many women with this product I read.

-----
UPDATE - For those who care to know;
It has been 2-3 or so days since I've used WEN and my hair is still shedding excessively whenever it gets wet. I went to my hairdresser who confirmed that many of his clients report negative effects with WEN, especially clients with keratin treated hair. I've made an appointment to get my hair properly clarified to make sure all the product is gone, and then deep condition to help the damage and breakage.
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!
Suitable for all types of (dead) hair is NOT the same as suitable for all types of (living) skin. If you place such a warning on one cosmetic product then it needs to be on all cosmetic products.

Also shedding at the roots is not the same as breakage on the lengths. Which is the stylist you have spoken to referring to?
2a-2c, medium texture, porous/ colour treated. Three years CG. Past bra strap length heading for waist.

CO-wash: Inecto coconut/ Elvive Volume Collagen
Treatments: Komaza Care Matani, coconut/ sweet almond/ fractionated coconut oils, Hairveda Sitrinillah
Leave in: Fructis Sleek & Shine (old), Gliss Ultimate Volume, various Elvive
Styler: Umberto Giannini jelly, Au Naturale styling gelee
Flour sack towel, pixie diffuse or air dry.
Experimenting with: benign neglect
Suitable for all types of (dead) hair is NOT the same as suitable for all types of (living) skin. If you place such a warning on one cosmetic product then it needs to be on all cosmetic products.

Also shedding at the roots is not the same as breakage on the lengths. Which is the stylist you have spoken to referring to?
Originally Posted by Firefox7275
This is actually a good point, I have to admit. Many people won't think about the difference, me knowing as much as I do about hair did not. And there are many others who know less who DEFINITELY won't think about it. With all the selling that infomercials do, I still can't help but fill I was fed, in a sense, a lie.

And yes, I've experience both shedding and breakage, shedding more so but definitely more breakage than I've typically been prone to.
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!

Do you know the name of the line, is it still WEN?

For those still following this thread yesterday a representative called me in response to my email (finally) and asked me a bunch of questions in regards to the way I was using the product, how much of it and how often. When it was all said and done she swears that WEN has tested on millions and have never linked hair loss with their product.

Which obviously, whether they choose to acknowledge it or not, there is CLEARLY a negative reaction in a percentage of women.
Originally Posted by The cUrLY Mess
Yes, of course it was Wen, Chaz Dean himself was there. I couldn't remember the names so I did a search, and here's a page that might help you: WEN by Chaz Dean Bamboo Green Tea Cleansing Conditioner

As Firefox said, it may not be the product's fault but how each person's chemistry interacts with the ingredients. We all need to remember that our hair being porous can absorb minerals and metals from water, for example, that can be the real troublemakers, and these things can be accumulated at the follicle level. Some even come from inside our bodies, anyone who's heard of hair analysis for health purposes knows what I'm talking about. And while hair is composed of the same basic substances, there can be a wide variation from person to person as to the degree of each in its composition, depending on things like their heritage, diet, environment, what they put on or do to their hair. To expand on hair differences, while it's said that hair has 3 parts (cuticle, cortex & medulla), fine hair often lacks the medulla or innermost layer, so all hair is NOT alike. Therefore, it's not always fair to blame products when we're in the minority of negative reactions, it may be hard to take, but it's us, not "them".
Originally Posted by CGSince2002
I don't think you have to completely write it off, just don't use it as a co-wash, period. You can try it as a LI, not applying near the scalp and see how that goes, it's way too much $$ to leave sitting on a shelf...

Reservechic:

I'm not sure what e.o.'s are in the Wen line but most usually used in hair products actually benefit hair, like lavender, thyme, eucalyptus, lemon and a few others. It must be the menthol or something else, personally, my scalp loved my first co-wash which had peppermint and tea tree oils. I lament not being able to afford Wen as I would love to try it. Btw, I saw on QVC that he now has a line without the menthol and other possibly irritating things.
Originally Posted by CGSince2002
Yes, it is the kids line. The cleansing conditioners within the kids line are supposed to be more gentler and yes, they are methol free. Even adults can use it too. I may try one of the kids cleansing conditioners in the future, just to see how it works (in comparison to the WEN cleansing conditioner in Fig, that I currently own).I only buy anything from WEN, when it is offered on easy pay on QVC. As, i have put myself on a budget. I just got health insurance once again, that i am having to pay for. Also, i have to deal with some health issues that require ongoing treatment, and my insurance hardly pays out anything for my doctor visits. So, i have to deal with that as well. Which is why, nowadays i mainly buy hair products when they are on sale or if I have coupons or discount codes to use towards buying them.
Originally Posted by Reservechic
Thank you for that information, I will be contacting WEN tomorrow and seeing if I can't get my current product swapped for a trial of the children's version.

Yes, I acknowledge that everyone is different, and any one person can have a bad reaction to any one ingredient in any product. But on the other hand I feel that there should at least be a warning on the labels, as the commercials I've always seen say that it's safe for all types of hair, especially natural, colored, ETC.

At first they may not have known, but now that they do it's their responsibility to warn people. I was fortunate enough to know my hair to a T and realize that something was wrong... imagine the women struggling and doesn't know her hair as much and thinks that she's found her miracle cure only to one day find a bald spot, it has happened to many women with this product I read.

-----
UPDATE - For those who care to know;
It has been 2-3 or so days since I've used WEN and my hair is still shedding excessively whenever it gets wet. I went to my hairdresser who confirmed that many of his clients report negative effects with WEN, especially clients with keratin treated hair. I've made an appointment to get my hair properly clarified to make sure all the product is gone, and then deep condition to help the damage and breakage.
Originally Posted by The cUrLY Mess
I am truly sorry that you experienced such results from using WEN. Even though i have only received positive results, from using WEN's cleansing conditioner in my hair, i have read countless reviews online from people who have experienced excessive hairloss after trying WEN cleansing conditioners. I also watched YT videos of some individuals having the same thing happen to them. Plus, I have read where numerous individuals have made complaints, but until those complaints are largely investigated, then WEN products will continue to remain the same. The best thing to do is to always stop immediate use of any product that causes such effects. As, i would never want for you to endure more hairloss, as a result of continued use.

I hope that things get better with your hair. Also, i certainly hope that all goes well with your upcoming hair appointment too.
3B, low density, high porosity hair

Shea Moisture Curl & Shine Shampoo
Shea Moisture Curl & Shine Conditioner
Carol's Daughter Hair Milk Cleansing Conditioner
Carol's Daughter Hair Milk Original Leave-In Moisturizer
Carol's Daughter Hair Milk Refresher Spray
Marula Oil
Camille Rose Naturals Curl Maker
Camille Rose Naturals Curlaide Moisture Butter
Camille Rose Naturals Almond Jai Twisting Butter
I am truly sorry that you experienced such results from using WEN. Even though i have only received positive results, from using WEN's cleansing conditioner in my hair, i have read countless reviews online from people who have experienced excessive hairloss after trying WEN cleansing conditioners. I also watched YT videos of some individuals having the same thing happen to them. Plus, I have read where numerous individuals have made complaints, but until those complaints are largely investigated, then WEN products will continue to remain the same. The best thing to do is to always stop immediate use of any product that causes such effects. As, i would never want for you to endure more hairloss, as a result of continued use.

I hope that things get better with your hair. Also, i certainly hope that all goes well with your upcoming hair appointment too.
Thank you very much for the well wish! I'll post back in a day or so with the results of my appointment. Hopefully because my hair is fine but dense that there won't be any noticeable effects of the shedding, I'll just have to trim the worst of the breakage away which I hope isn't much, as I am trying to grow my hair to MB length.
Reservechic likes this.
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!
Join Date: Apr 2014
Posts: 1,073
It takes time for most companies to decide to reformulate a product, but I'm sure they created the kids' line because of all the complaints they received and maybe they'll modify the others or something. I'm sorry too you're going through this and I hope they will grant you an exchange.

But I feel that if you were fed a lie it was about those horrid keratin treatments that apparently ruined your hair and left it vulnerable to this type of reaction. All the horror stories I've read about them, and other "modern" straightening systems make me cringe, and I studied Cosmetology so "technically" I should be open to stuff like that. But I'm not, not because I prefer to wear my hair "as is" most of the time, but because I've always been concerned about respecting the integrity of the hair.
It takes time for most companies to decide to reformulate a product, but I'm sure they created the kids' line because of all the complaints they received and maybe they'll modify the others or something. I'm sorry too you're going through this and I hope they will grant you an exchange.

But I feel that if you were fed a lie it was about those horrid keratin treatments that apparently ruined your hair and left it vulnerable to this type of reaction. All the horror stories I've read about them, and other "modern" straightening systems make me cringe, and I studied Cosmetology so "technically" I should be open to stuff like that. But I'm not, not because I prefer to wear my hair "as is" most of the time, but because I've always been concerned about respecting the integrity of the hair.
Originally Posted by CGSince2002
I would agree with this statement if it wasn't for the fact that many women experienced these effect from WEN without any keratin or other treatments. I don't believe keratin is to blame as I have been safely receiving them for the last year with no negative side effects what so ever, and I've used many products on keratin treated hair. I do understand what you mean though, as I've researched keratin as well and I've seen many stories of disappointment.
Keratin Treated Curly-Springy 3-B -3C Hair.
Last Relaxer was August, 2011!
--
Majorly healthy hair since my BC 09/2012!
My hair goal is reached! Tresses I can maintain on my own!
Join Date: Apr 2014
Posts: 1,073
It takes time for most companies to decide to reformulate a product, but I'm sure they created the kids' line because of all the complaints they received and maybe they'll modify the others or something. I'm sorry too you're going through this and I hope they will grant you an exchange.

But I feel that if you were fed a lie it was about those horrid keratin treatments that apparently ruined your hair and left it vulnerable to this type of reaction. All the horror stories I've read about them, and other "modern" straightening systems make me cringe, and I studied Cosmetology so "technically" I should be open to stuff like that. But I'm not, not because I prefer to wear my hair "as is" most of the time, but because I've always been concerned about respecting the integrity of the hair.
Originally Posted by CGSince2002
I would agree with this statement if it wasn't for the fact that many women experienced these effect from WEN without any keratin or other treatments. I don't believe keratin is to blame as I have been safely receiving them for the last year with no negative side effects what so ever, and I've used many products on keratin treated hair. I do understand what you mean though, as I've researched keratin as well and I've seen many stories of disappointment.
Originally Posted by The cUrLY Mess
It's ok if you don't agree but it's my understanding that the effect of the treatments wears off with time so the process has to be repeated not only in the new growth but also along the already treated hair so I'm sure you can see where I'm going with that... Even flat ironing the hair can seem fine until a certain point... the point of no return!

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