07-20-2007, 05:02 PM
Join Date: Dec 2002
bad salon experience today :( (long rant!)
I guess it's not the worst type, because I didn't get a bad cut or anything.
I made an appointment three weeks ago with a hairstylist i've been using (who I found t hrough this website!) who is fantastic. She's at the Red Door Spa, and I had been to see her at one of their locations close to my place. Today's appt was at a different lcoation but same stylist.
I was running a little late because the directions I got off the internet misjudged how long it would take me to get there, so I called before my appt time and told them I was running 10 minutes late. They looked up my info in their system, and said ok.
I got there and checked in (was excatly 10 minutes late, no more), but when the girl pulled up my info in the system she nudged the woman next to her and said "it's her." So the other woman came over and told me that my appointment was cancelled because I was late. I told her I had called and was told it was fine, no one told me otherwise when I called, and if they were expecting me to tell me I had been cancelled, they could have at least called me and let me know before I drove 40 mins to get there! She was really indifferent, told me yeah the girl you talked to didn't know, would you like to reschedule for another day? I was really angry and didn't want to be rude, so I just said no and left.
I called a bit later and asked for a manager and explained the situation. She was very sweet, very apologetic, said she'd speak with the girls up fromt about it because they had handled the situation improperly and should have called me, etc etc. She said she noted in my file that I'll get a discount on my next service, but honestly I don't want to go back there. I may use the stylist again (it wasn't her fault) but definitely not at this particular location.
3A with some bits of 3B; fairly porous, I think (bumpy strands!), growing out old dye damage. No chemical treatments/color since 06/2010.
Claim to fame - Inventor of plopping when it was called "the towel trick"!!
Back on CG as of 02/09/2013
Cleanser: Deva No Poo
Rinse-out/LI: Deva OneC, homemade protein conditioner/detangler
Styler: Krystal Ecostyler, LALSG, trying Biolage Gelee
Growing my hair as far as it'll go - approaching hip stretched, waist curly!