Mini-rant - Sally Beauty Supply

I can honestly say that never in my life have I came across a Sally's employee that knew a single effin' thing about hair care. Why ask me if I need help if you are incapable of providing any help? I just feel like they hover around you to make sure you don't steal anything and thats it.

I'm just highly annoyed because of the "hover factor" theft prevention program (employee stays in your aisle the entire time you view it), and I tried to buy my fiance a set of clippers and the store employee couldn't tell me a single thing about any of them, at all.
3c-like S-waves and random curls
Fine density; medium & fine strands
Naturally very dry and very frizzy
That's been one of my pet peeves since becoming their customer & I've seen it happen to others too, so it's not just me.

And it doesn't just happen at Sally Beauty Supply.

I've seen & experienced it at Trade Secret/Beauty Express, Bath & Body Works, & Victoria's Secret.

Maybe that's why I prefer to buy my body & hair care items anymore at places like Wal*Mart, Walgreen's, Rite Aid, K'Mart & Target.

The employees there don't follow you around & don't cop an attitude as soon as you walk through the door.

Last edited by lazy loops; 09-22-2010 at 09:43 AM.
I've noticed this un-subtle practice in a lot of BSS, too.
My experience has been the opposite...whenever I go to Sally's I'm completely ignored, and usually have to wait about 5 minutes to be checked out after waiting at the counter. I've also been followed by Loss Prevention at Wal-Mart and Target, even though I shop there a lot and always buy a lot of stuff. I mean, WTF?
2c/3a/3b curls, waist length
Cleansers:Body Shop Honey 'Poo, V05 Co
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DT/Treats:Aphogee Protein Treat/GVP K-Pak/EVOO
Leave-ins/Stylers:KCKT/KCCC/KCGP






I'm pretty much ignored at Sally too. Could shoplift a dozen things if I was so inclined. Only thing I ask them is what aisle a product is in because they are pretty clueless.
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Playing with my hair is a hobby. Fluffy, fine natural 4a. Goal= Healthy, beautiful hair that retains its length.
Hear that crash? It's me falling off the CG wagon.
I wonder if in some places it's a case of profiling? And it doesn't have to be just due to race. For instance, it can also be religion, age or appearance.
I wonder if in some places it's a case of profiling? And it doesn't have to be just due to race. For instance, it can also be religion, age or appearance.
Originally Posted by lazy loops
I go to 2, one black-staffed, one white-staff. At the white staffed one, only thing they care about is if I have the flyer?? At the black-staffed one if I get there near closing they are on you to hurry up!
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Playing with my hair is a hobby. Fluffy, fine natural 4a. Goal= Healthy, beautiful hair that retains its length.
Hear that crash? It's me falling off the CG wagon.
It just has to be sheer apathy and lack of give a d@mn. I just don't see how you could go to work everyday, and not know anything about where you work. Most sally stores aren't much bigger than a studio apartment, I mean, its not like there is an overwhelming amount of product info to memorize. Its not like a Home Depot sized beauty supply. I guess customer service (common courtesy!) and product knowledge is not stressed from the top down in their corporate culture.
3c-like S-waves and random curls
Fine density; medium & fine strands
Naturally very dry and very frizzy
Well at least each store is consistent in what they do worst!

The nearest store doesn't offer me a flyer. I don't even know where they keep them. I used to go to a couple other stores until this one opened. Neither were any better or any worse. So I guess they were consistent too.

At this store one day while trying to find something, I overheard a or the manager saying one of the gals was busted the night before for DUI. She was hurriedly trying to find a replacement for the day & calling all the other workers. I was secretly hoping it was the snottiest of the bee-otches I've had the unpleasant fortune of trying to deal with several times in the past.
I go to a couple different ones also. Pretty much the same wherevr you go. I usually go to the one by my laundromat the most frequently, and the same lady is there most of the time. She is pretty snarky and actually looked offended when I read the ingredients on some of the stuff. My very first encounter with her was irritating to say the least. I asked if they carried/had heard of a particular product or a knock off of it and she preceeded to tell me that all of the products in the aisle we were standing were knock offs and that they were just as good as the brand name products. WTH??? I already know that. I had to repeat my ? and she still apparently didn't get it so I just bought some Aura gel and left. Now I don't ask any questions anymore other than "Are you out of _____? When will you be getting it in?"
And it is just me or do all Sally's employees have THE WORST hair? Terrible dye/highlight/frosting jobs and even worse cuts. Sometimes I just want to recommend some of their own products to them..."Hey your hair seems to be dry and damaged due to overprocessing, you should use a good leave in conditioner and for the love of PETE, put that flat iron and bleach down and back away!!!"
Cincinnati Ohio>>>Coarse protein sensitive 3a, Jessicurl WDT as a leave in, Biotera gel, White Boots, PW= coffeecurls

"Man tries to exaggerate what nature has given him," Charles Darwin (1809-1882).

"Nothing makes a woman more beautiful than the belief that she is beautiful." -Sophia Loren
I totally thought it was just me. Not that it helps but I feel better knowing that I am not the only person the clerks at Sally's do not like. And echokitten you are so right about the bad hair - I totally don't get that.
Central Massachusetts

One good reason to only maintain a small circle of friends is that three out of four murders are committed by people who know the victim. ~George Carlin~

In regards to Vagazzling: They just want to get into the goods without worrying about getting scratched up by fake crystals. ~spring1onu~
So, I guess I should be thankful we don't have a Sallys. lol
I can't stand Sally's.

And the last Sally's that I went to had this really, really, really strange smell and I haven't been back to one sense.
Shampoo: Herbal Essences-NOYF

Conditioner: Herbal Essences NOYF Conditioner mixed w/ Coppola Keratin Complex Conditioner

+ TJ Nourish and Olive oil combo.
I totally relate to this! I thought it was just me since I seem to have Trade Secret issues too (whatever city I live in, the TS there tracks me around the store and won't let me take photos of ingreds...even though they have more products than anyone).

I can go to most other cities and get ingreds no problem, but no matter where I live, I always get the snarky manager being seriously rude and tracking me around the store.

Since when do I look threatening? The teens who come in who they ignore are more of a typical risk than me since they go for the nail polishes (easier to steal).

I don't frequent Sally's much anymore because their selection is fairly limited and, for the CS I get, it's not worth it. But TS, I'm having trouble giving up.
Most of the Sally's I've been to have been good, greet me and then leave me alone. (I haven't tried asking questions other than where something is though.)

At a Sally's in Wichita though, a friend and I were looking at the ethnic section because I was showing her the CON shampoo. The saleslady asked if we needed help, we politely said "No, thanks." She kept standing right by us and then informed us that these products were for black people and wouldn't work for our hair. I politely said that I knew what the products were and that I liked one of the shampoos. Then, no matter what we looked at, she would pretend to straighten the shelves about two feet away from us.

We finally left and went to another Sally's and had no problems there.
Life with Lydia

I thought only the Sally's near me was like that. I don't usually ask for their help unless I am looking for something specific. One thing that irritates me (at this particular store) is that if you buy a certain type of product they ask you what you're going to use it for. Every other one i've been to just rings it up and tells me to have a nice day. Wth?
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And it is just me or do all Sally's employees have THE WORST hair? Terrible dye/highlight/frosting jobs and even worse cuts. Sometimes I just want to recommend some of their own products to them..."Hey your hair seems to be dry and damaged due to overprocessing, you should use a good leave in conditioner and for the love of PETE, put that flat iron and bleach down and back away!!!"
Originally Posted by echokitten

They all need makeovers. There's a hair school in MA that's like that, Blaine's. Their TV commercials are a like sales prevention. You never ever want to put your head into the hands of any of their graduates if their coifs are anything to go by.
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Playing with my hair is a hobby. Fluffy, fine natural 4a. Goal= Healthy, beautiful hair that retains its length.
Hear that crash? It's me falling off the CG wagon.
And this is the number one reason why I think Sally's should let people order stuff offline. I only go to Sally's to get Silk Elements or Proclaim products because they're exclusive to them. Other than that, I'll chance it at Walmart or Target, where some stuff is cheaper and no one will badger me the entire time I'm in the store.
Coily and cute.

4something-ish
I've noticed this un-subtle practice in a lot of BSS, too.
Originally Posted by jeamaria
What store is this?
This is my rant for a lot of specialty stores. They are either hover, or you can't find one, overly opinionated or don't know a damn thing. it almost defeats the purpose of even going there. Oh and as far as the hoverers, I really hate it when they do a bad job of it, like pretend to be stocking but staring at you the entire time. I used to get them a lot when I used to wear baggy clothes when I was younger, especially at Wallmart. Freaking watch me for shoplifting or don't, but doing such a bad job of pretending you don't is just annoying. I got so mad one time at wallmart, I confronted her, and it ended up being the store manager, and she very badly denied it, I had been in the store for over an hour and she was following me the entire time, "checking products". I gave her 1 oportunity to check me for shoplifting, telling her if she had security stop me upon leaving I would be calling a lawyer. And I was never bothered again there.

Incidently I did accidently steal a pen there once. The funny thing is, I was paying for other items, and I was holding the pen in my hand the entire time, even playing with it while talking to the cashier, neither I nor security even noticed that I didn't pay for it. I had to laugh about that, all the things that people do to try and shoplift, and I just walked out with it in my hand with no questions. BTW, I did go back and pay for the pen.

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