salon promotion scams-NYC

my teenage cousin got scammed by a promotion offering her some services at a salon. she bought a promo for $60. she then called the salon and asked what it would cost for her to color as well. they said $60 for single process and $120 for hilites. so she went there and they stuck in all these xtra charges and she ended up paying $180 which totals $240 for a really mediocre salon cut. I think the promo involved a mini-facial, mini-massage, eyebrow wax, manicure, shampoo, conditioning and haircut for $60. so my cousin had the promo with her but they still insisted on charging her so she paid. have you ever heard of this kind of thing? i went on city search and yelp and there is lots of this stuff going on. does she have any recourse? I suggested that she write to the salon and offer them the chance to give her money back without being reported to the BBB, atty general and various online review sites. any other experiences or pointers on dealing with this sort of thing? i am really appalled by this.
thanks
Susan suburban NY
3b going gray, not thick, waist length when wet, a bit below shoulders when dry
CG since 11/11/04
http://public.fotki.com/banjolady/
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My roommate actually took advantage of one of these deals (some guy offered it to her on the street) and she got a really nice spa day out of it that included the mini-facial and manicure that you mentioned. She only had to tip the staff, as everything was included in the promo. Maybe it varies for different salons??
NYC - but originally from Philly!

2c/3a - coarse texture, little volume - still experimenting!

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