My Terrible Devachan Salon Experience.

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Let me first start out by saying that I made my appointment at the Devachan Salon in SoHo two weeks ago. I have been looking forward to it for more than two weeks and I was so excited about it, I couldn't even sleep last night.
I drove in for my appointment at 2 pm and I got there a bit early. First of all, the building and salon itself are beautiful. It was such a posh-looking place and walking down the green staircase, I felt like I was about to give myself the biggest treat I've had in a long time.
I got to the front desk, wearing my hair down as they requested and I greeted the woman behind it. This only bothered me in retrospect, but I was slightly surprised that no one came to greet me, but I was too excited to think twice about it.
I understand that the receptionists are probably instructed to act professionally, but I feel there is a very fine line between "professional" and "snooty."
I know this may seem like I am being nit-picky, but I experienced the same when I spoke to someone on the phone. When I was called for my appointment confirmation, I told the woman I spoke to that I was definitely coming and was very excited. She didn't seem to care and I was left feeling slightly awkward.
Anyway, I believe it was the same person I spoke to on the phone behind the desk today, so maybe that was just bad luck. I was just left feeling slightly unwelcomed.
So, I was instructed to walk to the end of the hallway for coat check (even though I wasn't wearing a coat - just a sweater) and again, I was so excited that I just did as I was told.
I got a satin robe to wear over my long-sleeve t-shirt and I came back to the front. The same woman I spoke to earlier told me to sit down and wait.
A few minutes later, a girl names Katherine came to where I was sitting to greet me.
She was honestly the best part of my whole experience there. She was very sweet (though she didn't seem to have curly hair at all), and was personable. She made me feel a bit more comfortable. She sat me down at the chair where I would be having my hair cut with Marvin. As she draped a tower over my shoulders and cape around my neck, I sat in anticipation to meet my stylist. He came up behind me and just said, "Hi, I'm Marvin. What are we doing today with this hair?" I was immediately taken aback, because I thought his language and tone were a bit strange. I smiled and said (smiling), "Well, I was hoping to keep most of my length, but my ends definitely need some help. I was hoping to clean up the overall look and make it suit my curly hair a bit better." As I'm speaking, he's inspecting my ends and picking up some tendrils and dropping them - almost looking disgusted (I'm not kidding).
I sort of picked up on this and said, "I also should tell you I'm growing out a relaxer that I got over a year ago. It was a lower-strength one that I believe has worn off quite a bit, because my curl-" He cut me off to say, "Relaxers don't wear off. I'd have to cut it off."
I agreed with him and said, "You're right, I just would like to do it gradually."
He said, "ok, so you just want a trim." I said, "Yes, that would be fine. I would just like a cut to bring out the curl, while maintaining my length."
he said, "Alright," and got to work.
He didn't use a comb or anything, just his fingers and scissors. I found it a bit painful as he was getting his hands caught in some knots, but just plowed through them to the ends. I ignored it though, looking forward to the end result.
Sitting in silence, he cut around my whole head in sections, taking off about a half an inch overall I'd say. He didn't say anything to me at all, except, "Well, I can tell your hair will look much better when it grows out." I tried to make small talk, saying, "I have a lot of hair, huh?" And he just shook his head at me. I said, "Oh, I've always been told that my whole life by other stylists." He said, "They were probably just being lazy." Silence. I felt somewhat like I needed to defend myself so I said, "The only reason I had my hair relaxed, was because a couple of years ago, I had a really horrible haircut that was cut to my ear lobes. I relaxed it because it just stacked itself and looked horrible on me." He sort of pretended to empathize, but honestly, I felt like I was wasting my breath.
When he got to the front, he saw that I had bangs that were growing out. He didn't ask, but just angled them into the rest of my hair.
Then, he said, "OK, you're going to go with Katherine for a wash and I'll see you in a little while." As he passed me off, he made sure to mention to Katherine (and whoever else was in earshot), "She's growing out a relaxer, so it probably won't curl much."
I felt somewhat insignificant. Like a "nobody." I don't know why, but he really got to me. I've never developed such ill feelings toward someone in such a short amount of time.
Katherine washed me. This was a nice experience. She was talkative and she even complimented me saying, "I never would have known you had a relaxer. Your hair looks and feels so healthy." I thanked her profusely as this was the first time I actually felt GOOD at the salon.
She brought me back to a different chair as someone else was sitting in the one I had my hair cut in and styled me upside down with Arc Angell. She clipped my crown (just like ShellyKnot does) and explained it to me. Unfortunately, when she initially took the towel off me a LOT of water dripped down my back. I know it was an accident, but my whole back was soaked.
She then moved me to ANOTHER chair to have the top of my head diffused. The thing tha confuse me was that no one else had to change chairs so many times. It was almost as if they didn't have room for me.
Then, they moved me to ANOTHER chair to have the midlength and ends dried.
The ends took a long time to dry and he came over and said, "Oh, it's the relaxers retaining water." Again, I just felt like he was shunning me or something for it.
Then, they moved me to ONE MORE chair to shake up my roots. She had me bend upside down again to massage the roots and shake up the product. It looked nice when I sat right side up (unfortunately this was temporary), but now, I was eagerly awaiting the finishing touches by Marvin.
I thought he would just touch up the curls and layers, but instead, he walked up behind me, handed me a mirror so I could see the back and said, "OK, thanks." I was SO DISAPPOINTED.
My hair didn't look bad at all. It just looked exactly the same as what I walked in with - but a 1/2 inch shorter.
It felt so anti-climactic. I don't get it at all.
Here's the thing - I understand my hair isn't the curliest. But if he felt that the techniques he practices didn't apply to my hairtype, I wish he would have told me before I sat down to have him cut my hair.
I really, truly don't see that he did ANYTHING special. He literally picked up each section and trimmed a half inch off, which I honestly feel I could have done just the same.
I went to the counter and was told my cut cost $114. I was puzzled, because when I asked over the phone, I could SWEAR she said Marvin's cuts were $85, but I was in such shock I just paid, left tips and walked out.
I met up with my boyfriend and the first thing he said when he saw me was, "Didn't you get your hair cut?"
And I just cried.
It sounds so stupid, but I just felt so let down. I really wasn't expecting miracles, but I was expecting something just for me. Something to sort of celebrate the fact that I was finally embracing my curls.
Instead, I was left feeling like an idiot for paying so much for so little. I am so surprised it panned out the way it did. I really don't think I'll be going back.
The truth is, I paid $10 more to have my hair cut wet, at Frederic Fekkai in Midtown and I always walked out of there feeling like a million bucks. And they NEVER treated me like a minion - like dirt.
I'm not even asking for my money back, I just wish I had stuck with what I knew.
I'm not saying others shouldn't get Deva cuts - just don't see Marvin if your hair isn't super curly or if you've ever had a relaxer.

I may post pics tomorrow - but I'll wait until I style it myself.
Thanks for reading.
2C/3A-F-iii

Pics (pw: growout):
http://public.fotki.com/Csteen85/

CG since March 2nd, 2008

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Speckla
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I'm sorry to hear it wasn't what you were expecting! You should call them up and ask for a refund or another cut because that was not professional behavior and you did not get the service that you paid for.

Speckla
oh no i'm so sorry you had an awful experience!! that is exactly why i was thinking about cancelling my devacut, but luckily mine turned out to be a good experience. I would call and complain about the cut, and any good salon should reschedule an appointment to fix it or give you at least a partial refund.

i'm sorry! (((hugs)))
2c/3a
curl blog
curl album


"Your head is like a crown on you.
It is as beautiful as Mount Carmel.
Your hair is as smooth as purple silk.
I am captured by your flowing curls."
Song of Solomon 7:5 (NIRV)

I would definitely copy and paste your post into a word document, sign it and mail it to the salon manager. It is so ridiculous that you were treated that way. My guess is that you are not the first person to feel put off by Marvin or the receptionist. When you are paying that kind of money you expect to be treated with respect. Even if they don't do anything based on your letter, I guarantee it will make you feel better to send it to them, or better yet, walk into the salon and hand it to them, and walk out, he he.
Location: Southern California, Los Angeles County

3Aer...Botticelli Curls

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oh no i'm so sorry you had an awful experience!! that is exactly why i was thinking about cancelling my devacut, but luckily mine turned out to be a good experience. I would call and complain about the cut, and any good salon should reschedule an appointment to fix it or give you at least a partial refund.

i'm sorry! (((hugs)))
Originally Posted by shellynot
Shelly,
You said you almost canceled your appt? Does Devachan have a reputation for being snooty? Did you go to the SoHo salon?

MB
Location: Southern California, Los Angeles County

3Aer...Botticelli Curls

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I'm so sorry you had an unhappy experience and result. I can completely relate to the disappointment. You wanted it to be much more special than it turned out to be, and it is frustrating to be paying a lot of money for not much effort.

On the bright side, your hair was not ruined by an unskilled hair stylist. You are free to try another stylist in the near future.

I truly don't understand those people who choose hair cutting as a career and don't put some effort into excellent communication and customer service skills.
2C top/3A&B underneath. Activate Hydrating Conditioner, Jessicurl products.
I would definitely copy and paste your post into a word document, sign it and mail it to the salon manager. It is so ridiculous that you were treated that way. My guess is that you are not the first person to feel put off by Marvin or the receptionist. When you are paying that kind of money you expect to be treated with respect. Even if they don't do anything based on your letter, I guarantee it will make you feel better to send it to them, or better yet, walk into the salon and hand it to them, and walk out, he he.
Originally Posted by marybeth
I was going to say the same thing -- except that I would also tell them that you posted it here at NC already. That may get their attention! Nobody likes bad publicity and there are a lot of people who read these boards. Your post here has undoubtedly caused anybody who was on the fence about a Deva cut to think twice now.

Marvin sounds like an a*&#@%e. And you had to tip him on top of it! Just not right.

I'm so sorry that your experience was so crummy. The silver lining: at least they didn't give you a bad haircut!
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Sympathy, empathy, regrets..........how nice of them to treat you like an object for $114+.

I was thinking I'd go there myself in June when I'm in town for a day. No chance of that now!

Thanks for the warning. So sorry it stunk.
Oh, you poor girl! What an awful experience. Marvin sounds like a total a$$. I have to say, I really, really admire the fact that you handled this experience as gracefully as you did. I would have probably been bawling before I could even get out the door.

Big hugs to you!
Definitely complain. Without you as their client, they would have no reason to exist as a salon. They should act like it.
Definitely complain. And I have to admit that Marvin would not have gotten a tip. A tip is for good service - not the bad service and lousy attitude that you got...yeah, complain directly to the manager and cc: the letter to corporate.
My son wears combat boots (and a parachute).
The older I get, the less patience I have with cleverness. Thomas Sowell.
Resolve to perform what you ought. Perform without fail what you resolve. Benjamin Franklin.
Don't go around saying the world owes you a living. The world owes you nothing. It was here first. Mark Twain.



oh no i'm so sorry you had an awful experience!! that is exactly why i was thinking about cancelling my devacut, but luckily mine turned out to be a good experience. I would call and complain about the cut, and any good salon should reschedule an appointment to fix it or give you at least a partial refund.

i'm sorry! (((hugs)))
Originally Posted by shellynot
Shelly,
You said you almost canceled your appt? Does Devachan have a reputation for being snooty? Did you go to the SoHo salon?

MB
Originally Posted by marybeth
My appointment wasn't for devachan, just for a deva-trained stylist. (i live in st. louis, MO). I almost cancelled because i doubted that it would be any different from any other disastrous cut i've gotten in the past. i actually made a thread about it, but due to overwhelming encouragement, didn't cancel...so glad i didn't too btw.

Sorry for the guano!
2c/3a
curl blog
curl album


"Your head is like a crown on you.
It is as beautiful as Mount Carmel.
Your hair is as smooth as purple silk.
I am captured by your flowing curls."
Song of Solomon 7:5 (NIRV)

Bless your heart! I feel awful for you!

I agree about mailing them a copy AND telling them you posted your bad experience here!

I don't have a clue how old you are - but it sounds to me like they treated you as a "kid" that wouldn't know better, KWIM? That irritates the snot out of me how people do that to some of the younger folks if they think they can get buy with it!
Yay, you! For spelling out why you didn't like your deva cut experience. You should def cut and paste your letter into a word document. You were so thorough and honest.

(I would say make sure you double space inbetween your paragraphs in your letter.)

Please, give us a follow up about when you send them the letter and if they respond. I agree, mentioning that you posted it here is definitely a good idea. What I love about the posts if that you can see just how many people read the threads. I think a credible salon would make amends to discourage negative publicity.

If Marvin knew anything about women and hair, he would know that you have to be more sensitive!!!
3c still searching for my HG...

If Marvin knew anything about women and hair, he would know that you have to be more sensitive!!!
Originally Posted by nina514
Honey, ain't the truth!
... For your support and encouragement.
I took your advice and forwarded my thread to the contact on the Devachan Salon website.

Harleycurl - I'm 22, but I guess I can look a little younger.
In my mind, it shouldn't matter if the $114 is coming from a 54 year old or a 12 year old. They're still getting their money.

I think I just expected more, overall. I'll post any response I may get.

Thanks again, everyone.
2C/3A-F-iii

Pics (pw: growout):
http://public.fotki.com/Csteen85/

CG since March 2nd, 2008

Currently Using:
Co-Wash: DevaCurl No Poo
Conditioner: DevaCurl One Condition or AOHR not completely rinsed out
Styling (any of the following): AG Re:coil, MOP C-Curl, La Bella Lots of Curls Gel, Angell, KCKT and/or KCCC, AG Mousse-Gel, PM Conditioning or Extra Body Sculpting Foam
... For your support and encouragement.
I took your advice and forwarded my thread to the contact on the Devachan Salon website.

Harleycurl - I'm 22, but I guess I can look a little younger.
In my mind, it shouldn't matter if the $114 is coming from a 54 year old or a 12 year old. They're still getting their money.
Originally Posted by CSteen85
Exactly! Some people tend to think a "kid - might not know better" and a 54 might. It's not right at all and if I was'ta guess that's what happened. They thought they could get away with treating you like a kid that didn't know better and get away with it! They got there money but treated you like crappy! It's just not right! I am so glad to hear that you are sending the letter and I hope they never treat anyone else that way! I'm sorry that they treated you that way!

((((hugs)))))
... For your support and encouragement.
I took your advice and forwarded my thread to the contact on the Devachan Salon website.

Harleycurl - I'm 22, but I guess I can look a little younger.
In my mind, it shouldn't matter if the $114 is coming from a 54 year old or a 12 year old. They're still getting their money.

I think I just expected more, overall. I'll post any response I may get.

Thanks again, everyone.
Originally Posted by CSteen85
Good idea forwarding the thread to them. Can't wait for a follow up. I sincerely hope they make this right.
Location: Southern California, Los Angeles County

3Aer...Botticelli Curls

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Last edited by curlinicator; 02-02-2013 at 12:57 PM.
CSteen85,

OMG. I'm soooooo sorry that happened to you. Please be sure to clue us in on their response. I don't think Marvin and the receptionist even realize the ramifications of their actions (or lack there of) or the fact that we curly girls have a board to voice our concerns/experiences. No one should ever feel that way. Especially now that you've embraced your curls.

I was thinking about going for a Deva cut at Devachan this coming July, but I'm definitely thinking twice about it. If I'm going to come all that way (from Hawaii) to get treated like that, I'll take my hair somewhere else.
Naomi
3b


Loving: DevaCurl No-Poo, OneC, Set it free and Devacare ArcAngell

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