Kinky-Curly customer service

Have any of you dealt with their customer service department? I ask because I ordered Knot Today on May 2 (the day when they said the product would be available for shipping) and have heard absolutely nothing from them about shipment. There is no "contact us" link on their site (which doesn't exactly inspire confidence) but fortunately there was an email address on my PayPal confirmation. So today I wrote them but they haven't answered.

Probably the product is still delayed but they're too embarrassed to say so. But if any of you have experienced something similar or know something that might help me deal with them or simply reach them, please let me know.
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
I had the same issue (I also ordered on the 2nd) - I ordered the curling custard. I emailed them last week and I received a response by the next day (it might have been even sooner). I was told the products that were out of stock were going to start shipping yesterday.
Central Massachusetts

One good reason to only maintain a small circle of friends is that three out of four murders are committed by people who know the victim. ~George Carlin~

In regards to Vagazzling: They just want to get into the goods without worrying about getting scratched up by fake crystals. ~spring1onu~
I also ordered the Knot Today on May 2nd and have not heard a thing. This was my first time ordering from them so I don't know their normal shipping time. I live in PA and I think they are in CA, so I am trying to be patient because of the distance. But I can't wait for it to arrive!!!!!!
Mostly 3A/Some 3B Thick/Dry/Colored/SL
Loving natural products. Some of my favorites are:
MHC Scalp Cleanser, Donna Marie Miracurl Gelly, Robert Craig Conditioner
I ordered from them last week and emailed asking the status of the products because on the website it said the knot today and curling custard were out of stock...I received an email back the next day saying the knot today would be back in stock early this week. I wrote back and asked if both would ship together and she wrote back and said yes and thanked me for my patience and understanding. I have been charged for the products but I have not gotten any email about shipping. I didn't even get an email confirming my order!
Well, at least some of you got responses to your emails. I guess that's good. And it sounds like products will go out this week (rather than last week, as their Web site says).

Yes, an order confirmation would have been nice, I agree!

Thanks, all, for your responses!
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
I am so angry at them. I ordered the curling custard on May 2 because it said that they would be shipping on May 2. Four days went by, I still hadn't received a shipment Email from UPS, so I sent them and email and they told me it would be out by the end of last week. Yesterday rolls around and still no email, so I emailed them again and they said they hope too have it out by the end of this week.,

This better be some damn good product, because this is a lot of trouble to go through.

My blogs: NewlyNatural.com [COLOR="Blue"][COLOR="SeaGreen"][B]
My fotki pw:hair
their customer service sucks and thats putting it mildly
they sometimes respond to emails and sometimes they dont, I hear shipping takes forever, I buy it locally so I dont have this problem, but even with the local stores they are always sold out and take a minute to re-stock.
Thick coarse 4b hair. Holy Grail: Kinky-Curly Curling Custard. Trying to grow it to bra strap length. Currently collar bone length.
Irritating, for sure. But I guess it's a problem for these small companies (Oyin is another example) that are more successful than they'd imagined they would be. Still, though, if this is a recurring problem, you'd think they'd figure out how to deal with it.
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
I'm having a similar problem with Oyin. I ordered the HH condish on 3/21 and never received anything other than my PayPal confirmation. Finally, after a few emails, I was told that my order was somehow lost in the interface between PayPal and Oyin and that they would bump it up to the top of the queue. That was on 4/27 and I have heard nothing since.
Shoulder-length light brown 3a/3b with more than a few rebel silvers.
Just went to the Kinky-Curly website. It's the first time I didn't see a ship by date. Do you think that means they actually have product??
3a (Corkicelli), highlighted, fine, low porosity
SE PA

HGs: Anything Sevi; Curly Kinks Satin Roots, Curlycue ReNew and Coil Jam; homemade FSG and okra gel; soap bars; UFD Curly Magic (now Hello Curly Curl Stimulater); Botanical Spirits Jellies, CJ Repair Me, Aloe Fix
Just went to the Kinky-Curly website. It's the first time I didn't see a ship by date. Do you think that means they actually have product??
Originally Posted by kathymack
Either that or they have given up predicting when they'll have it!
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
I got an email from UPS saying that they had received shipping info, so I guess they have it now.

My blogs: NewlyNatural.com [COLOR="Blue"][COLOR="SeaGreen"][B]
My fotki pw:hair
I also got an email from UPS. Hopefully that means it is on the way.
Central Massachusetts

One good reason to only maintain a small circle of friends is that three out of four murders are committed by people who know the victim. ~George Carlin~

In regards to Vagazzling: They just want to get into the goods without worrying about getting scratched up by fake crystals. ~spring1onu~
I emailed them again yesterday...here is their response.


Hi Jessica
We sincerely apologize for this delay in shipping your order. The Curling Custard and Knot Today were out of stock but are now available. We expected the products to be back in stock and ready to ship by May 2nd but unfortunately that did not happen. We have started shipping the items based on when customers placed their orders and we expect all orders to ship by Friday. Please expect an email from UPS with your tracking number by Monday. (UPS can sometimes take 48 hrs to generate and send an email after your package has been scanned for shipment)
Again we are very sorry about this and we truly appreciate your patience.
Thank you
The Kinky-Curly Hair Care Team

So I guess it should be on it's way!
Xcptnl and Jess 2319, you must be special. I have received SQUAT from these people!

This stuff better be pretty darn good to put up with this bad customer service.....
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
Jillipoo I can't believe you've gotten no response from them...I've heard from them within 24 hours the 3 times I've written.
Jillipoo I can't believe you've gotten no response from them...I've heard from them within 24 hours the 3 times I've written.
Originally Posted by Jess2316
I'm getting a complex about this!

Normally, I would wonder whether they got my order, but I did get a PayPal confirmation (that's the only way I found their email address), so I know my order went through. I think I'll try writing them again right now and see what happens.
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
Jillipoo I can't believe you've gotten no response from them...I've heard from them within 24 hours the 3 times I've written.
Originally Posted by Jess2316
I'm getting a complex about this!

Normally, I would wonder whether they got my order, but I did get a PayPal confirmation (that's the only way I found their email address), so I know my order went through. I think I'll try writing them again right now and see what happens.
Originally Posted by jillipoo
What address are you using?
Jillipoo I can't believe you've gotten no response from them...I've heard from them within 24 hours the 3 times I've written.
Originally Posted by Jess2316
I'm getting a complex about this!

Normally, I would wonder whether they got my order, but I did get a PayPal confirmation (that's the only way I found their email address), so I know my order went through. I think I'll try writing them again right now and see what happens.
Originally Posted by jillipoo
What address are you using?
Originally Posted by Jess2316
What an excellent question.

I am using this: kinky-curly@lycos.com

Do you have a different one?
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo

I'm getting a complex about this!

Normally, I would wonder whether they got my order, but I did get a PayPal confirmation (that's the only way I found their email address), so I know my order went through. I think I'll try writing them again right now and see what happens.
Originally Posted by jillipoo
What address are you using?
Originally Posted by Jess2316
What an excellent question.

I am using this: kinky-curly@lycos.com

Do you have a different one?
Originally Posted by jillipoo
try info@kinky-curly.com

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