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Old 05-07-2009, 08:01 AM   #1
 
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Exclamation Salon/supply prods aren't always fresh

This is the 2nd time this has happened to me; buying a product at a salon or supply & finding out per the co it has long since expired according to the batch code. Now I wonder how many times it happened & I didn't know!

In Dec I bought a tube of bain de terre spring bck lemon balm texture reviver. I was curious about its age since I recently saw they changed the name & it now looks clear instead of white. It remained in a tube but with different design.

I got this from Zotos:

Quote:
To achieve optimum results, with BDT Spring Back Lemon Balm, we recommend using it within 3 years from the date of manufacture. Once opened, we suggest using it within 12 -18 months.

You provided use with a batch code [FR 2] that indicated that BDT Spring Back Lemon Balm was manufactured in May 2002.
I'm not even halfway done with the tube! So now I have to throw it away because it's supposedly well past its prime!
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Old 05-07-2009, 08:12 AM   #2
 
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What about returning it? About half-way through a bottle of Theraneem Gel I had purchased through Tao of Herbs, I discovered a nasty glob of nastiness. I emailed them and the manufacturer Organix South. Tao replied back basically, "too bad, it's your problem, or the manufacturer's". Organix South replied that Tao hadn't purchased new stock from them since 2005 and sent sent me another bottle, gratis, plus 3 soap samples, one of which is now my favorite "shampoo", Theraneem Maximum Strength Neem soap with Sweet Orange and Ylang Ylang. I now purchase direct from Organix even thought their price is a little higher.
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Old 05-07-2009, 08:19 AM   #3
 
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What about returning it?
I'm considering it.
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Old 05-07-2009, 08:33 AM   #4
 
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I had this happen with a Clinique haircare item I purchased from a Dillards store. I got it in May during the free gift period to use in fall (it was a cream), and when I opened it in fall, it smelt "off." So I called Clinique, and they said they hadn't produced any new stock of that product in almost 4 years. They wanted to know where I got it. However, rather than a refund (since I didn't buy it directly from them), they were offering (A) any other haircare product still made or (B) a gift card with their website (and I can't use many of their products because of squalane being a rosacea trigger for me).

Long story short (may be too late for that though), I went back to Dillards. The SA could only give me a gift card because it was more than 30 days after the purchase. I ended up in Customer Service, and FINALLY, a person who had just gotten off work and overheard the situation said "just give her the cash back and we'll figure out how to make it work in the computer later without making her wait any longer." This was 45 minutes after I'd approached the SA.

Annoying? Definitely.

Worth it, with money in my pocket? Yes.

You know how salon brands say that the only way to avoid old products is to deal with a salon rather than a Walmart/Target/grocery/drug store? This could be their undoing--salons that aren't moving the stock and are still selling them after their prime.
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Old 05-07-2009, 09:18 AM   #5
 
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You know how salon brands say that the only way to avoid old products is to deal with a salon rather than a Walmart/Target/grocery/drug store? This could be their undoing--salons that aren't moving the stock and are still selling them after their prime.
Exactly! It makes you wonder who you can actually trust.
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Old 05-07-2009, 09:53 AM   #6
 
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So how can we know if it's good or not?

I remember having a similar experience with clinique makeup...yes, bought at Dillard's. I went to a mall that doesn't get as much traffic/business as another mall I go to (which gets a lot of business), so that Dillard's product turn over rate was slow. Now, I just make sure I go to a busy mall's Dillards.
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Old 05-07-2009, 10:46 AM   #7
 
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That happens a lot and we just aren't aware of it. They don't want to waste money and throw out product, but they also don't move inventory quickly enough. Not good for consumers.


I would return it for a new tube. If you can't, maybe it's still not bad. Does it look or smell off? It may be ok to use. I would get new if possible though, but I wouldn't throw it out.


What do you do with the bain de terre spring back lemon balm texture reviver? I have an old tube laying around, it's white. I never know what to do with it. Is it a leave-in, a curl cream....? I'd love to know how to use it.
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Old 05-07-2009, 03:41 PM   #8
 
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They don't want to waste money and throw out product, but they also don't move inventory quickly enough.

I would return it for a new tube. If you can't, maybe it's still not bad. Does it look or smell off? It may be ok to use. I would get new if possible though, but I wouldn't throw it out.

Is it a leave-in, a curl cream....? I'd love to know how to use it.
1- She admitted to not being able to move this brand quick enough, so she cleared it out.

2- She could get a new tube in but she'd only give me a couple dollars off towards something else, or a couple in refund.

Since it's a small salon with nothing I really have interest in, I decided to use it up since it didn't smell like road kill or sour milk.

3- It's more like a thin cream versus a gel, or maybe a mix, with light hold. It's moisturizing, so you don't need much. At first you'll think it's going to dry crunchy, but it doesn't. I don't double up on products unless it's a known drying gel, then I use a leave-in conditioner first. So with this, I go it alone. Maybe others would follow up with a gel that has hold.
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