brivon a scam?

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Saw this ad on yahoo for Brivon (can't post link as newb, you can google). Very little online about it, except for their own website.

Anyone heard anything about it?

I regretfully had my hair cut a few weeks back (more so with what the "stylist" did with it than the actual cutting ) now I want it to grow out as fast as possible.

Tried hairfinity in the past which did nothing despite the expense.
I'm now on max strength biotin and Fast sulphate free shampoo/conditioner, which I think has a slight effect on growth rate.

Last edited by exim; 10-02-2014 at 04:32 PM.
Hey! Just ordered a free trial! First day using it. It dries in within about a half hour so have to remember that before work! Well we will see how it goes!!
See T&C's


" With Brivon's 14-Day Trial Program, you will receive one full jar and you will initially be charged only a small shipping and handling fee. Your 14-day Introductory Trial Offer begins 14 days from your order date. If you are enjoying the product and loving the results 14 days from the date you place your order(order date), do nothing. Only then will your credit card be automatically charged 1 easy payment for the 1 trial jar at just 94.99."
I don't know whether the product works or not as I haven't even had the chance to use it. I ordered my bottle on the 29th Sept with the 14 day money back deal and I received it today - 16th October. By this time I had already been charged the 95 for the little bottle. I called them today and they said they would let me keep the bottle and refund me half the money. I am fuming as I haven't even tried the product yet and its going to cost me 48.
Don't take the chance - it probably doesn't work anyway and I've just lost a lot of money.
I ordered mine 29th Sept and have yet to receive anything but yesterday money went out of my account. I have informed my bank it is fraudulent activity and will hopefully get a full refund in due course. Should have gone with my gut instinct that something wasn't right. Lesson learnt.

16:30pm
Returned from work today to find my product on my doorstep - 18 days after first ordering. Items were not dispatched until 7th October a full 8 days after ordering.

Rang customer services - what a joke!! Told them that I had only just received my order therefore I was unable to return it and cancel within the 14 days and I wished to do this now. They REFUSE to allow me to return it because it's outside the 14 days and do not offer refunds.

I also pointed out that it was advertised as a 'free trial' and that a free trial means the item is free and then you order more if you wish. No where in the advert I responded to did it say '14 day free trial'. I repeated myself several times that as the product did not arrive they could not expect me to return it within their timeframe - they claim the order went out on 30th September. They also said any delays in shipment is not their responsibility. As a 'gesture' they said they would refund me 35% - told them it was not good enough.

I have informed my bank of this further information and an investigation is under way. I am concerned as it will all come down to the wording of their T&C's as to whether I can get a refund or not. I do not see how, if the order did not arrive until well after the cut off date for returns, they can be allowed to refuse the return or a refund. My question is this - do they deliberately delay dispatch so this will happen?

My advice: do NOT order from this company.

Last edited by Jewellgirl; 10-17-2014 at 09:44 AM. Reason: More information available
When I rang them I demanded to speak to a manager - they said someone would call me back - that was two days ago.
I have since contacted the citizens advice bureau and trading standards and watchdog - can I please ask anyone else this has happened to, to do the same - this fraudulent company needs to be closed down.
When I spoke to my bank they also said that this was not the first time they had received a call about this.
I don't think I will get my money back though as the bank won't give it me.

Last edited by nahla8; 10-19-2014 at 04:13 AM.
My bank said the same, they are investigating but say it's down to the T&C's as to whether they can get my money back. I emailed them and got an automatic reply but doubt I'll hear more. I was also planning on contacting Trading Standards and will, as you suggest contact Watchdog. I also got stung by their other product 'Vitahar'.

Ensure your bank blocks them from taking any more money or even better get your card cancelled and replaced because apparently if they change their name, even just a little bit, they will be able to take money as they have your card details.

Absolutely dispicable that these companies can get away with trading like this.
this has just happened to my sister and she received the product 18 days after ordering it

according to the CONSUMER CONTRACTS REGULATION which was introduced 13/06/14 when ordering online you have up to 7 days from the day the goods are received in order to cancel the order, and the product does not have to be returned to them by then but you need to notify by then

so legally it seems they must allow a refund if you cancel within 7 days of receiving it, unless i've missed something ??
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according to the CONSUMER CONTRACTS REGULATION which was introduced 13/06/14 when ordering online you have up to 7 days from the day the goods are received in order to cancel the order, and the product does not have to be returned to them by then but you need to notify by then
Originally Posted by amikotecha
Where can I find this information - I googled it but can't find it.

I'm going to call the company again on monday, but I doubt I'll get throughout to anyone of importance. I will however, let the person who I do talk to know that I have contacted numerous people and that they seem to be breaking the law. The only worry I have it that it also seems they are off shore - and I'm not sure if anything can be done about that.

I have now also filed a complaint with the police.
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Just a little point don't tell companies like that you "think" they are breaking the law tell them they are breaking the law.

They also don't have an address on their website which indicates they aren't based in the EU.
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Last edited by Blueblood; 10-20-2014 at 12:29 AM.
On checking my bank account this evening I have today received a full refund!

After reading the info above regarding the Consumer Regulations I googled and found some dated December 2013 which stated customers have 14 days to cancel following receipt of goods. I screen shot them and emailed them stating that their T&Cs were in breach of these regulations and that I would take whatever action necessary to get my refund. I received an email asking for address confirmation so replied again stating dates etc and the fact that the advert I responded to was for a 'month trial completely free'. Haven't had a response but the money is back in my account.

The advert turned up on Yahoo again today and it is definitely for a month free trial. I contacted Yahoo to inform them that the company is trading illegally and that they should run an article warning people.

Don't give up on getting your full refunds - email constantly, let them know you won't let them get away with it.
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Following an email received this morning it is clear that my refund has come via my bank rather than the company.

They ignore the fact that I ordered through an ad stating 'month completely free' and continue as if it was a 14 day trial.

They refuse to acknowledge that my order arrived well outside the 14 day trial period therefore I was unable to adhere to their T&Cs and lay the blame clearly at my feet.

I have responded yet again and made my feelings even clearer about their shoddy business ethics and false advertising but I doubt I will get anywhere near to them accepting they are at fault.

Due to the use of 'z' rather than 's' in their spelling of apologise I can only assume they are a U.S. company and wonder where do we stand with people like Trading Standards when it is not a EU company.

I really hope that there aren't too many more of their victims.
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If there is a consumer program in your country that looks at issues like this email them and tell your story. In the UK we have things like Watchdog and Rip off Britain on TV plus newspapers that publish stories like this.

Most people are too ashamed to admit they got scammed, but the more people who do this will help inform others things like this are clearly scams when they appear.

On my case I knew they were dodgy due to the lack of address, postage time before payment was due and the cost.
Please please whatever you do, DO NOT ORDER BRIVON. I ordered it at the beginning of October and ended up waiting 3 weeks for delivery. You basically have 14 days to use the product obligation free. If your not satisfied you have to send it back, if you don't send it back after a month(not sure myself of time frame but read online that is was a month) you will get charged 94 for the bottle. I phoned them to issue the refund. I spent 20 minutes on the phone to somebody(before completely losing my temper) as rather than issuing the refund he basically refused and instead tried to convince me to try it and that it wasn't 94 like Ive read, today it's on offer for 50% off. After 20 minutes of what eventually turned into me screaming at him, he finally allowed me the return details. Asside from the fact one bottle costs that much, the service is shocking and I'm guessing your experience will be just as bad as everybody else's. By the way, did I mention they don't warn you of the charges after a month? I ended up having to cancel my card to block them. Hope I've helped!!
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Following an email received this morning it is clear that my refund has come via my bank rather than the company
Originally Posted by Jewellgirl
How did you manage to get it back from your bank. I have had no luck getting my money back yet and I keep getting emails from Brivon saying 'thank you for your email, we will be in touch shortly'.
I'm beginning to get very stressed about all this
Can I ask everyone who has fell victim to this scam to report it to Action Fraud actionfraud.police.uk as they will be able to take action against the company if they have sufficient evidence from a number of people. I have done this and have a crime reference number
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I went to my bank and reported it as fraudulent activity, they took all the details and opened an investigation. I did realise this morning though that they mentioned they might give a 'temporary credit' so now I'm not sure if this is in fact a definite refund and I will have to ring them to find out. I was also expecting paperwork to sign and have not received that yet. Your bank should investigate it if you report it as an unauthorised payment but there is no guarantee of getting your money back.

I had yet another email this morning from Brivon stating that I could keep the product and they would issue a refund up to 50% - I have again told them I will not except less than a full refund because I ordered through an ad that said the first bottle was completely free just pay for postage therefore I should not have been charged. I also said that even if it had been on a 14 day trial the fact that the order did not arrive in time for me to return it and cancel within 14 days they should honour a refund.

I am expecting a response in the morning. I will send as many emails as needed and I will be looking to take it further when I can get all my evidence together.
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I received an email from yahoo as I complained to them and they sent me this link to complain about adverts - the only problem is, you have to do it via the ad, and now I can't find it. If anyone does find it please use this to complain:https://help.yahoo.com/kb/index?page...f3EIH0dahKRaY=
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just found another ad - clearly by the same people
Makes me sick that people are so dishonest on this planet. KeraFiber Hair Building Fibers (12g) (UK)
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