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Old 01-22-2007, 07:39 AM   #1
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Default iPod Diagnostic Mode

I woke up this morning, and went to turn on my iPod when I noticed it was in something called "diagnostic mode". It went there by itself (unless I pressed a series of buttons without noticing), and I can't figure out how to get out. Nothing is wrong with it (it passed all of the diagnostic tests)

There is one option called "reset" at the bottom of the menu, and I wondered if that might be the only way to get out, but I don't want to restore it to the factory settings.

I found one search result that looked like it'd help me, but it didn't.
Like I've said before, I suck at google, and can't think of any other ways to phrase my question, for searching purposes.

Sarah
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Old 01-22-2007, 07:45 AM   #2
 
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Sarah did you try restarting your iPod? Also, I don't think the reset will delete your songs/files, but you do you have them backed up somewhere?

Is there an Apple store where you live?
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Old 01-22-2007, 07:56 AM   #3
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Well, the only way that I can think of to restart my iPod is by holding in the "play/pause" button, which doesn't seem to be working. It'll look like it's going to turn off, but then it just stays on the screen.
I do have my songs on another computer, it'll just be a pain if it does delete them all.

I don't think we have any apple stores around here... I guess I can try to reset it, as there isn't that much stuff to re-load (it's only a 1GB nano) if it does get lost. Still, it's kind of annoying either way. :P

Sarah
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Old 01-22-2007, 07:59 AM   #4
 
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Quote:
Originally Posted by iris427
Sarah did you try restarting your iPod? Also, I don't think the reset will delete your songs/files, but you do you have them backed up somewhere?

Is there an Apple store where you live?
I've had to reset my ipod a few times, and it didn't delete my songs. Even if it did, they'd still be on itunes and would update when I plugged the ipod into the computer.

You can also call Apple for help. Their number should be on their site.
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Old 01-22-2007, 08:03 AM   #5
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Okay, just "reset" it. That's one of the worst names they could possibly choose for that option. Are they trying to confuse me? :P

Thanks for your help,
Sarah
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Old 01-22-2007, 08:15 AM   #6
 
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Quote:
Originally Posted by SarahCurlyGirl
Okay, just "reset" it. That's one of the worst names they could possibly choose for that option. Are they trying to confuse me? :P

Thanks for your help,
Sarah
Agreed. Reboot sounds like a safer option.
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Old 01-22-2007, 08:46 AM   #7
 
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Have you tried doing this:

http://www.apple.com/support/ipod/five_rs/
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Old 01-22-2007, 12:28 PM   #8
 
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It's just a matter of getting out of that mode. Diagnostic mode is what the Apple techs use to scan the iPod for problems when it's taken in to be serviced.

Exiting Diagnostic Mode


The Apple discussion boards are a really good place to look before venturing out to the Apple Store. That way, you'll know if it's a common problem that is easily fixed yourself.
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