I stopped into Carter's to buy some cute clothes for my goddaughter today and even though they had a fantastic Memorial Day sale going on (like everything is 50-70% off and BOGO), I was the only person in the shop. Anyway, once I finally decided on my purchases I approached the check out counter.
The girl was around the same age as I am (early 20s) and was on her cell phone. When we made eye contact, she didn't put the phone down, she just moved the mic away from her mouth and said, "I'm going away next weekend and I'm on hold with the booking agent."
I said OK, and we both just stood there staring at each other. Then she started talking to whoever, and after a minute or two they put her on hold again.
She put the phone on speaker and finally put the damn thing down, didn't apologize for making me wait on her, and then she began telling me about all the problems she has been having planning her weekend. By this time, she finally started the transaction, but was clearly one of those people who can't talk and work at the same time.
After she began throwing around cuss words (yes, she most definitely dropped the F word more than once), I started giving her one word responses, oohs and awws, because I didn't have all day to be chit-chatting about her BS. It wasn't until I started making faces that it finally dawned on her that I wasn't into the conversation, and she threw 5 coupons in my bag and offered me someone else's points voucher that they had left behind on accident.
When I left, I just felt like wtf. I'm still deciding on whether I will report her or not.
Anyone have any recent horrible shopping experiences to share?
I loved shopping at Carter's when my daughter was a baby. So much stuff and such good deals. On topic, I would report that woman. She works at Carter's, not Hot Topic (not that her behavior would be acceptable to me at HT either). But that was horrendous customer service and using the F bomb would not fly with me at all. I would definitely report her. Sorry that her job is interfering with your trip planning but such is the life of a working person.
I cannot remember the last time I had really bad customer service. If I have lately, it was in the grocery store (military commissary) and stemmed from a language barrier but nothing like what you are describing.
The lady who rang me up at Wal-Mart today wore purple latex gloves, and claimed to be unable to gauge when a bag is "heavy" or not. She also told me I'd probably be returning the electric window fan I was buying, because in her opinion, "it did nothing."
Afterward, I repacked my stuff at an empty checkout lane (with access to more bags). The fan worked really well when I got it home.
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Last edited by claudine19; 05-26-2012 at 09:03 PM.
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I would definitely report her. That's not just run of the mill bad customer service but completely out of line and unprofessional. She needed to wait for her break to make a personal call. And just because you are around the same age doesn't make you "friends". She should know better.
Eh, I wouldn't report her. She will learn soon enough if she keeps interacting with the customers that way. She might be someone who really needs that minimum wage job. Unless someone is absolutely hostile to me, I just let things go.
I was born to be a pessimist. My blood type is B Negative.
A few weeks ago I got into the checkout line at Wally World, behind a woman with a buggy full, with just a few items in my basket. The cashier was cussing under her breath the whole time she was ringing up this woman, and continuously stopping to look around. She finished up, I put my basket down, and a man stepped in line behind me and put down 3 items. She looked at him and said, "No! No effing way! You pick up your **** and move to another line!" He was mortified. She then turned around and started screaming for her manager and cussed him out because she was running 20 minutes late for a party. He just stood there mumbling that he was sorry. This is a typical behavior in my Walmart because most the employees are immature and late for something. Brains, class, tact... customer service training.
I do know one employee at a local convenience store who is great with customer service, but doesn't take any crap. She is hysterical. I walked in yesterday to find a large sign sitting on the counter that read, "DO NOT hand me money out of your shoes and underwear!! That's just nasty, people!" I almost fell in the floor laughing.
As for customers using cell phones while checking out, it's not uncommon. I had a customer yell at me when I told her her total. She said, 'Excuse me, can't you see I'm having a conversation?!'
I wanted to say, 'B****, pay your bill and then talk all you like.' She wasn't having a life or death conversation.
Cashiers wearing gloves isn't unusual. Bags are very irritating with repeated contact.
Places with low pay and no/minimal benefits do tend to have employees who can be less than professional all too often. If these places were serious about having good staff, they'd treat their staff like respectable assets, and not chattel.
I think friendliness is great, but a basic level of seller to customer neutrality doesn't seem like too much to ask for.
Exactly. Theres a cashier @ our walmart that I avoid at all costs. She's overly friendly. Constantly laughing, makes comments about and/or tries to play with everyone's kids, speaks in a fake British accent to random customers, comments on everything I buy...yeah, I dont go thru her line even if its empty.
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It's a pain to have to do that, but I do as well. (re: avoid certain cashiers)
People who talk on the phone during a transaction --- unless it's life or death ---- are rude, plain and simple. Shops or offices that ask people not to use their cellphones inside always make me happy.
As for the gloves, sure -- she's entitled to protect her hands. The choice of purple struck me as a bit odd, and added to her general weirdness.
I'd like to be able to afford to shop only at stores where I knew the staff was well compensated. Unfortunately, I can't. Also, I've had some doozies at Trader Joe's, where I'm guessing you're making the comparison between employee conditions. And I once had a seller-on-the-telephone situation at Nordstrom (though not as foul mouthed as Midgi's). So......ime, better paid staff doesn't always guarantee a good experience.
Dogs and nature abhor a vacuum.