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Old 06-01-2012, 05:41 PM   #1
 
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Default Do any hair salons still use manual books for appts.?

Just curious.

(My salon stood up all their clients today because of a loss of power. Wondering if they had a manual appt. book they could have used with a cell phone to call us in advance.)
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Old 06-01-2012, 06:27 PM   #2
 
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Mine does. Actually, my stylist keeps her own book. She texts me a reminder the day before my appointment, and if I need to make a change, I text her. I think her system works just fine.
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Old 06-01-2012, 06:28 PM   #3
 
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I do not think mine does. It's all computerized.
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Old 06-01-2012, 06:29 PM   #4
 
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I'm pretty curious.
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Old 06-01-2012, 06:39 PM   #5
 
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I use to work the front desk of salon several years ago. It was computerized.
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Old 06-01-2012, 06:42 PM   #6
 
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Mine's computerized, but I see plenty with books.

I do know that the manager at least is able to access his with his phone (I'm pretty sure he can, anyway).
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Old 06-01-2012, 08:51 PM   #7
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My old one (up until 8 months ago) used a book
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Old 06-02-2012, 01:46 AM   #8
 
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Mine still uses books and it's a full service place with hair, nails, and waxing/facials. I'm surprised since everything else is state-of-the-art.


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Old 06-02-2012, 04:46 AM   #9
 
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The one I've been to recently does it on a computer, but it's also all online, so I imagine that even if power was out in the salon, someone could access it from another location and contact the clients to reschedule.


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Old 06-02-2012, 05:33 AM   #10
 
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My previous salon used a book. My new salon does it all on computer.
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Old 06-02-2012, 07:40 AM   #11
 
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See, here's a situation where I'm probably better off not knowing if they were lazy, yet the thought that they may have left everyone in the lurch without warning really irks me.
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Old 06-02-2012, 08:05 AM   #12
 
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I agree - and for me it goes even further. Whether or not the salon had access to their computer from another location, (which you may never know) I think the customers should be offered some type of compensation, for example, charge only 1/2 for the service the next time you book or offer a free manicure/pedicure. The customers were seriously inconvenienced.

Slightly OT, I was in Bloomingdales yesterday and a light bulb fell out near me. I was never in any danger, but the staff apologized and treated me to the dessert of my choice and coffee. That's customer service!

Please let us know if you are compensated in any way.
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Old 06-02-2012, 08:36 AM   #13
 
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Here's the update:

The onus was definitely on us to reschedule. When I called, the only acknowledgement made was "It's one of those things." No apology, no regret for our inconvenience.

Not only that, but the stylist/owner I see is due to leave for vacation this weekend. He would not adjust his schedule to accommodate any of us literally left out in the rain yesterday.

When I remarked, somewhat in disbelief, "So we're screwed until he gets back?" the receptionist said, "Well.....I'm sorry to say it, but, yeah. You are."

So......bearing in mind that this guy gives great haircuts (though he's truly a bossy PIA), given what I've described, would you go back? And if I don't go back, do I owe him the courtesy of a cancellation, or should I just not show, and if they call, say, "Hey --- it was one of those things."

(I know the last line is petty. I'm pretty ticked off at the moment.)
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Old 06-02-2012, 08:59 AM   #14
 
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I wouldn't go back. My stylist still uses a book for all her appointments, but the couple of times she had to cancel on me she called me on my cell phone and texted me to let me know. And she was deeply apologetic and called me again afterwards to make sure I got rescheduled. And then she did everything she could to accommodate me and fit me in.
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Old 06-02-2012, 09:13 AM   #15
 
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At this point, I would be stunned by and grateful for that kind of service.^
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Old 06-02-2012, 11:14 AM   #16
 
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I would take this opportunity to find another stylist, if possible. Then I would cancel the other appointment, because that is the right thing to do. But, they will ask when you want to reschedule, I'm sure, then I'd say I made an appointment elsewhere.
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Old 06-02-2012, 01:12 PM   #17
 
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Our hair is our hair - so I can totally understand if you don't want to give up your stylist, since you say he's great, but you might want to cancel this time and try someone else - maybe find someone better. But be sure to tell the salon you're cancelling this one time so that if you aren't happy with the new stylist you can return without hesitation.

On the other hand, if you're sufficiently ticked off that you are determined to find another stylist, so you're sure you are not returning to this salon, I'm such a ***** I would be certain to make an appointment and not show - just to screw them in return for their outrageous lack of simple courtesy and treating you as if you don't matter at all. Furthermore, I would post a review of this salon on nc.com and name them. This lack of customer service is completely unacceptable.
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Old 06-02-2012, 01:17 PM   #18
 
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I've been reading about a lot of other salons in the area. What I'm learning is that customer service in these places really needs to improve. Also, there's a very wide variety of prices, and you don't necessarily get what you pay for.

And it's not just here: I can't remember which member in D.C. just had a terrible experience at Fiddleheads, where she described the owner having to force her stylist to fix the mess she made on the member's hair.

I will be actively seeking a new stylist........but until I run into someone with a great wavy haircut, I feel stuck. It's very frustrating.
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Old 06-02-2012, 01:19 PM   #19
 
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Quote:
Originally Posted by curlypearl View Post
Our hair is our hair - so I can totally understand if you don't want to give up your stylist, since you say he's great, but you might want to cancel this time and try someone else - maybe find someone better. But be sure to tell the salon you're cancelling this one time so that if you aren't happy with the new stylist you can return without hesitation.

On the other hand, if you're sufficiently ticked off that you are determined to find another stylist, so you're sure you are not returning to this salon, I'm such a ***** I would be certain to make an appointment and not show - just to screw them in return for their outrageous lack of simple courtesy and treating you as if you don't matter at all. Furthermore, I would post a review of this salon on nc.com and name them. This lack of customer service is completely unacceptable.
Oh, cp! I'm so pleased to hear you sound like this!Good for you for having high standards.
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Old 06-02-2012, 01:30 PM   #20
 
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Quote:
Originally Posted by claudine19 View Post
Quote:
Originally Posted by curlypearl View Post
Our hair is our hair - so I can totally understand if you don't want to give up your stylist, since you say he's great, but you might want to cancel this time and try someone else - maybe find someone better. But be sure to tell the salon you're cancelling this one time so that if you aren't happy with the new stylist you can return without hesitation.

On the other hand, if you're sufficiently ticked off that you are determined to find another stylist, so you're sure you are not returning to this salon, I'm such a ***** I would be certain to make an appointment and not show - just to screw them in return for their outrageous lack of simple courtesy and treating you as if you don't matter at all. Furthermore, I would post a review of this salon on nc.com and name them. This lack of customer service is completely unacceptable.
Oh, cp! I'm so pleased to hear you sound like this!Good for you for having high standards.
Just make sure they do not charge you for cancelling!!! Or cancel within their time standards.
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