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Old 03-08-2014, 08:36 PM   #1
 
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Default Job dilemma ~ what would you do? UPDATE: I quit

The job I wrote about previously has been more intense and stressful than I could have ever imagined. From poorly structured, inadequate training to a regional staffing shortage to disgruntled employees/unfriendly customers/miserable work environment to a complete and utter lack of security. I have had it.

In the past two days there have been 2 robberies at 2 local area stores. I don't know any of the details of the robberies yet because corporate tries to keep all robberies under wraps. Coincidence? I think not. Many of our stores have security glass ~ mine does not, nor do the two that were robbed yesterday and today. We are sitting ducks and often must work alone in the store with thousands of dollars. I worked alone last Saturday and will be working alone next Saturday and probably many more to come. I am absolutely terrified. We have no security guard, no security glass, no nothing. The robbers usually come in and actually initiate the loan process, then draw a weapon and make their demands. There are no barriers, doors or gates separating our lobby from our area behind the counter - it's wide open. Anyone can literally walk into the building and walk right behind the counter to where we are and where the safe and cash drawers are. The safe is on a 10-min delay and is kept closed during the day, and a So Cal employee was murdered last year (I believe) when she told the robbers that she didn't have more cash available at that moment than what was in her drawer - they thought she was lying and shot and killed her. Two years ago the store in which I'm now working was robbed twice in one week, the employee pushed to the floor with a shotgun in her back. The company tried to call it an inside job and fired her. She sued and recently settled out of court with them. Still...no further security measures were taken after the store was robbed twice in one week.

One employee who was working alone had her life threatened by one customer a couple of weeks ago. The customer furiously waved his paperwork in her face (no security glass) and gave her a facial paper cut before repeatedly threatening her life, stating he would wait outside for her to get off work. He sat outside the store in his car until police arrived and arrested him. She did not know if they held him or if he would be released and waiting for her when she left work that night. Luckily he wasn't, but how was she to know?

I have a family...I can't bring myself to go back to work there until they strengthen security measures. But, I desperately need the job. I'm afraid they'll call my bluff, though they can't afford to lose anymore employees. They are stretched so thin right now, most stores have a lone employee working them every day.

My blood pressure measured 153/113 the other day, I've been so stressed out since beginning this job. I've never suffered from high blood pressure.

What would you do?

Last edited by CurlXTCee; 03-10-2014 at 04:27 PM.
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Old 03-09-2014, 11:00 AM   #2
 
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I'd leave. No job is worth putting your life at risk for as far as I'm concerned. The company should be ashamed of itself for putting workers in such a vulnerable position, how can they not increase security in the face of so many incidents? I know it's easier said than done when you need the money, but it's just not worth it imho.
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Old 03-09-2014, 11:07 AM   #3
 
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I know traffic here is slower these days, but no one has any input?

I was up most of the night pondering my and my family's decision that I should refuse to work unless they beef up security. I have not made it official yet, but I have to make a final decision one way or another today and notify my manager because I am scheduled to be in at 9:30 tomorrow morning. I'm hesitant also because this means my manager, who is stressed nearly beyond the edges of her sanity, will be affected by my decision. She has been running the store alone for over 6 months, working 10-12 hr days, sometimes 6 days/week, and she was finally getting me trained to a point where she could have a more humane work schedule herself. Ultimately, I would like her to take a stand with me because I feel that if we present a united front it will strengthen our position exponentially and even more so if she can convince our other stores' employees to stand with us.

The robbers are never apprehended because of the gag order on media coverage, and I'm sure the word spreads among thieves. The dozen cameras we have on-site are useless if the images of the robbers are never circulated in the media.

Though our customers come from nearly all walks of life, the demographic that makes up the bulk of our customers is one which contains many people who behave badly on a regular basis. Last week while my manager was working alone from 9:30 to 6:30 and had to close the store for her hour lunch break, a customer arrived a half-hour into her break to find the door locked. When my manager returned to the store 10 mins before her break was up, the customer motioned to her to let her in because she'd been waiting for 30 mins. My manager told her she had 10 mins remaining on her break, and the lady went berserk. She was a tall, muscular woman - my manager, while very feisty, is a petite young woman. We have two locks on the door - one is a keyed lock, and the other is a lock that we operate by a switch that allows us to let customers in at our discretion during business hours - but it's a very weak lock. This woman became enraged and began yanking back and forth on the door with such force that she pulled it open in spite of the lock and ripped the glass and metal door nearly completely off its hinges. My manager told me that this woman always behaves aggressively regardless of the situation though she is a regular customer and knows my manager well. I can only imagine how she would have treated me, a stranger.

That lock is left on at all times during store hours, and we deactivate it manually each time a customer approaches the door. So, yesterday, an older woman approached the door and pulled the handle, finding it locked. Before I could reach the "unlock" button to let her in, she pulled again a little harder, and the door swung open. How's that for security? We have customers who are denied loans by the system but become enraged with US. They know we are alone in the store. I am just not comfortable working in this environment.
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Old 03-09-2014, 11:09 AM   #4
 
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Originally Posted by Starmie View Post
I'd leave. No job is worth putting your life at risk for as far as I'm concerned. The company should be ashamed of itself for putting workers in such a vulnerable position, how can they not increase security in the face of so many incidents? I know it's easier said than done when you need the money, but it's just not worth it imho.
Lol, thanks, Starmie! I didn't see your post before posting again. This is a huge, multinational company, too. It's not like some small-time outfit, nor do they franchise. They have thousands of locations worldwide. Their resources are endless. They are the quintessential greedy, apathetic big business.
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Old 03-09-2014, 11:43 AM   #5
 
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I wouldn't worry about how they can't afford to lose more employees and blah blah. I'd leave. What's worse... being out of a job for a small amount of time, or having your life threatened or potentially worse? If they can't afford to lose more employees, they should really do something about their security measures. Sounds like a completely irresponsible company, and not one that I would want to work for. Also, no job is worth your health deteriorating... I've been there done that and look back and kick myself.
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Old 03-09-2014, 11:49 AM   #6
 
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Call the local news, anonymously & tell them to do an expose...make it seem urgent. Then you'll get your security guard.

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Old 03-09-2014, 11:54 AM   #7
 
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I agree wholeheartedly, sixelamy, and I'm not so much concerned that they can't afford to lose any more employees in this region, I'm just hoping that this reality will motivate them to take immediate action.

Unfortunately, I was actually out of work for quite some time, so I'm concerned that I may have difficulty finding work again, and this time, I don't have the resources to hold out for so long.

Thanks for your input!
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Old 03-09-2014, 11:55 AM   #8
 
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Call the local news, anonymously & tell them to do an expose...make it seem urgent. Then you'll get your security guard.

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Great idea - my husband I and talked about doing that very thing last night. Thank you
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Old 03-09-2014, 01:42 PM   #9
 
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Yeah I second spiderlashes' suggestion.

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Old 03-09-2014, 03:45 PM   #10
 
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So I've crafted an email to our two district managers (the entire company is closed on Sundays.) Earlier this morning I texted my store manager hoping to talk to her before I sent it off. She has chosen (I assume) not to respond to me, meaning she has probably chosen not to stand with me. I'm giving it another 20 minutes before I send off the email. My stomach is in knots because I know I'm most likely giving up my first stable income in a long time without a way to replace it.
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Old 03-09-2014, 04:02 PM   #11
 
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If she normally doesn't work on Sundays, then she may not have checked her work email, especially considering how ****ty the company you work for.

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Old 03-09-2014, 04:52 PM   #12
 
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If she normally doesn't work on Sundays, then she may not have checked her work email, especially considering how ****ty the company you work for.

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I texted my store manager on her personal number. In fact, we had a conversation yesterday about texting, so I know she gets them. I emailed the district managers because they always check their emails day and night - one is always "on call."
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Old 03-09-2014, 04:56 PM   #13
 
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Well, if they don't like what you have to say, make them fire you... then you can collect unemployment and not have to worry so much.
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Old 03-09-2014, 05:13 PM   #14
 
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Well, if they don't like what you have to say, make them fire you... then you can collect unemployment and not have to worry so much.
I haven't been employed long enough to collect unemployment (only part-time since mid-January) and in my state employers can try to deny unemployment to a fired employee. Thanks anyway, though!
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Old 03-09-2014, 05:20 PM   #15
 
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Well, if they don't like what you have to say, make them fire you... then you can collect unemployment and not have to worry so much.
Some states won't allow fired employees to collect unemployment unless they can prove they were unjustly fired or the company doesn't submit proof as to why the person was justly fired.

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Old 03-09-2014, 05:25 PM   #16
 
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If she normally doesn't work on Sundays, then she may not have checked her work email, especially considering how ****ty the company you work for.

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I texted my store manager on her personal number. In fact, we had a conversation yesterday about texting, so I know she gets them. I emailed the district managers because they always check their emails day and night - one is always "on call."
I meant your boss. Texts on a personal phone doesn't require her to have to reply or she could legitimately be busy and not be by her phone. I would have waited to speak to her in person, but what's done is done. Let us know what happens. I do think leaving this job, though, would be in your best interests.

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Old 03-09-2014, 05:42 PM   #17
 
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CurlXTCee either:
1. Be willing to go public by reporting your concerns anonymously, or,
2. Leave the job asap

I've been a permanent employee where a company decided to ignore and then sweep it under the carpet any concerns that employees had about healthy and safety. This was about stopping workers being injured and killed in areas that were to the company trivial to sort out. They also had an issue with financial irregularities and what they promised clients.

I was stupid enough to stay and be injured by them. This company tried to gag me and other employees whether we sued them or not. If we sued them and they realised they were going to loose the court case they settled with gagging clauses.

They went through 3 legal companies in two years and could not work out why they were losing even when the employee had no lawyer and wasn't a protected group.

In my case I knew what they were up to so told every single person I met about their racism, sexism and disability discrimination before I settled. I should add they either caused new disabilities or increased the effects of people's existing disabilities.

I am therefore only gagged from telling new people.

However the media in the UK are not allowed to report on cases are going through the court process so even though I told them they weren't allowed to report it.

They then ended up being sued by a few large clients including governments due to what they claim to be able to meet not matching the commitments they made to clients.
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Old 03-09-2014, 06:58 PM   #18
 
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If she normally doesn't work on Sundays, then she may not have checked her work email, especially considering how ****ty the company you work for.

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I texted my store manager on her personal number. In fact, we had a conversation yesterday about texting, so I know she gets them. I emailed the district managers because they always check their emails day and night - one is always "on call."
I meant your boss. Texts on a personal phone doesn't require her to have to reply or she could legitimately be busy and not be by her phone. I would have waited to speak to her in person, but what's done is done. Let us know what happens. I do think leaving this job, though, would be in your best interests.

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Oh, I know she's not required to respond to texts. The discussion we had yesterday regarding texts was just about that type of thing. We both understand that any texts we send each other are personal in nature and confidential, even if the subject is work. I was reaching out to her on a personal level today in an attempt to let her know how I was feeling and what I was planning to do and to ask her if she would like to join me, also so that she wouldn't be blindsided tomorrow if I end up quitting. We have a really good rapport, and though I know she won't be happy about losing another employee, I already know she understands. We've discussed extensively our feelings about our jobs. She's in much the same place I am but for much longer than me because they've been taking her for granted for nearly a year. I was merely offering her an opportunity to potentially affect a significant change.

She's busy, but she also, like most of us, lives life with her phone in one hand at all times.
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Old 03-09-2014, 07:11 PM   #19
 
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Quote:
Originally Posted by Blueblood View Post
CurlXTCee either:
1. Be willing to go public by reporting your concerns anonymously, or,
2. Leave the job asap

I've been a permanent employee where a company decided to ignore and then sweep it under the carpet any concerns that employees had about healthy and safety. This was about stopping workers being injured and killed in areas that were to the company trivial to sort out. They also had an issue with financial irregularities and what they promised clients.

I was stupid enough to stay and be injured by them. This company tried to gag me and other employees whether we sued them or not. If we sued them and they realised they were going to loose the court case they settled with gagging clauses.

They went through 3 legal companies in two years and could not work out why they were losing even when the employee had no lawyer and wasn't a protected group.

In my case I knew what they were up to so told every single person I met about their racism, sexism and disability discrimination before I settled. I should add they either caused new disabilities or increased the effects of people's existing disabilities.

I am therefore only gagged from telling new people.

However the media in the UK are not allowed to report on cases are going through the court process so even though I told them they weren't allowed to report it.

They then ended up being sued by a few large clients including governments due to what they claim to be able to meet not matching the commitments they made to clients.
I'm sorry you were subjected to that, blueblood. What's that status of that company today?

I am absolutely willing to report them to the local media for investigation. I doubt they are actually violating any laws, but their lax security measures also put the lives of their customers at risk, so that kind of publicity alone could do significant damage. I see customers glancing around all the time because many of them are already aware of the dangers of doing business in such an environment.

It would be great to be the catalyst for legislation that would prohibit these "fast food" financial institutions from operating without providing adequate safety measures for their employees and customers. Last Saturday morning I walked across the parking lot to the bank with a $20K deposit after an insanely busy Friday. I could have driven, but I would still have to walk out to my car, which was almost as far away from our door as the bank.

As I mentioned earlier, the employee who was robbed at gunpoint two years ago in the same store I'm working in today sued the company and recently settled out of court. It changed nothing.

I'm only not able to discuss robberies with the media as an employee. Once I'm no longer employed, the gag is off. The gag does not extend to my family in any event.
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Old 03-10-2014, 07:46 AM   #20
 
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Quote:
Originally Posted by CurlXTCee View Post
Quote:
Originally Posted by Blueblood View Post
CurlXTCee either:
1. Be willing to go public by reporting your concerns anonymously, or,
2. Leave the job asap

I've been a permanent employee where a company decided to ignore and then sweep it under the carpet any concerns that employees had about healthy and safety. This was about stopping workers being injured and killed in areas that were to the company trivial to sort out. They also had an issue with financial irregularities and what they promised clients.

I was stupid enough to stay and be injured by them. This company tried to gag me and other employees whether we sued them or not. If we sued them and they realised they were going to loose the court case they settled with gagging clauses.

They went through 3 legal companies in two years and could not work out why they were losing even when the employee had no lawyer and wasn't a protected group.

In my case I knew what they were up to so told every single person I met about their racism, sexism and disability discrimination before I settled. I should add they either caused new disabilities or increased the effects of people's existing disabilities.

I am therefore only gagged from telling new people.

However the media in the UK are not allowed to report on cases are going through the court process so even though I told them they weren't allowed to report it.

They then ended up being sued by a few large clients including governments due to what they claim to be able to meet not matching the commitments they made to clients.
I'm sorry you were subjected to that, blueblood. What's that status of that company today?

I am absolutely willing to report them to the local media for investigation. I doubt they are actually violating any laws, but their lax security measures also put the lives of their customers at risk, so that kind of publicity alone could do significant damage. I see customers glancing around all the time because many of them are already aware of the dangers of doing business in such an environment.

It would be great to be the catalyst for legislation that would prohibit these "fast food" financial institutions from operating without providing adequate safety measures for their employees and customers. Last Saturday morning I walked across the parking lot to the bank with a $20K deposit after an insanely busy Friday. I could have driven, but I would still have to walk out to my car, which was almost as far away from our door as the bank.

As I mentioned earlier, the employee who was robbed at gunpoint two years ago in the same store I'm working in today sued the company and recently settled out of court. It changed nothing.

I'm only not able to discuss robberies with the media as an employee. Once I'm no longer employed, the gag is off. The gag does not extend to my family in any event.
I think u messed up by sending those texts or emails or whatever this wknd; u should have reported the problems anonymously to the news instead IMO.Now your hands r tied.

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