new glasses too strong: can u return them?

my daughter got her new glasses two weeks ago and she says that the lenses are too strong.
we went to lenscrafters, but her eye exam and prescription for the glasses was performed elsewhere.

on the website it says:
LensCrafters 30-Day Unconditional Guarantee
If you don't love your new glasses or prescription sunglasses, you can exchange or return them, in their original condition, for a full refund within 30 days of the date of delivery.
i'm wondering if the lenses are the right strength?
was the original prescription too strong?
has my daughter gone so long without glasses that she's uncomfortable wearing them now?

any advice?
have you ever been dissatisfied with a pair of glasses you've received?
(i know, it's the never ending saga of my daughter and her glasses)
Edited due to a cyberstalker. Sorry, guys.

Last edited by Koukla72; 02-17-2009 at 01:38 PM.
What Koukla said. Also, it does take me a little while to adjust to a new prescription, both glasses and contacts, so that could be it, although two weeks would be stretching it. Does she wear them constantly or just when she feels she needs them?
Eres o te haces?
This happened to me at Pearl Vision, when the pres. for the glasses were filled they made them for distance instead of for reading. I took them back and it was corrected. I put them on to read and was having a hard time. your daughter knows that something is wrong with them. , you should take them at your earliest convenience. It was propably an error. good luck and keep us posted.
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It depends on store policy. I went to a terrible eye "doctor" once, who gave me the wrong prescription for my contacts. I complained several times, and he kept saying he couldn't do any better. This was after he told me my astigmatism and the difference between my eyes weren't worth a "special" prescription which is the exact opposite of what every other doctor has told me in the last 20 years. I ended up having to eat the loss.
Yes, you can return them. I was having trouble with a pair of glasses that have a 1 year warranty (Opticians 3 in Mass). I was getting headaches, couldn't see the computer screen, etc. and I had paid a pretty penny for these lenses. I was pretty sure it wasn't my prescription, because I got another eye exam just to check. Must have been 8 or 9 months into wearing them. I brought them back, told them what the problem was. The optician re-did whatever they do with your lens (measuring, the dot, etc.) and the ground me a new pair of lens. Problem solved.

Years back I got glasses made at Pearle Vision. Again prescription okay. I put on the new pair in the store and all the straight lines were curving. I got my money back. No way I wanted them to make another pair for me. Went to 4Eyes instead.

There is not much your eyes should have to adjust to in a new prescription and adjustment should take no more than 24-48 hours. When I started wearing bifocals my eyes had to adjust to them, but it was fast.
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Last edited by Suburbanbushbabe; 12-07-2008 at 11:51 AM.
I used to work for an eye doctor associated with a Lenscrafters and they are pretty good about taking glasses and making corrections as needed. I would have them double check that the prescription is correctly made. If it is and your daughter has worn them consistently for about 2-3 days and they still are not right then I'd go back to the eye doctor for a recheck. She should be used to them after a 2-3 day adjustment period if she's wearing them alot.
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Yes, you can take them back. If the glasses are too strong, eventually your daughter's eyes will accomodate (why does that looked like it's spelled wrong?) to the glasses, as in, her eyes will get worse.

I did that dance for years, which is why I'm now at -9.5 and -11. I didn't want to say anything to my mom, because it was a hassle to get back to the eye doctor, so after a few weeks, my headaches went away and the glasses were fine.

Now I'm undercorrected by a whole diopter in my left eye because I can't find contacts that fit that go that high. They top out at -10. *sigh*

Long story short, yes, you can certainly take them back.
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Indeed, take them back and get them checked to make sure they weren't done wrong.

I got my reading glasses at Pearle, and had asked them to order a pair of frames that they don't typically carry. They said no problemo. They ordered the wrong size, a 50 width and not a 52. I tried to wear the ones they gave me, I did, but after about 10 days I was getting headaches every day and it was killing me. I called them up, told them what was what, and they ordered the correct width overnight, and had them ready for me by end of business the next day. All I did was walk in that afternoon, hand them the old ones, take the new ones and was on my way. Took maybe three minutes. They were great about it, even though they were taking the loss on both the lenses and probably a restocking fee on the frames.
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Yes, you can take them back. If the glasses are too strong, eventually your daughter's eyes will accomodate (why does that looked like it's spelled wrong?) to the glasses, as in, her eyes will get worse.

I did that dance for years, which is why I'm now at -9.5 and -11. I didn't want to say anything to my mom, because it was a hassle to get back to the eye doctor, so after a few weeks, my headaches went away and the glasses were fine.

Now I'm undercorrected by a whole diopter in my left eye because I can't find contacts that fit that go that high. They top out at -10. *sigh*

Long story short, yes, you can certainly take them back.
Originally Posted by ducky
Because it is... [2 m's]
Definitely take them back!
This happened to me once when I was a kid. I got new glasses, and my vision was even blurrier than without the glasses. My mom and I took them back to the place the very next day, and it turned out they had given me the wrong prescription. I've had my vision corrected since I was six years old, and I don't think it ever took me two weeks to get adjusted to a new prescription. I would definitely take them back and explain the problem.

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