We don't know who is paying to leave the information.
They require payment or a "subscription" and you can leave reviews or ratings on two cars.
Now, that is where the problem is. Why does a person have to pay to leave a rating? And why would the owner pay to do this? I wouldn't. I bought the car. I have paid my money. If you want information come and get it. Why would I pay CR money for CR to make money? CR should be sending surveys to actual owners and then make the information available for potential buyers to purchase.
The ONLY people that should be paying CR is a potential buyer.
That is what people question. I understand if you don't see a problem with it but there are people out there that think their practice is a little backwards.
Most people that feel this way are automotive junkies and they use other resources anyway. Occasional car shoppers may not know how CR gets their info or don't care. But personally I don't think an anyone should pay CR to give their opinion.
Sorry you got burned by them saying a "new" VW was reliable. If it was "new" American they would have told you the opposite.
JUST KIDDING....no really they would have told you that