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Old 02-18-2009, 08:15 AM   #1
 
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Default $70 for an oil change? WTH?

I took my car to the dealership for an oil change last week. It cost a little more than $70. WTH? In the past, it was only $29. I have no idea why it was so much.

I am currently responding to a survey from the dealership and before I comment on the cost, I want to make sure than I'm not out of line. An oil change shouldn't cost $70, should it?
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Old 02-18-2009, 08:19 AM   #2
 
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Ours run about that much because we have to use synthetic oil. On the plus side, my car only needs oil changes about every 7000 miles so it's works out.
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Old 02-18-2009, 08:28 AM   #3
 
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My car takes synthetic oil too--I get it changed once a year and it costs about that much. I just accept it as one big hit vs. getting it changed more often for less money.
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Old 02-18-2009, 08:31 AM   #4
 
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They mentioned that they used synthetic oil, but I don't know what that means. I only get oil changes every 5,000 to 7,500 miles. It sounds like it's not a big deal then.
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Old 02-18-2009, 08:42 AM   #5
 
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Ok...I'm going to assume that in the past for the $29 oil change you used conventional oil. Did you ask for them to switch you to synthetic oil?

Please note that since the dealership has started using synthetic oil, that you can't switch back to conventional oil (well you can but its not advised).
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Old 02-18-2009, 08:47 AM   #6
 
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Originally Posted by Nappy_curly_crown View Post
Ok...I'm going to assume that in the past for the $29 oil change you used conventional oil. Did you ask for them to switch you to synthetic oil?

Please note that since the dealership has started using synthetic oil, that you can't switch back to conventional oil (well you can but its not advised).
I didn't ask them to use synthetic oil. They just told me they were going to, and I had no idea what that meant. Then I picked up my car and they told me the bill was $70 because they used synthetic oil. I probably should have asked what was going on at the time, but I was shocked at $70.

And now I find out that I can't use regular oil? I am feeling very taken advantage of right now. They probably saw me coming; female driving a German car who doesn't have a clue about that stuff. It sounds like I should give them a negative review on the survey.
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Old 02-18-2009, 08:48 AM   #7
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Synthetic oil is way more expensive (but worth it in my book). It will last you much longer between oil changes.
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Old 02-18-2009, 08:53 AM   #8
 
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My regular oil change (wally world) went from $18 to $30. looks like oil changes are going up
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Old 02-18-2009, 08:59 AM   #9
 
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Originally Posted by Nappy_curly_crown View Post
Ok...I'm going to assume that in the past for the $29 oil change you used conventional oil. Did you ask for them to switch you to synthetic oil?

Please note that since the dealership has started using synthetic oil, that you can't switch back to conventional oil (well you can but its not advised).
I didn't ask them to use synthetic oil. They just told me they were going to, and I had no idea what that meant. Then I picked up my car and they told me the bill was $70 because they used synthetic oil. I probably should have asked what was going on at the time, but I was shocked at $70.

And now I find out that I can't use regular oil? I am feeling very taken advantage of right now. They probably saw me coming; female driving a German car who doesn't have a clue about that stuff. It sounds like I should give them a negative review on the survey.
at the very start, the technician should have asked you if you know about the synthetic oil option, educate you about it, including its cost, then ask you if you'd like an oil change using that oil. only then would you have been an informed consumer. you were duped, they made a profit at the expense of your ignorance, and on principle, you shouldn't have to pay for the service, this time.
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Old 02-18-2009, 09:55 AM   #10
 
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That happened to me once and I never went back. I go to Jiffy Lube or Firestone for their $20 oil changes. That's BS. I know there's some provision that the dealer has to do the work or the warranty will be invalidated, but an oil change is not a serious procedure, and I would argue that point if I ever had to, but nothing ever went wrong with my Mazda while it was under warranty. And still hasn't, knock on wood.
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Old 02-18-2009, 10:04 AM   #11
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Always ask questions.
Never hesitate to be assertive.
Call someone who can answer any questions/doubt you may have.
Don't be afraid to let them know you're not just a dumb chick.

That being said, I believe you were taken...
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Old 02-18-2009, 10:08 AM   #12
 
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Quote:
Originally Posted by rainshower View Post
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Originally Posted by LoloDSM View Post
Quote:
Originally Posted by Nappy_curly_crown View Post
Ok...I'm going to assume that in the past for the $29 oil change you used conventional oil. Did you ask for them to switch you to synthetic oil?

Please note that since the dealership has started using synthetic oil, that you can't switch back to conventional oil (well you can but its not advised).
I didn't ask them to use synthetic oil. They just told me they were going to, and I had no idea what that meant. Then I picked up my car and they told me the bill was $70 because they used synthetic oil. I probably should have asked what was going on at the time, but I was shocked at $70.

And now I find out that I can't use regular oil? I am feeling very taken advantage of right now. They probably saw me coming; female driving a German car who doesn't have a clue about that stuff. It sounds like I should give them a negative review on the survey.
at the very start, the technician should have asked you if you know about the synthetic oil option, educate you about it, including its cost, then ask you if you'd like an oil change using that oil. only then would you have been an informed consumer. you were duped, they made a profit at the expense of your ignorance, and on principle, you shouldn't have to pay for the service, this time.
I agree. I have had things added into my services by the dealer--I followed up with a complaint (the car company calls and surveys you after you get a service) and of course the dealership called to find out what was wrong. I know the feeling of getting the bill, seeing the total and thinking "WTF just happened?"

My car came with synthetic oil and I was already accustomed to the price of an oil change. They should have informed you beforehand.
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Old 02-18-2009, 10:10 AM   #13
 
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I get my oil changes at no charge as part of a customer loyalty program. Wish more mechanics would do that. I've been with this firm through 3 cars and more than 10 years.

I'm going to ask them about synthetic, because my mileage is high and the car's using up oil faster (no leaks).
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Old 02-18-2009, 10:25 AM   #14
 
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SBB...from what I've been told, it is recommended that high milage cars use synthetic oil vs conventional oil. Synthetic oil is better at lubricating the moving parts of the engine and preventing wear and tear...which in an older car/high milage car can start to manifest its self in premature engine failure, parts wearing out, over heating, ect.

They also make special oil blends for high mileage cars, but I don't know how good they are. I'll ask my BF though...he's a car guy and drag races, so he would know how different oils/oil blends affect engine performance.
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Old 02-18-2009, 10:29 AM   #15
 
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Originally Posted by Nappy_curly_crown View Post
SBB...from what I've been told, it is recommended that high milage cars use synthetic oil vs conventional oil. Synthetic oil is better at lubricating the moving parts of the engine and preventing wear and tear...which in an older car/high milage car can start to manifest its self in premature engine failure, parts wearing out, over heating, ect.

They also make special oil blends for high mileage cars, but I don't know how good they are. I'll ask my BF though...he's a car guy and drag races, so he would know how different oils/oil blends affect engine performance.
Thanks, NCC. Past 2 oil changes I had to put 2 more quarts in at around 2500 miles. I mostly do highway driving
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Old 02-18-2009, 12:43 PM   #16
 
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Oil has gone up but not that much. A 6pk case of synthetic runs about 35.00 wholesale.

Actually, you can go back to regular oil on your next oil change. The oil is drained and the oil filter changed so basically you'd only have traces of the synthetic oil. You wouldn't be mixing the two.

I remember hearing at one of our marketers meetings that high performance cars are the only ones who really benefit from synthetic oil. And not too sure on the exact comments but also that it does more harm than good on older high mileage cars. Something about it being thinner and there being internal leaks in an engine which the thicker regular oil wouldn't be able to leak in to. .
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Old 02-18-2009, 12:54 PM   #17
 
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SBB...from what I've been told, it is recommended that high milage cars use synthetic oil vs conventional oil. Synthetic oil is better at lubricating the moving parts of the engine and preventing wear and tear...which in an older car/high milage car can start to manifest its self in premature engine failure, parts wearing out, over heating, ect.

They also make special oil blends for high mileage cars, but I don't know how good they are. I'll ask my BF though...he's a car guy and drag races, so he would know how different oils/oil blends affect engine performance.
I use synthetic blend or something (recommended by the dealership for my car) and its always 35 to 39.00 depending on which dealershp. If I go to a new place, I'd ask which oil and how much. At the dealership they make u sign and pay before the service so there's no confusion.
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Old 02-18-2009, 01:13 PM   #18
 
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If you didn't know what it was, why didn't you ask? I don't see it as duping when they asked you and you said yes. No offense, but it's your car, why would you agree to something involving your car if you didn't know what it was?
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Old 02-18-2009, 01:19 PM   #19
 
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Its hard being a women and getin duped on car stuff like something so simple as an oil change. Thank god i know alott friends in the car biz to help me on anything. Oil changes have gone up , a place i have gone since 3 cars before just went up $3 , not too bad. I use to pay between $19 and $21 for my suv , it was like $25 this time. My mom works in the car biz so i just found out i can get my suv done for an oil change for $10 there instead now, much better!
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Old 02-18-2009, 01:22 PM   #20
 
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If you didn't know what it was, why didn't you ask? I don't see it as duping when they asked you and you said yes. No offense, but it's your car, why would you agree to something involving your car if you didn't know what it was?
I definitely have culpability here. The guy told me they were going to use synthetic oil and I didn't ask more questions. I was in a hurry to get to work and just signed the work order. Frankly, I thought I was having a 40,000 mile maintenance done when I saw the $70 quote.

The dealership used to be locally owned and had good service. It was purchased by a national company, and ever since then, they try to push extras like tires, car detailing, and apparently, synthetic oil. Their conduct seems pretty self-serving, and I'm just trying to figure out if I got screwed or was taken advantage of. Not to mention the fact that I've never heard of synthetic oil or a $70 oil change before now.

Hopefully, this bill will slide by DH or Lolo will have some 'splainin' to do.
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