Some banks have certain criteria that allow them to reverse fees as soon as the customer asks, and some times they have to tell them no. It usually depends on the origin of the error (bank error, deposit was held and didn't post to the account, etc). It can also have to do with the number of over drafts that a customer has had within a specified amount of time.So how could the bank you worked for would waive the fees for good customers?... if "good" customers didn't incur those fees to begin with...?Yep, the bank I worked for would waive the fees for good customers. Phoenix, you say you're a "good customer". In the banking world, I don't think you are a good customer if you're racking up overdraft fees.
I also don't get the "I hate banks" attitude. In my experience, people who hate their bank are the people who don't take care of their finances. Just as people who hate their boss are people who get chewed out for not doing their job. And people who hate police are people who get pissed for getting a ticket that they deserved. In those examples, if you just do what you're supposed to do, everything will be peachy. No unnecessary fees, lectures or tickets. I just don't get it when someone does something that incurs a penalty and then they blame the other person or business for it. It makes no sense.
I understand you're biased about the police. But I haven't had a ticket in about 20 years (the one I did get was a teeny parking ticket at my local library). And I still don't like police in general. It's not because they've done their job of ticketing me or anything else; it's because they often don't do their jobs.
Some banks also have a "tiered" fee system. Your fee is $ for the first over draft, $$ for the fourth, and $$$ for the sixth.
It's not your banks fault that "things are tight" right now, they really don't care what you have going in/out. All they care about is that you keep track. If you screw up, it's not THEIR fault. YOU wrote the check or used the debit card.
Banks are NOT non-profit businesses, and in fact get most of their revenue from credit card interest and loan interest.