Run away from devachan!!!!

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To the OP thanks for showing your experience with us deva chan will def be a no go for me... I read the few reviews in yelp as well and it was pretty much a hit or miss with them mostly a miss... Now with your hair color IMO,
Originally Posted by tenapaige
Hmm. Maybe I'm missing something. Are you talking about the Devachan salons in NYC? Looks to me like each of those salons have an average of 4 and 4.5 out of 5 stars (from a sizable number of reviewers)
3b/c?

Ringlet Fandango! ... Where curly ideas roam free

* 2 blogs this week: Pictures of My (Sorta) Big Chop! AND Turn a Nightmare Product into a Dream* My Albums
I've been to two devachan trained stylist in my home town and I'll never trust another one to do my hair.

The first one I wanted to cut out the heat damaged hair, I knew this would mean chopping off about 3-5 inches, I was fine with that. My soul was ready for it. But she only lopped off a piece here or there, charged me $25 and then sent me on my way. I could not even tell a difference. So I went back to my original stylist (who doesn't really like doing natural/curly hair) and had her blow dry my hair and then cut it (the point of me going to a deva trained stylist was so I could avoid the direct heat).

Then I decided that I wanted a devachan stylist to cut a few layers in the top/front portion of my hair. I told her multiple times to leave the back alone because I liked the length of my hair. She agreed. Cut to me leaving the salon, washing my hair (because I didn't like the way she styled my hair) and seeing that the back of my hair was about 1-2 inches shorter. I don't know how I missed what she was doing, I watched her like a hawk. I was pissed. She also did some weird thing where she cut the middle/crown of my hair pretty short, and still can't figure out why she did that. It made no sense to me. At least I was able to get my money back, although the owner seemed to think it was my fault. Even though I told that woman what I wanted, she agreed, but ignored what I said.

From now on, I'll just cut my own hair. Forget that. YouTube has many tutorials on how to cut your hair or trim your ends.
Holy Grails:
Cowash: DevaCurl No Poo or As I Am Coconut Wash
Conditioner: Giovanni Tea Tree Tingle
Leave-in: Paul Mitchell the Conditioner
Styling Products: EcoStyler Olive Oil Gel
Oils: Coconut oil. Carol's Daughter Hair Balm.
Deep Conditioner: Shea Moisture African Black Soap Purification Masque (also a great detangler and cleanser)
To the OP thanks for showing your experience with us deva chan will def be a no go for me... I read the few reviews in yelp as well and it was pretty much a hit or miss with them mostly a miss... Now with your hair color IMO,
Originally Posted by tenapaige
Hmm. Maybe I'm missing something. Are you talking about the Devachan salons in NYC? Looks to me like each of those salons have an average of 4 and 4.5 out of 5 stars (from a sizable number of reviewers)
Originally Posted by Korkscrew
No specifically the one in Culver City, California. You should check it out. A number of horror stories. . .
3A - C, HP, ME, HD. (Coarse, High Porosity, Medium Elasticity, High Density.)

CG since Nov. 2012

Poos: SM Moisture Retention + Yucca Baobab, TJ's Tea Tree Tingle
Condish: TJ 'sTea Tree Tingle*, SM Moisture Retention* + Curl & Shine + Yucca Baobab, Yes to Blueberries
Stylers: KCKT*, SM Curl Enhancing Smoothie* + Curl & Style Milk*, KCCC*, FSG*, CJ Pattern Pusha, Curl Keeper
Sealers: Jojoba* or Grapeseed* oil

* = HG

To the OP thanks for showing your experience with us deva chan will def be a no go for me... I read the few reviews in yelp as well and it was pretty much a hit or miss with them mostly a miss... Now with your hair color IMO,
Originally Posted by tenapaige
Hmm. Maybe I'm missing something. Are you talking about the Devachan salons in NYC? Looks to me like each of those salons have an average of 4 and 4.5 out of 5 stars (from a sizable number of reviewers)
Originally Posted by Korkscrew
No specifically the one in Culver City, California. You should check it out. A number of horror stories. . .
Originally Posted by dusalocks
Yes the one in Culver City received numerous bad reviews sometimes when businesses expand things just arent the same
Im glad I was able to warn some people...I think what really offends me is not so much the botched hair job ( even though double bleaching is such an amateur mistake for such an expensive salon to make!!) because Ive had bad hair jobs here and there...what really surprised me was the company's ethics, I mean in my job if a customer comes to me soo unhappy with something thats clearly my fault, I own up and try to make things better. Its common sense, I really have never met such a disgustingly unethical approach to business as Devachans...its horrifying to think that they not only wanted to pin the whole thing on me, (even though I again WANTED AND BROUGHT LAVENDER OR PURPLE and they clearly went and used BLUE) but when I was upset by the results they didnt want to give the money back and said "come back" and we will fix it... Now, I knew it but I went to a salon in beverly hills just to confirm, really ritzy place, the chick took one look at my hair and said "whoever tells you they can fix this is lying, if I put color in it itll wash right out and further damage your hair, I cant bleach it anymore, and I cant cover it, treat and cut your own hair when its longer and healthier come and Ill cover your color..." So what was deva's plan? to saw my hair off? Dye it to death? Just sad....I honestly wonder about that company, its their responsibility to ensure their staff has enough training to work there!!!! Anyways just chopped about 2-3inches off my hair to see if I can restore it a bit...will keep you all updated.

PS It was def just the color i was going for, not the big quinceañera curls in the pic. if you notice the tips are the only part dyed all the way to lavender, the rest is just light brown. I did my hair magenta before, so I know it can take color and bleach to a certain extent...they just thoroughly messed up.
Yes bleaching your hair twice in one sitting is such an amateur move to make... Maybe the color u want is a progressive color? Meaning you had to work your way up to that color after all you were going from black/brown to lavendar but they should have definitely known that... Did they at least deep condition it... Is it fried?
You're totally right, Amaya. Their company ethics and shocking lack of customer service puts a real sour taste in my mouth. Honestly, how foolish are they? I say just chop the blue mess. Your hair is so long as it is and it'll grow back. Maybe you should put in a plastic bag and seal it as evidence of the crime. Haha. Just kidding. I'm sure you've taken plenty of pictures. You should spread the word. It's like a public service. Although I agree with korkscrew there most definitely are people out there who are deva trained and not affiliated with the company who can do a good job and would not put the blame on you in the event of their messing up. But this review is for the salon in Culver City in particular. Perhaps you should go back in your initial post, edit and specify that if you can. Although I, personally, am a little disgusted by the way they treated you and would not want to visit a deva salon in general now. California or New York.
3A - C, HP, ME, HD. (Coarse, High Porosity, Medium Elasticity, High Density.)

CG since Nov. 2012

Poos: SM Moisture Retention + Yucca Baobab, TJ's Tea Tree Tingle
Condish: TJ 'sTea Tree Tingle*, SM Moisture Retention* + Curl & Shine + Yucca Baobab, Yes to Blueberries
Stylers: KCKT*, SM Curl Enhancing Smoothie* + Curl & Style Milk*, KCCC*, FSG*, CJ Pattern Pusha, Curl Keeper
Sealers: Jojoba* or Grapeseed* oil

* = HG

It is very unfortunate, Amaya, that they responded so poorly. Very unprofessional. And it has had some far reaching consequences for them.
To the OP thanks for showing your experience with us deva chan will def be a no go for me... I read the few reviews in yelp as well and it was pretty much a hit or miss with them mostly a miss... Now with your hair color IMO,
Originally Posted by tenapaige
Hmm. Maybe I'm missing something. Are you talking about the Devachan salons in NYC? Looks to me like each of those salons have an average of 4 and 4.5 out of 5 stars (from a sizable number of reviewers)
Originally Posted by Korkscrew
No specifically the one in Culver City, California. You should check it out. A number of horror stories. . .
Originally Posted by dusalocks
Yeah I see those who were unsatisfied have extreme stories: hair that supposedly went from shoulder length to pixie; lopsided, choppy and uneven cuts. Or that one color debacle this thread is based on.

I'm no shill for Devachan lol - I don't think they're for everyone and they have a few crappy stylists among them, like any other group of hair practitioners. But it's only fair to look at the math: there are 25 reviews listed for the Culver city salon and overall they have 4 stars. There are 4 people who gave them a bad rating, including one person who posted an unneeded response under her own review apparently so she could slip in an extra 1 star rating. There are 21 posters who gave them a fair, good or great rating. ... Those 4 extreme ratings still might reduce their patronage. I'd guess they have a PR problem brewing, especially if the percentage of negative reviews begins to increase.
3b/c?

Ringlet Fandango! ... Where curly ideas roam free

* 2 blogs this week: Pictures of My (Sorta) Big Chop! AND Turn a Nightmare Product into a Dream* My Albums
Yes, PR is all I can think about and I'm wondering who is representing them and why aren't they on this already? This stuff festers you know.

No one would accuse you of being a shill for anything, Korkscrew. You're obviously an honest person and you stick to your guns. I agree that it is only fair to look at the math, and I'm sure there are several fabulous hairdressers at Devachan (Culver City) who are responsible for those 21 favorable reviews and who should be commended for it. Those 21 good reviews were part of what was making me consider going to this salon in the first place. (It's also worth noting that one reviewer on yelp liked the cut but hated the color, which demonstrates that this coloring business is an ongoing problem.)

But it's also easy to understand how some of these horror stories can make those other favorable reviews fade to the background. The fact of the matter is it's your hair. If somebody botches it it's not so easy to fix. And if instead of apologizing they knock you down after the fact, well, it doesn't speak well for the company in general, does it? Based on the reviews to my knowledge I think Amaya is the only one who, quite rightly, had the mind to go back and try to be recompensed. And not only did they overcharge her, they tried to pin the blame on her! So as far as I'm concerned it's a wash. A big blotchy purplish blue wash.
Korkscrew likes this.
3A - C, HP, ME, HD. (Coarse, High Porosity, Medium Elasticity, High Density.)

CG since Nov. 2012

Poos: SM Moisture Retention + Yucca Baobab, TJ's Tea Tree Tingle
Condish: TJ 'sTea Tree Tingle*, SM Moisture Retention* + Curl & Shine + Yucca Baobab, Yes to Blueberries
Stylers: KCKT*, SM Curl Enhancing Smoothie* + Curl & Style Milk*, KCCC*, FSG*, CJ Pattern Pusha, Curl Keeper
Sealers: Jojoba* or Grapeseed* oil

* = HG

Well said Dusa (and thanks for that vote of confidence ). You've helped me to see another angle to this: those scorching reviews are probably overshadowing at least a dozen of those positive reviews, despite the actual math.

And to your (rhetorical and very good) question about this salon not addressing the negative feedback: Did you notice that the OPs botched color pics are displayed at the top of the Culver salon's Yelp page, as part of their picture slide show? LOL ... That alone is a serious PR problem. And then no one from the salon bothered to type up responses to any of those negative Yelp reviews. Someone has fallen asleep at the helm.

And not only did they overcharge her, they tried to pin the blame on her! So as far as I'm concerned it's a wash. A big blotchy purplish blue wash.
... Bonus points for great prose.
3b/c?

Ringlet Fandango! ... Where curly ideas roam free

* 2 blogs this week: Pictures of My (Sorta) Big Chop! AND Turn a Nightmare Product into a Dream* My Albums
No I hadn't! Actually the first time I'd read the yelp review page was when Amaya had only put up her initial post I think, not the follow up in which Massey and DaSilva backhanded her. Or maybe she had and I hadn't noticed it so it's a good thing she posted here on the forum. And I hadn't even noticed the pictures until now. Oh wow. There it is! You're not kidding, Korkscrew. It's almost as if they don't care. And as for my purplish prose, I suppose I just get a bit passionate about protecting the consumer.

Lest it seems like I'm slamming Devachan altogether (again it's the company and the salon I'm wary of now-not the individual stylists), I do have to say that Anninka V's cut and color looks absolutely gorgeous in those pictures. Wow, wow, wow. Well done Cindy of Devachan, Culver City. If anyone's brave enough to go there in spite of the negative reviews, perhaps they should request her.
Korkscrew and SpiralSpunk like this.
3A - C, HP, ME, HD. (Coarse, High Porosity, Medium Elasticity, High Density.)

CG since Nov. 2012

Poos: SM Moisture Retention + Yucca Baobab, TJ's Tea Tree Tingle
Condish: TJ 'sTea Tree Tingle*, SM Moisture Retention* + Curl & Shine + Yucca Baobab, Yes to Blueberries
Stylers: KCKT*, SM Curl Enhancing Smoothie* + Curl & Style Milk*, KCCC*, FSG*, CJ Pattern Pusha, Curl Keeper
Sealers: Jojoba* or Grapeseed* oil

* = HG

Yes bleaching your hair twice in one sitting is such an amateur move to make... Maybe the color u want is a progressive color? Meaning you had to work your way up to that color after all you were going from black/brown to lavendar but they should have definitely known that... Did they at least deep condition it... Is it fried?
Originally Posted by tenapaige
I think a good colorist could have done it in one sitting, maybe they misunderstood what she meant (I don't see how, even with pictures though). But they also took the color further up than it needed to be. Even if the bleach did damage it at least according to the picture she brought in it should have only comprised the ends.

Even still it is the customer service that makes it so bad. I feel like taking care of your customers can cover a multitude of sins.

I was hoping to see more positive reviews of the Deva in Culver City, I was looking forward to trying it eventually.
No I hadn't! Actually the first time I'd read the Well done Cindy of Devachan, Culver City. If anyone's brave enough to go there in spite of the negative reviews, perhaps they should request her.
Originally Posted by dusalocks
Cindy was the first one to touch my hair actually, and the one to make the first mistake of messing up the original color I brought so that they had to re dye it....not that it makes a difference because I think out of the whole salon the only ones who didnt touch my hair were the receptionist, and an asian lady and a young latina girl with red highlights. Altho the receptionist did the over charging...soo...Cindy also didnt do a consult or a lot enough time to do my hair which was why I ended up with 20 different ppl doing my hair.

I slowly feel like the company has no redeeming qualities...the products are not natural and, in my personal experience, Shea Moisture does just as good with more natural components for half the price. At this point I only recommend the book and not that willingly because Massey as a person disgusts me.
Amaya: I went to a salon close to home that is not a Deva salon per se, but has at least a dozen supposed Deva stylists. Each time I left the salon, my hair felt awful, I mean so full of product it was sticky and felt like cotton candy. I brought my own products on one occasion, and the stylist read the ingredients, commented that one had "alcohol" ( it was steatyl alcohol, which is not like rubbing alcohol, and is also in the Deva products). So I felt like she was trying to disparage my choices so I would use the Deva products, which I did not like. I was charged in one appt. for a styling that I did myself - I had brought my roller jaw clips, and the stylist asked me to show her how I applied them. So I did. The only styling she did was to put me under a dryer. I was shocked to find out that I was being charged for a styling, and rather than protest, I just decided not to go back. I still purchase my Deva Foam there, because it is convenient for me, and it is a hard to find product. One of these days the owner's daughter, who works at the front, is probably going to comment on my hair, and then she is going to get the story; how I never knew what I was going to be charged; how one stylist felt threatened by my own products and my roller jaw clips; and how another charged me for a styling that did not happen. Long story to get to the point: you cannot force people to have integrity. They either do or they dont. I admire that you spoke up as you did; however, at some point, there can unfortunately be diminishing returns when people lacking integrity begin to feel threatened and turn the tables on you, now YOU are harrassing HER. You are not going to get satisfaction here. I am not being harsh, just telling it how I read it. They gave you a bad dye job. Dont go there again. Tell everyone you know not to go there. And move on. Ms Massey has made a ton of money - and continues to - on curlies like us who are desperate for stylists and products who understand our hair. You are one dissatisfied customer. She does not care. All you can do is what you are doing: get the word out, and do it in a matter of fact manner, or she will accuse you of more harassment. It is not fair, I agree, but the world is not a fair place. You got a bad dye job. I sympathize. But, you have hair. Some people do not, because of illness or other tragedy. The damaged hair can repair itself, and a lot of the damage can be cut off. Spend your energy finding someone you can work with. Thats my advice and since its free, it may be worth nothing.
Funny you mention all this Myrna. Yeah, I agree: there is a certain formulaic approach Deva stylists have that has rubbed me the wrong way too at times.

You're so right about product overload. Cutting is their thing, but I think styling is not. Like you, my hair is always crisp when I leave lol. They love the product overload. And like you, I've brought my own products. Each time it's a pain in the ass because they say stuff like, "Oh, sure, no problem, but ... there's this product that I'd like to try on you instead." The last time this happened it was their HIH conditioner and after she'd worked it through my hair she said, "This is free because it's a complimentary treatment. Next time it will be ten dollars." Also, when she found out I was using coconut oil as part of my regimen, she got all serious and told me how bad it is. I didn't bother arguing (she clearly didn't know an infrequent shampoo would remove any buildup). Just ignored her and changed the subject.

As for their practice of placing clips at the roots, unlike you I have to tell them not to do it. I find clips to be unnecessary work. I figure, why fuss around with clips when all the stylist needs to do is cut a little more length off to create the desired spring/body?
3b/c?

Ringlet Fandango! ... Where curly ideas roam free

* 2 blogs this week: Pictures of My (Sorta) Big Chop! AND Turn a Nightmare Product into a Dream* My Albums
Korkscrew, I use roller jaw clips. My crown needs volume, and those metal clips were driving me insane. I didnt like using them, couldnot figure them out, and then when I woul remove them, they would rip my hair out. The CHS ones are really easy, almost foolproof. I had to tell a stylist three times that I shampoo daily - she kept telling me that eventually I wont have to. Um. Are you listening? I shampoo every day. That is what I do. They say they do not make $$ off selling the Deva products, that it goes into their "education fund" but I dont believe it. They never actually cut my hair unless you call a cut a snip here and another one there and presto! Deva cut. My hair was cut wrong for many years, and the top and sides are growing. My stylist now does that snip here and snip there too - and she doesnt charge me for that. I think we have to question the integrity of many of these stylist who have been "Deva trained" - to do what, exactly?
I see ... glad roller jaw clips give you root lift the EASY way. Cause yeah, you're completely right: those metal clips ... ugh. I don't get it. I haven't tried the roller clips (I've seen vids about roller clamps - are they the same thing?). It looks like they might disrupt my particular type of curl pattern too much, but I can see where they could work well depending ... seems wavy and swavy types could benefit most from them (?). Still, maybe I'll buy some just to see, so I'm glad you mentioned them

Yeah that whole CG thing gets a little culty with not washing hair. I mean obviously you know shampoo works for you so her insistence is befuddling. And I've learned that I need to shampoo my hair once in a while or I get nasty buildup. It'd be interesting to know how they define their "educational fund" too because they are World Class Product Pushers. Their collective, aggressive sales effort has "commission" written all over it LOL. Educational fund (definition): learning how to cushion their own pockets.

Sorry to hear you got so many underwhelming Deva cuts. I think I've been lucky, but what you're getting at is true: gotta question some of them. I mean, I did a WHOLE lotta research before choosing a stylist. Not to say you didn't - that's where the whole luck thing comes in. Maybe I've just been lucky and the rave reviews for the stylists just happened to pan out in my case. How does your current stylist cut your hair (wet or dry)? How does it compare to Deva in terms of cost?
3b/c?

Ringlet Fandango! ... Where curly ideas roam free

* 2 blogs this week: Pictures of My (Sorta) Big Chop! AND Turn a Nightmare Product into a Dream* My Albums
Korkscrew: If you are interested, search under "Saga of the Stylist", that is my "journey. I quit a salon I had gone to for over 10 years because I did NOT like my hair. Then I started getting consultations, based on reviews in my area on this site. One wanted over 100 bucks to condition my hair, talk about pushing. Then I went to the fancy salon that has the Deva stylists, and you know the rest of the story. Then I found a review here of Amber. I think the most I have ever paid Amber is 65 plus tip, and that was for a styling and coloring my roots, I have a LOT of silver, and it grows fast. I am quite satisfied with her. Here is the diff: she has her own chair in a place she share with other independent stylists, so she is not forking over half of what she earns to the salon, hence the high prices. She is very sweet, and knowledgeable, and does she know everything? No she does not, and that is fine by me because look what happens when stylists think they know it all. Roller jaw clamps and clips are the same, and for my money, they are foolproof and the most essential styling tool in my box, The metal clips are too difficult. Try the roller Jaws! Gretchen suggested them to me, and I love them. They make styling a snap. The only thing is, for me, once I put them in I dont touch them till my hair is almost dry, or I get frizz.

The same stylist who insisted I will not need to wash every day also, when I asked her if she felt I was telling her how to do her job (this was about my own products and my roller jaws) said Yes sort of. Amber, on the other hand said All my curly clients do different things to their hair and use different products, and I learn a lot from them. So there you have it.
Actually Amber must fork over a bit to the salon as she rents her station. Nevertheless, I also have found that independent stylists in this situation (who rent a space) tend to charge more reasonably. Also a few of them tend to give you a discount if you pay with cash and thus "off the books".

I might try a deva cut somewhere someday, but for me it seems a little scary. I'd like to have the option to blow my hair out again and wear it straight with it all perfectly even. That is even with the fact that I adore my curly hair and don't plan on wearing it straight anytime soon. Yes I have had plenty of wet cuts that looked even enough when cut wet but then dried uneven, but the stylist I see now never does that to me so. . . why change? Also if a lot of deva stylists are as pushy about the products as you guys say they are then we are not going to get along. Deva products are protein heavy and therefore iffy in my hair and if any stylist were to try and convince me otherwise they'd get a good long lecture. Also if one were to try to discourage me from using say coconut oil (which is great for hair!) or from shampooing once in a while (honestly once every two months or even everyday if it works for Myrna as an individual) I'd get very irritated. I hate being condescended to. And who knows my hair better than myself?
3A - C, HP, ME, HD. (Coarse, High Porosity, Medium Elasticity, High Density.)

CG since Nov. 2012

Poos: SM Moisture Retention + Yucca Baobab, TJ's Tea Tree Tingle
Condish: TJ 'sTea Tree Tingle*, SM Moisture Retention* + Curl & Shine + Yucca Baobab, Yes to Blueberries
Stylers: KCKT*, SM Curl Enhancing Smoothie* + Curl & Style Milk*, KCCC*, FSG*, CJ Pattern Pusha, Curl Keeper
Sealers: Jojoba* or Grapeseed* oil

* = HG

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