Swapper Complaints Thread (aka: BAD swaps!)

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What should I do? Ask her for the 16 back and wash my hands of this, or ask her for the last bottle that I've paid (and actually paid postage) for? I'm so frustrated at the lack of communication, but if she can't be emailed (option disabled) and doesn't answer her PMs (stretching out a process that should have taken days to a month and a half) I think putting the complaint here would be justified, no? But then I'm very annoyed. Do I just need to cool off?
Originally Posted by Oriental Curl
Wow, that is a bad situation. I'm also struck by the gall of this person continuing to blithely post to these boards as if she hasn't just totally screwed one of the members (and maybe others). You owe it to yourself and to others to call her out. I can forgive someone who is a victim of circumstance (car broke down, snowstorm, etc) and put up with a few days' delay, but the kind of behavior you've described is completely unacceptable.
Originally Posted by jillipoo

Sorry you had to go through that and I think you have every right to be annoyed! I agree with Jillipoo. It think if you post your complaint here, maybe you'll finally get a response from her. And if not, at least you'll save others from going thru the same frustration you've been through.
3a (protein sensitive)
Fine, normal porosity, normal elasticity



Cleansers: Mop-C Hydrating Shampoo, JCGLS
Conditioners: CJCR, CK Renew
Leave-in: CJCR, CK Satin Roots
Stylers: HEBE, UFDCM
Deep Conditioner: CJCR
Standby items:GVP K-Pak
Thank you very much for your responses.

I'm going to give her one last chance by sending a more strongly-worded email (I hate to be snarky, so I've been putting it off) but if it doesn't get sorted out, I'll be posting here again.
Hair: LOTS of fine hair, mainly variations of 2 (FIA), now cut into a just-above-the-shoulder layered bob.

Products: MOP C-System Curl Enhancing shampoo
Original Source conditioners for co-washing and conditioning
MOP C-System Curl Defining Cream
Boots clear gel and/or Joico Joiwhip
Joico Curl Activator on the second day.
I really don't want to post a complaint, but please tell me whether you think I should..... Do I just need to cool off?
Originally Posted by Oriental Curl
No. That who transaction was just pitiful. And this person didn't even answer your PM's. Out her by name and contest this through PayPal to get you money back.
4a/b Texlaxed hair w/ highlights. Medium texture & high porosity.

HG's: CJ Daily Fix, Bobeam Cheris Hibiscus shampoo bar, KC Spiral Spritz, Knot Today, CJ Rehab, KBB LL Hair Mask, Cassia, KCCC, oil blend of Avocado, Camellia, Jojoba, & Meadowfoam oils

SL APL BSL MBL
Thank you all for the advice.

I received both a response and a refund after my latest PM, so there's no need to take this any further.

I am glad that this thread exists, so that there is some kind of resource and protection (or just a warning) if it's necessary, though.
Hair: LOTS of fine hair, mainly variations of 2 (FIA), now cut into a just-above-the-shoulder layered bob.

Products: MOP C-System Curl Enhancing shampoo
Original Source conditioners for co-washing and conditioning
MOP C-System Curl Defining Cream
Boots clear gel and/or Joico Joiwhip
Joico Curl Activator on the second day.
Yay! I'm so glad it worked out, Oriental Curl. You must be very relieved.
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
Hello all. I need help re: reporting a swap, or giving it more time.

Long story short. 3 weeks ago I agreed to swap with a member here and received a product that was full of hairy mold. The day I got it, 4/23, I sent her a message telling her about the moldy surprise. She never responded. But in her defense, she hasn't logged in since that morning. I sent the message that afternoon.

What do I do? I've had a product that I paid for and can't use for 2 weeks now. Do I need to wait for her to login? What if that's 2 months from now?

I really need your advice.

Thank you!
Sahara, that's a tough one, for sure. I always like to think that people don't do that kind of thing intentionally -- it's likely that she had the product for a while and didn't even know what was going on inside.

But that doesn't change the fact that you paid for something you can't use.

Have you PM'd as well as emailed (if possible)? She might be on vacation or something. Did you pay via PayPal? If you did, you can always file a claim through them -- and that will likely get her attention.

A good swapper/seller, though, generally follows up with the recipient to make sure everything arrived as expected. If she's new, maybe she doesn't know that?
3a and strictly CG since August 2007. Porous and on the fine side. No to magnesium sulfate and glycerin. Yes to protein! Favorites:
CO-WASHES: Suave Coconut
CONDITIONERS and LEAVE-INS: Mop Top Daily Conditioner, KBB Nectar, Aubrey GPB or Island Naturals, Robert Craig, Any Jessicurl
CURL ENHANCERS/CREMES/MOUSSES: KCCC, JoiWhip
GELS: Fuzzy Duck, B5 Design, MGA Scultping, BRHG


Fotki password: chuckle
Blog: http://jillipoo.blogspot.com/
Twitter: nopoojillipoo
Problem resolved.

Last edited by sahara; 06-19-2009 at 02:00 PM.
Today I received what should have been a "brand new" jar of Pur Whipped Gelly from Afroveda. It was immediately obvious this item wasn't brand new since the owner has changed her labels and this product has the older label. The item also had hairs on the outside of the jar as well as inside. I will refrain from posting the users name until I see what her explanation for this flat out lie is.

Last edited by labelfree; 10-01-2009 at 04:10 PM. Reason: The person was Essence! I had the same problem Mamacita1603 had
That's absolutely disgusting. Have you resolved this yet?
3b-med texture-med porosity
CG from 21-05-09 2nd try!
Conditioners: Aubrey Organics Honeysuckle Rose, Aubrey Organics GPB Protein
Stylers: CJ CCCC, CJ AFG, KCCC
Gel: Lavera Organic

My hair LOVES CURL JUNKIE <3
www.fotki.com/loopyloops.

...
Knightess Firmus Aurum, Maid of the Mitten, Slayer of Dissertation Dragons in the Order of the Curly Crusaders
2b/medium; CG 5/20/09
Wash, co-wash, co: Queen Helene Royal Curl Shampoo / Conditioner, Kiehl's Amino Acid Shampoo / Conditioner, Redken Fresh Curls Shampoo, CJ Daily Fix,
Tigi MM
Stylers: Sally's Neutral Protein Filler as spray, Queen Helene Royal Curl Creme, LALSG
Techniques: Plop and Diffuse
Hair bio: http://www.naturallycurly.com/curlta...4&postcount=97


Last edited by solidgold; 08-11-2009 at 11:06 AM. Reason: successful resolution.
Not a good transaction with Yarah. Never received items I paid for a month ago.
Not a good transaction with ESSENCE! Received items that were supposed to be brand new, and they were used. I tried to resolve the problem, and ended up no where, i wouldn't have had a problem if the items were stated what "real" condtion they were in. I had great swaps/transactions with so many others but this one was bad, beware!!!

*I willing to edit if the situation changes*
Type: 3b-healthy hair*medium texture* normal porosity?
Shampoo: SC Optimum, Luster's Pink,Curliscious Cleansing Cream
Conditioner: Coconut Sublime, Giovanni 50:50, CJ CASD
Leave-In: CJ Beauticurls
DT: Silicon Mix
Styling: Eco Styler, KCCC/KCKT, BRHG, AOMM

Holy Grail: Flour Sacking*modified method* AOMM, ECO Styler-Krystal
Expiermenting with: Whatever i can get my hands on
Hair Hates: Vegetable glycerin/waxes
*Always going to be a Pj until i find all my HG's
I hate to do this, but I had a transaction with nativecurly that didn't go so well. She posted 3 items she wanted to sell, I PM'd her saying I'd purchase 2 of them. The shipment came quickly but when I opened the box one of the items was the wrong item! I've tried contacting her, but she hasn't been on the site since that time, so I'm stuck with an item I didn't want, and don't have an item I did want! I'm sure it was just a mistake, but it's been about a week and still no contact back.

I see she just joined on 9/11 too, so maybe she just got on to sell her items and doesn't plan on coming back on???
3a/b
co-wash: Kirkland (Costco) Hydrating Conditioner
low-poo: DevaCurl Low-Poo
conditioner: Giovanni Deeper Moisture Smooth as Silk
leave-in: Giovanni Direct Leave in
styling: Botticelli Botanicals FSG, FOTE Aloe Vera Gel, Pink Boots, Batia & Aleeza Bio-Herbal Mineral Sculpting Gel, CHS Tweek, Curlisto Unruly Paste
Fine to normal texture with normal porosity

http://public.fotki.com/hauptaj/
password: curly
I recently made a post looking for items that I have been keeping my eye on for a while and wanted to try. I've had many great opportunities to swap, sell and buy from many people here without any problems. So, in response to my post I recieved an email from NubianCoils stated she had an item I was interested in. Great!! So I thought. We corresponded and she wanted the payment to be sent as a "gift",so she wouldn't have to pay PayPal fees. So I sent it as a "gift". HORRIBLE CHOICE ON MY PART!!! After a few days of no notice of shipment, I emailed her. No responce! For 8 days, I recived no response from her on several emails to her on naturallycurly or her personal email!!! She basically STOLE my MONEY! I feel that I have given her ample time to respond to me and she didnt. I know that she has logged into her account because she has recently made post on the hair board!!!! THIS IS A SHAME AND A CRIME!!!!!! AND since the money was sent as a "gift" I cant dispute the transaction on Paypal!! I dont know what to do!!! I am soo disgusted!!! How could you do that NubianCoils????

LADIES ANY ADVICE?!?! How can I handle this situation? Anyone ever been in this situation before? what did you do?

So if NubianCoils decides to give me my money back (because I dont want her products anymore) then this post will be removed!! BUT until then, she needs to be put on BLAST!!!!!

UPDATE: RECIEVED PACKAGE TODAY 10.12.09. SHE DID NOT INFORM ME THAT THE PRODUCTS WERE OLD (VERY OLD PACKAGING) AND THE OLD FORMULA. PLUS THE CONTAINERS HAVE HAIR IN THEM, EWWW!!! I WOULD NOT HAVE PURCHASED THEM IF I KNEW THIS INFORMATION. STILL VERY UNSATISFIED WITH THIS TRANSACTION. WASTED MONEY. WILL NOT BE USING THESE PRODUCTS. ALSO I HAVE STILL NOT RECIEVED ANY COMMUNICATION FROM HER.

Last edited by goldenme32; 10-12-2009 at 11:54 AM. Reason: UPDATE
That's just horrible, now I'll never swap.
That's just horrible, now I'll never swap.
Originally Posted by alidan
Don't let a few bad seeds ruin it for you. There are a lot of great swappers on the board.

OP sorry to hear you never received your product. I would be so mad. that sucks
That's just horrible, now I'll never swap.
Originally Posted by alidan
If you want to swap an item from someone, just look for their name in the Swapper Recommendations thread and the Swapper Complaints thread. Then you can know about past transactions
Curl Type: 2c-3a, Medium thickness, Normal Porosity
Weekly Low-poo: TJ Pure Castile Soap
Co-wash: V05 Strawberries and Cream
Conditioner: GVP Conditioning Balm (Possibly HG!), GF Triple Nutrition
Styling Products: CK, Re:coil, JCRR, JCCC, LALMHG, EcoStyler, SMU Spray Gel, Boots

Life has many choices. Eternity has two. What's yours?
Hi all,

I hope its not inappropriate for me to ask these questions here but I didn't know where else to ask. I have never swapped/sold/purchased on here so I wanted to get some info.

Is there anything you can do besides post here if you have a bad swap?

Since I am new to swapping, is there anything I can do to help a potential swapper/buyer/seller more comfortable? I have been using Ebay for yrs and have all positive feedback so I guess I can direct them to my Ebay SN?


Would it be unfair to say I'll sell to anyone who uses Paypal but I will only sawp with someone who has a positive reputation on here or Ebay?

What do you all think? Any info would be greatly appreciated!!!
Thanks ladies

Last edited by MixedUpCurlyChick; 10-13-2009 at 10:20 PM.
Hi all,

I hope its not inappropriate for me to ask these questions here but I didn't know where else to ask. I have never swapped/sold/purchased on here so I wanted to get some info.

Is there anything you can do besides post here if you have a bad swap?

Since I am new to swapping, is there anything I can do to help a potential swapper/buyer/seller more comfortable? I have been using Ebay for yrs and have all positive feedback so I guess I can direct them to my Ebay SN?


Would it be unfair to say I'll sell to anyone who uses Paypal but I will only sawp with someone who has a positive reputation on here or Ebay?

What do you all think? Any info would be greatly appreciated!!!
Thanks ladies
Originally Posted by MixedUpCurlyChick
Most of us only take PayPal. It's not unreasonable to make those comments about positive feedback. But I must say, I've done tons of swaps and 750+ transactions with my samples--had very few negative experiences. The PayPal shipping for printing your labels is a good idea. They require shipping confirmation--it's only $.19 when you print the label from them and free with Priority Mail. My worst experience was when I didn't use confirmation for an expensive product--it was the only time something wasn't received and I had no recourse but to return the money.
3a (Corkicelli), highlighted, fine, low porosity
modified CG, since April '07
CG since 3/11/08

SE PA

HGs: Anything Sevi; Curly Kinks Satin Roots, Curlycue ReNew and Coil Jam; homemade FSG and okra gel; soap bars; UFD Curly Magic (now Hello Curly Curl Stimulater); Botanical Spirits Jellies, CJ Repair Me, Marie Dean Leave Ins and Curl Creams

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