First, it should be noted that this salon is now known as Joseph's, and is now located on the 2nd floor of the Rideau Centre. The staff at the desk were a bit abrupt, but Sina herself was very nice. She took some time to listen to what I wanted for my style, and explained the processes and products she used and why. The only issues I had were in the finishing process; she didn't really help my curls form naturally after being cut (it was a wet cut), and she was a little heavy with the hair dryer, holding it a bit too close to my scalp with the heat up high. However when I got home and rewashed and styled it according to my routine, I am quite satisfied with the results.