She was very nice and very gentle with my 3b hair. She didn't snag or pull on my hair during the cut and style. She knew what she was doing and to me, used the right curly products for my hair. I asked her to even out my hair/layers? since my last haircut in Toronto was a disaster, and she did just that. She actually asked me if i wanted to straighten it but i said no... and i'm glad she asked instead of just doing it. When she was finished with my hair, it looked amazing, like really good. The products really helped except for the last one. It was really flaky and my hiar felt crucnhy,but other than that, still good. Overall i loved the environment of the salon. Very professional and tons and tons of products in it! Great experience. I would definately got back.