Meticulous! I've been to many well known places to have my curls cut. But, I've never experienced someone like Jan, who consults and takes the time to know me and understand my hair and give me the style I was looking for. After Jan cut my hair, it still has my wavy texture and Jan spent time with me to explain how to maintain my new look. The salon is in the very hip Flatiron district. Very relaxed and elegant. I give it a 2 thumbs up!