Honestly this wasn't such an awesome experience for me.. I had heard such great reviews about this place too! Mistake number one she washed my head with ice cold water... now maybe this is the way it's supposed to be done... but I have never had a shampoo with cold water; shampoo is always my favorite part too, it's so relaxing right? Not like this. Mistake number two- and this really makes me cringe to think about: As she was in the process of slicing my layers she asked when the next time the sharpener guy was coming. The reason? Because her shears were "really hurtin"! That means she was cutting my hair with dulling shears.. On top of that who says that IN FRONT of their client let alone while cutting their hair?! Third mistake it was raining outside.. which means the humidity was through the roof and yet despite this she blew my hair dry anyway. #1. Blow drying exasperates frizz which we are very prone two. #2. It's humid outside anyway. Now I understand it was part of the package but if she was really a seasoned professional she would have known to just let it go and she would have done that. So she blow dries my hair= frizz and then the next day I was so upset with the shape of it I was crying. I don't get upset at haircuts... If I was that upset then something was really wrong.