I have very kinky/thick curly (big) hair--overall--too big to manage. I went to Toni who recommended we relax my hair (not straighten). She relaxed my curls which smoothed the curl and made the hair less big and more manageable. She also blowed dryed it out for a different look. I love it. She is great if have the same hair type and not knowing what to do, not wanting to permanently straighten it, and keep the curl.