Yes, Jennifer is gentle, but too gentle and if I wanted a massage I would go to a spa. Also, although she cut a bit the way I wanted, I still did not have volume and I looked horrid when I left salon. Thank goodness I had my dark sunglasses and didn't live too far. Had to go home and re-wash and restyle to present myself in public.
Jennifer has naturally curly hair and knows how it can misbehave, or when it wants to act very nice!! She takes the time to decide what cut would work best for you and doesn't just lump you into a catagory assuming that you have the same curls as her. Bonus she never pulls or tugs at your hair, very gentle.