I am such a big Ben fan! I have thick, thick, thick curly hair and have NEVER had a good experience at a salon before Ben. Hint to the clueless stylists of my past: a girl with thick curly hair who says she doesn't need you to add volume really doesn't need you to add volume! Shudder- Anyway, Ben was able to really look at my hair and see how it could be cut to give it a nice, manageable shape. He gave me tips for caring for my curls and he did not pressure me into buying the salon's products. (Those usually are not strong enough for my mane.)He is mellow and friendly, and the receptionist and other staff are very nice. My Husband's Aunt, who also has curls, originally recommended Ben to me. She looks so fabulous all the time I decided to take her recommendation. My curls have never looked so good.