I went to Amber when I lived in Charlotte from 2005-2006 after reading about her on this site. She did a great job with my hair and gave me layers I liked for the first time ever. She is very friendly and personable and never rushed through the cut. She is always willing to straighten at no extra charge if you like to switch it up sometimes. The salon uses Keune products-- I fell in love with them, and I now I can't find them outside of Charlotte. The salon itself isn't very "upscale" looking, but who cares if you get a great cut?