He wouldn't allow me to explain what I wanted--said"listen, I know what I'm doing." Flat-ironed my hair before cutting then hacked off chunks randomly. With washing, I had bald spots, no apparent shape and my hair was waaaay shorter than what I wanted. Went back to see him--he agreed that it looked bad, and couldn't figure out how to style it curly OR straight. Refused to fix it. Said it was MY fault--then walked away from me.