I went to Loni on recommendations of family members. The first time I saw her was a pretty good experience. She was very nice and the cut was decent, but nothing to get excited about. The more I went there the more I started to see that once you are not a new client you don't get such nice treatment. The girls are very snobby. One person washes your hair, one person cuts, someone else dries it and who ever is available styles it. Then your original stylist comes back to see how it is. Just ridiculous. Most of the stylists spend your appointment time gossiping between each other rather than spending time getting to know what you want.