Diane is extremely talented, as well as being gracious and a good listener. She has over twenty years of experience. I just spent 3 and a half years searching for a haircutter (in the Albany area) and my search is over! Have gotten 7 compliments on my new haircut and color in 4 days. I have impossible hair, dry, kinky, graying, and it now looks fantastic, and even shiny. Diane is the best, and a super-nice person too.