Lisa actually approached me and told me she just had to “get her hands on my hair.” I had been going to Arrojo but since I live on Long Island, I figured I would give this a shot since it is more convenient. When I got there, I first had to wait 20 minutes for Lisa to finish up, then have her shampoo guy nearly give me whiplash as he waved my head around like I was a rag doll. I told Lisa I only wanted a little cut off, but she chopped off several inches. She told me it would take 2 hours to blow my hair out straight, and since I prefer my hair curly anyway I asked her to just style it a little, but leave it curly. So she had me sit under a dryer for about 30 minutes. It still was not completely dry, and though it was beginning to look a little strange, I imagined it would actually look great once it was completely dry (this happened to me a few times before). So I left, and once it was completely dry, it looked HORRIBLE. I was crying! I called up to complain and the manager was extremely rude and offensive. They would not refund a dime, but did say I could come in FOUR DAYS later to have Lisa fix it for me. I agreed, but I looked so horrible I could not wait! I went into the city and had my usual guy fix it for me.