Jul 10, 2009 - I went to Mona two days ago after reading all the wonderful reviews. Well, I disagree. I went in there with a difficult hair situation. Half my hair was curly and the bottom half still was straight from the Japanese straightening. I wanted the straight cut off and a new style. Before even finishing the consultation she starts cutting clumps of straight hair off. OK, maybe she wants to see what's left. No, she proceeds to cut into my hair. She grabs clumps so big that she can barely get the scissors through it. She sees my face and asks me if I'm panicking. Well, yes I'm worried. I tried to tell her my hair has extremely tight curls, especially the shorter it is. I ended up with a helmet. So to correct it, she decides to give me a Pixie cut, but that is uneven and lumpy. Yesterday, I went to Christy at Salon Red in Gaithersburg. She fixed it as best as it could be fixed but now I have no freaking hair. When I called Mona to ask for a refund, she refused because I shouldn't have let her fix it. Would you return after that initial experience? If you go to Mona, go with caution!