- Ballard, Washington, United States
- front desk
Feb 10, 2010 - After hours of searching through reviews to find someone to cut my curly hair, which no one is apparently trained to do anymore, and hearing about my sisters great cut from Vain, her color was a nightmare though, I decided to give them a try. I have not even made it into the salon, but will say that based on my experience that they have no interest in obtaining or servicing new clients. I was told yesterday when I made the initial call that I was going to have to leave a number for them to call me back at as the receptionist was on a long phone call. I understand that this happens sometimes, so I told them that I would call back as I had some stuff that I needed to do. When I called back later I told the lady that I wanted to make an appointment for the 17th, the people that I was looking at were not in that day, so I asked if they had anything for the 18th. I made my appointment for the afternoon of the 18th. Today I got a call confirming my appointment for tomorrow, the 11th. I told the person who called that I had made the appointment for the 18th. I was told that there were no openings for that week. When I said that I was going to look for another salon, I was given a cheery, OK, thanks! I decided right then and there that this is a place that I would never visit, especially since she who makes the appointments does not know the difference between the numbers 11 and 18. It's pretty sad when I can write a review about a place that I have never even been to, but have talked to on the phone 3 times in less than 24 hours with negative results. Such a disappointment for a salon that is suppose to be so great.