- Gail Mauk
Apr 04, 2011 - I made a last minute appointment over the phone, and from the first answer to the callback after finding an available stylist for me, I was very happy with the customer service. This is a huge plus for me, considering the fact that if I research a salon, am ready to make an appointment but the receptionist is pleasant, courteous and professional on the phone, I will hang up and call someone else. The receptionist told me that I would be seeing Gail, who has had a lot of experience with curly hair. I was early for the appointment (super excited because I haven't had a cut since I started really caring about my curls; I'm still a newbie!) and Gail greeted me warmly after walking her prior client all the way out through the revolving door (the client was an older woman who seemed to have trouble pushing the door through). From the second she shook my hand, Gail was nice, pleasant and very interested in me and my hair. I have had nightmare cuts, and explained all of this. She was so understanding, and seemed genuinely excited to work with my "situation," as I referred to my hair's condition. Gail was thorough, communicated well, and worked carefully. I felt comfortable under her hands and sheers. Now, this salon is not CG. I am modified CG (I think?) and explained to her how I felt my hair had benefited. She washed my hair with regular shampoo, conditioned with silicones, and blow-dried half-way without a diffuser. While this was not what I do at home, my hair did not feel damaged and I kind of looked like a rock star when she was done. My cut was (and still is, about 2 weeks later,) even and fresh-looking. She did not thin my hair, we agreed that curls need the weight, and my layers bounce flatteringly. All in all, I was, and still am very pleased. I made an 8 week appointment for another trim (the time frame she suggested considering my hair goals and the way I treat it regularly,) and may even go in early for my first ever salon color. Not to mention, the price was very, very reasonable. I would highly suggest this salon and stylist to any curly who requires support and enthusiasm about their curls.