Feb 15, 2011 - “7” Scheduling I was not impressed with the individuals who schedule the appointments. Tracy has a very full schedule so trying to find a time that works with both our schedules was a challenge. The woman trying to schedule the appointment seemed annoyed at the amount of time it was taking to find a time slot. The ambience The décor is very modern, it leaves one with the impression of being behind the scenes of a runway show. There is also has a night club feel, the music is pumping and there is a great deal of movement. Tracy She is very friendly and immediately puts you at ease. She sat with me to discuss my objectives from the appointment. I feel like she spent the right amount of time with me, understanding where I wanted to go with my hair and helped lay out a plan to get there. The Cut After our sit down discussion she had her assistant soak my hair and moisturize it. She believes the scalp should be exfoliated. Her theory is the follicles are alive and if the scalp has build up from products the follicles are not getting the necessary oxygen and blood movement for ideal growth. She had the wash girl poo my scalp, but recommend that I first soak my hair, than condition and rinse, then use a tsp of baking soda with my conditioner and massage the scalp rinse and condition again (leaving it in). She then combed my hair – yes combed. I bought 3 products bringing the total to $176.