- Anna Craig
Apr 12, 2011 - Overall, a terrible experience. I feel ripped off. I'm surprised, because it seemed like this salon and stylist are generally well reviewed. I came in expecting to be able to talk about what I wanted, but as soon as I told Anna that I was thinking about getting a Deva cut, she needlessly insulted my current hairstyle and started chopping away. When I told her that I was nervous about having short, chunky layers since I hadn't liked the look in the past, she essentially told me that I didn't know what I was talking about. She washed my hair, put in a ton of product, and plopped me under the diffuser. I got the impression that she was in a big hurry to get me out of the salon and I left with my hair basically wet. When I bought products, she tried to upsell me to a more expensive gel and then lied and said the total would come to ten dollars less than it actually did. When I noticed this, she acted like it was my problem, and then agreed to charge me the original promised amount. I paid 80$ for the hair cut and 60$ for the products. When my hair dried it was curly, but clearly had too much product in it and was incredibly sticky and stiff. When I got home, I realized that she'd actually given me two shampoos instead of a shampoo and a conditioner. When I went back to exchange one of the shampoos for a conditioner, they were out of the smaller size I'd paid for. I thought it was pretty reasonable to expect that they just cover the difference since they had made a mistake, but they refused. I was so ready to be done with the experience that I let them bully me into giving them another thirty dollars. And as if that wasn't enough, I realized later that the reason my hair had been so sticky and gross was that she had also given me a leave-in conditioner when she said she was giving me a gel. By that time I had no desire to interact with Trashy Roots, kept the useless product, and ordered gel off of Curlmart. And I don't even like my hair cut. True story. What a disaster!