Aug 26, 2008 - Yesterday, my hair was pulled back in a messy ponytail. I had made the appointment for 12:30 but got there an hour early. When I entered, the receptionist was very nice and didn't make me feel guilty about being early. She had me sit down on the very comfortable couch. The salon was empty, so it took no time at all for Mona to come out and ask me to come and talk to her. We had a conversation about my hair and what my lifestyle entailed. She gently touched my hair and told me what length would look good with my face. I had no reservations about short hair and told her to go for it. She had her assistant shampoo and condition my hair (which took no time at all). Then I sat in the chair and Mona piled all of my very long wavy hair on top of my head. She started very slow and meticulous in the back and took her time (which was only about 15 minutes). I loved my hair even before she started the styling process. I was surprised it only took about 30 minutes for the entire procedure and was able to get back to work early. I was very impressed with the warmth of the salon and especially the people who work there. I love my short hair style, and look forward to keeping it like this for a while. Thank you Lofty salon!